Colt continues to carefully monitor the spread and impact of Covid-19 around the world. Since the start of the outbreak we have made significant changes to our organisation to allow us to operate remotely, continue to deliver exceptional service and to support a major increase in bandwidth demand.
We are following World Health Organisation (WHO), Centre of Disease Control (CDC) and local authority advice globally and in the cities and regions affected. Our priority remains the safety of our employees, customers and partners.
What we're doing:
Our experienced BCM and Health & Safety teams continue to work around the clock to monitor and manage the situation.
We operate to the ISO 22301:2019 standard where all identified critical business functions have proven business continuity plans.
We operate a global network and has multiple operational centres around the world with strong and well-tested continuity plans.
We have remote working capabilities for employees in all regions, to ensure our service is as consistent as possible.
We are working closely with our critical supply chain to manage and mitigate any potential impact.
Our network
Since the start of the Covid-19 pandemic, we have observed a significant shift in traffic on internet peering edge network points facing PTTs, home ISPs, content and cloud providers. We have the capacity to absorb this increase and continue to provision additional network capacity at different layers on our network:
Operations & service delivery
Previous restrictions on delivering and managing services have now been lifted in all countries but remain subject to local access restrictions.
This means that we are able to deliver services for all new customers and attend to all customer faults, including any service degradation, subject to access restrictions from customers, building owners or local authorities. Work will only be carried out where our employees or partners can fully comply with safety guidelines.
All these updates are subject to change at short notice, particularly if restrictions are put back into place or Covid-19 cases increase.
Frequently Asked Questions
Should you have any concerns, please contact your account manager. For information relating to Colt Data Centre Services, please visit us here.
