CONTACT US
Here's how to get help
1. Access Colt Online
Use Colt Online for the quickest, and easiest way to get support. Manage your services & support tickets through our interactive portal.
Log in >
2. Call a local team
Call any of our dedicated support lines. Our teams are available around the clock to give you the support you need, when you need it.
Find a local number >
3. Read our help guides
Get help and answers to your questions about your services including articles, FAQs, step-by-step videos, alongside how to raise support tickets.
Access help community >
4. Find a local office
We operate offices around the world, to ensure we always deliver a local and consistent experience.
Find a local office >
5. For anything else
For anything else, such as making a complaint, managing your data or contacting our Media team, click the below. Other contacts >
1. Access Colt Online
Your one stop customer portal to manage your Colt services
We have a simple aim - to make it really easy for you to do business with us. With this in mind, Colt Online has been developed to put you in control. With Colt Online, the information you need about your Colt services is just a click away.
Please note that we are currently experiencing an issue that is preventing access to Colt Online. For any queries, please give us a call using the numbers below.
Looking for support with a Colt Neo (Previously Lumen EMEA) service? Visit Control Center, access the dedicated help site or see our support options.
2. Call a local team
Find the right number for you
Find the right number for you to call by selecting your country below. For issues related to MarketPrizm or PrizmNet only, call our global toll-free line at +44 (0)20 358 1879.
Europe
Rest of the World
3. Read our help guides
Visit our dedicated support community
Want to learn more about Colt Online, or are having trouble finding what you need? Try our Colt Online help site, where we answer many frequently asked questions, provide tutorials to help you manage your services, raise tickets, see planned works and manage your bills, with supporting videos.
4. Find a local office
Contact one of our local offices
We operate offices across the world, to ensure we always deliver a local and consistent experience, and that we can provide you with experience and expertise specific to your market, wherever you are in the world.
UK (London)
Colt Technology Services
Austria (Vienna)
Colt Technology Services GmbH
Belgium (Brussels)
Colt Technology Services NV
China (Shanghai)
Colt Technology Services (China) Co., Ltd. 科尚信息技术服务(上海)有限公司
Denmark (Copenhagen)
Colt Technology Services A/S
France (Malakoff)
Colt Technology Services
Germany (Frankfurt)
Colt Technology Services GmbH
Hong Kong
Colt Technology Services Limited (formerly KVH Co., Ltd)
India (Bangalore)
Colt Technology Services India Pvt. Ltd.
India (Gurgaon)
Colt Technology Services India Pvt. Ltd.
Ireland (Dublin)
Colt Technology Services Ltd.
Italy (Milan)
Colt Technology Services S.p.A.
Japan (Osaka)
Colt Technology Services Co. Ltd.
Japan (Tokyo)
Colt Technology Services Co. Ltd. (formerly KVH Co., Ltd)
Netherlands (Amsterdam)
Colt Technology Services B.V.
Portugal (Lisbon)
Colt Technology Services
Romania (Sibiu)
Colt Technology Services RO SRL.
Singapore
Colt Technology Services Pte. Ltd. (Formerly KVH Pte. Ltd.)
South Korea (Soeul)
Colt Technology Services Ltd.
Spain (Barcelona)
Colt Technology Shared Service Centre Barcelona, S.L.U
Spain (Madrid)
Colt Technology Services S.A.U.
Sweden (Stockholm)
Colt Technology Services AB
Switzerland (Zürich)
Colt Technology Services AG
USA (Jersey City)
Colt Internet US Corp
4. For anything else
Other ways to contact us
There might be a number of other reasons that you wish to reach out to us. See here any of our other options that are available.
Can't find what you're looking for?
If none of the options we've given have helped you get to the right people, fill in our short support questionnaire and we'll give you the right team to contact.
