{"id":57735,"date":"2019-06-07T10:40:56","date_gmt":"2019-06-07T09:40:56","guid":{"rendered":"https:\/\/www.colt.net\/colt-online\/faqs\/"},"modified":"2019-12-04T12:52:33","modified_gmt":"2019-12-04T12:52:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/legacy.colt.net\/ja\/colt-online\/faqs\/","title":{"rendered":"Colt Online FAQs"},"content":{"rendered":"<h1>\n\t<\/h1>\n<h3>\n\t<\/h3>\n\t<nav class=\"breadcrumb\"><span><span><a href=\"https:\/\/legacy.colt.net\/ja\/\">Home<\/a><\/span><\/span><\/nav>\n\t\t\t\t\t\t<h4>OCN\u306b\u3064\u3044\u3066<\/h4>\n\t\t\t<p>OCN\u306fColt\u304c\u304a\u5ba2\u69d8\u306b\u4ed8\u4e0e\u3059\u308b\u304a\u5ba2\u69d8\u756a\u53f7\u3067\u3059\u3002\u304a\u5ba2\u69d8\u306e\u4f1a\u793e\u306b\u95a2\u9023\u3065\u3051\u3089\u308c\u307e\u3059\u3002\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u30ed\u30b0\u30a4\u30f3\u521d\u56de\u306b\u304a\u5ba2\u69d8\u306e\u89aa\u30aa\u30e9\u30af\u30eb\u304a\u5ba2\u69d8\u756a\u53f7\uff08OCN\uff09\u304c\u9078\u629e\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306e\u4f1a\u793e\u7d44\u7e54\u4f53\u5236\u306b\u3088\u308a\u3001Colt Online\u3067\u306f\u8907\u6570\u306e\u4f1a\u793e\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u591a\u56fd\u7c4d\u4f01\u696d\u306e\u5834\u5408\u3067\u3001\u82f1\u56fd\u3068\u30d5\u30e9\u30f3\u30b9\u306e\u4e8b\u696d\u90e8\u9580\u304cColt\u3068\u53d6\u5f15\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u82f1\u56fd\u306e\u4e8b\u696d\u90e8\u9580\u3068\u30d5\u30e9\u30f3\u30b9\u306e\u4e8b\u696d\u90e8\u9580\u305d\u308c\u305e\u308c\u306bOCN\u304c\u4ed8\u4e0e\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u30011\u3064\u4ee5\u4e0a\u306eOCN\u304c\u304a\u5ba2\u69d8\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u5272\u5f53\u3066\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306e\u90e8\u9580\u304c\u30ea\u30b9\u30c8\u306b\u306a\u3044\u5834\u5408\u306fColt\u3000Online\u30b7\u30b9\u30c6\u30e0\u7ba1\u7406\u8005\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002Colt Online\u30b7\u30b9\u30c6\u30e0\u7ba1\u7406\u8005\u304c\u62c5\u5f53\u8005\u306b\u9023\u7d61\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u5fd8\u308c\u305f\u5834\u5408<\/h4>\n\t\t\t<p>\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u5fd8\u308c\u305f\u5834\u5408\u3001\u65b0\u898f\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u7533\u8acb\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Colt Online \u30ed\u30b0\u30a4\u30f3\u30da\u30fc\u30b8\u306b\u300c\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u5fd8\u308c\u307e\u3057\u305f\u300d\u306e\u30ea\u30f3\u30af\u304c\u3042\u308a\u307e\u3059\u3002Colt Online\u30e6\u30fc\u30b6ID\u3068\u30a2\u30ab\u30a6\u30f3\u30c8\u8a2d\u5b9a\u3067\u4f7f\u7528\u3057\u305f\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u6307\u5b9a\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306b\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u30da\u30fc\u30b8\u3078\u306e\u30ea\u30f3\u30af\u304c\u8a18\u8f09\u3055\u308c\u305f\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6ce8\u610f:\u304a\u5ba2\u69d8\u306eColt Online\u30e6\u30fc\u30b6ID\u304c\u308f\u304b\u3089\u306a\u3044\u5834\u5408\u3001 \u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u3067\u304d\u307e\u305b\u3093\u3002Colt Online\u30e6\u30fc\u30b6ID\u304c\u5206\u304b\u3089\u306a\u3044\u5834\u5408\u306fColt\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30e6\u30fc\u30b6\u306e\u8a2d\u5b9a\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e1\u30cb\u30e5\u30fc\u30d0\u30fc\u306e\u300c\u7ba1\u7406\uff08 Administration \uff09\u300d\u3067\u300c\u30e6\u30fc\u30b6\u7ba1\u7406\uff08 User Management\uff09\u300d\u3001\u6b21\u306b\u300c\u30e6\u30fc\u30b6\u8ffd\u52a0\uff08 Add User\uff09\u300d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u30e6\u30fc\u30b6\u8ffd\u52a0\uff08Add User\uff09\u300d\u30da\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30e6\u30fc\u30b6\u8a2d\u5b9a\u30d7\u30ed\u30bb\u30b9\u306f\uff14\u3064\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u5206\u304b\u308c\u3066\u3044\u307e\u3059\u3002\u5fc5\u9808\u30d5\u30a3\u30fc\u30eb\u30c9\u306f\u3059\u3079\u3066\u5165\u529b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305a\u3001\u30e6\u30fc\u30b6\u8a73\u7d30\u306b\u3064\u3044\u3066\u8a18\u5165\u3057\u307e\u3059\u3002Colt Online\u3067\u30e6\u30fc\u30b6\u304c\u30c7\u30fc\u30bf\u3092\u95b2\u89a7\u3067\u304d\u308b\u4f1a\u793e\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u6b21\u306b\u8acb\u6c42\u5951\u7d04\u756a\u53f7\uff08Billing Contract Numbers \u2015BCN)\u3092\u8a2d\u5b9a\u3057Colt Online\u3067\u30e6\u30fc\u30b6\u304c\u95b2\u89a7\u3067\u304d\u308b\u8acb\u6c42\u66f8\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u6700\u5f8c\u306b\u3001\u3053\u306e\u30e6\u30fc\u30b6\u306b\u8a31\u53ef\u3059\u308b\u6a29\u9650\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>BCN\u306b\u3064\u3044\u3066<\/h4>\n\t\t\t<p>BCN\uff08 Billing Contract Number\uff09\u306f\u8acb\u6c42\u5951\u7d04\u756a\u53f7\u3067\u3059\u3002\u3053\u306e\u756a\u53f7\u3067\u304a\u5ba2\u69d8\u304cColt\u3068\u7de0\u7d50\u3057\u305f\u5951\u7d04\u3092\u8b58\u5225\u3057\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u8907\u6570\u306e\u30b5\u30fc\u30d3\u30b9\u3092\uff11\u3064\u306eBCN\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u3082\u3001\u8907\u6570\u306eBCN\u306b\u5206\u3051\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30e2\u30b8\u30e5\u30fc\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u5236\u9650\u3055\u308c\u308b\u5834\u5408<\/h4>\n\t\t\t<p>Colt \u306f1\u793e\u306b\u3064\u304d\u5c11\u306a\u304f\u3068\u30821\u3064\u306eColt Online\u7ba1\u7406\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306e Colt Online\u30b7\u30b9\u30c6\u30e0\u7ba1\u7406\u8005\u306f\u30b5\u30d6\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u6642\u306b\u5f53\u8a72\u30e6\u30fc\u30b6\u304c\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4f1a\u793e\u306e\u8ca1\u52d9\u90e8\u9580\u5411\u3051\u306b\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u5834\u5408\u3001\u3053\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u306f\u30d3\u30ea\u30f3\u30b0\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u307f\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3088\u3046\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u81ea\u5206\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u30aa\u30fc\u30d7\u30f3\u3057\u3001\u300c\u5f79\u5272\uff08Roles\uff09\u300d\u30bf\u30d6\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u30c1\u30a7\u30c3\u30af\u5370\u304c\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u30ea\u30b9\u30c8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u306e\u3067\u3001\u30a2\u30af\u30bb\u30b9\u3092\u5e0c\u671b\u3059\u308b\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u5370\u3092\u4ed8\u3051\u3066\u3001\u300c\u63d0\u51fa\u300d\u3059\u308b\u3068\u30a2\u30af\u30bb\u30b9\u7533\u8acb\u3067\u304d\u307e\u3059\u3002\u30a2\u30af\u30bb\u30b9\u7533\u8acb\u306f\u627f\u8a8d\u3092\u5f97\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306e\u4f1a\u793e\u306e\u7ba1\u7406\u8005\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u7533\u8acb\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306f\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u8ffd\u8de1\uff08Track Requests\uff09\u300d\u30bf\u30d6\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>Colt Online\u306b\u95a2\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u5834\u5408\u306eColt\u306e\u9023\u7d61\u5148 \u306b\u3064\u3044\u3066<\/h4>\n\t\t\t<p>Colt Online\u306b\u95a2\u3059\u308b\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u7b49\u304c\u3042\u308c\u3070\u3001 <a href=\"mailto:Asia-coltonline@colt.net\">Asia-coltonline@colt.net<\/a> \u307e\u3067\u30e1\u30fc\u30eb\u3092\u304a\u9858\u3044\u81f4\u3057\u307e\u3059\u3002 (\u4f8b\uff1a\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u306a\u3044\u3001\u767a\u884c\u3057\u305f\u30c1\u30b1\u30c3\u30c8\u304c\u898b\u308c\u306a\u3044\u7b49)<\/p>\n<p>\u307e\u305a\u3001Colt Online\u30e6\u30fc\u30b6\u30ac\u30a4\u30c9\u3084\u30d8\u30eb\u30d7\u30bb\u30af\u30b7\u30e7\u30f3\u304a\u3088\u3073FAQ\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u304a\u8aad\u307f\u3044\u305f\u3060\u304f\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>Colt Online\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30e8\u30fc\u30ed\u30c3\u30d1\u3068\u30a2\u30b8\u30a2\u306e\u304a\u5ba2\u69d8\u306e\u9593\u3067\u540c\u3058\u3067\u3059\u304b<\/h4>\n\t\t\t<p>\u306f\u3044\u3002\u30e8\u30fc\u30ed\u30c3\u30d1\u3068\u30a2\u30b8\u30a2\u306e\u304a\u5ba2\u69d8\u306e\u9593\u3067\u540c\u3058Colt Online\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u4f7f\u308f\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u7ba1\u7406\u8005\u30e6\u30fc\u30b6\u3092\u5909\u66f4\u3059\u308b\u5834\u5408\uff08\u4f8b\u3048\u3070\u3001\u5143\u306e\u7ba1\u7406\u8005\u30e6\u30fc\u30b6\u304c\u9000\u793e\u3059\u308b\u5834\u5408\u306a\u3069\uff09<\/h4>\n\t\t\t<p>Colt Online \u3067\u3001\u30e6\u30fc\u30b6\u306f\u81ea\u5206\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u5272\u5f53\u3066\u3089\u308c\u305fOCN\u3092\u3059\u3079\u3066\u3001\u3042\u308b\u3044\u306f\u4e00\u90e8\u66f4\u65b0\u3059\u308b\u3088\u3046\u7533\u8acb\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30af\u30a8\u30b9\u30c8\u306f\u30e1\u30fc\u30eb\u3067\u73fe\u884c\u306e\u7ba1\u7406\u8005\u306b\u9001\u4fe1\u3055\u308c\u627f\u8a8d\u3092\u53d7\u3051\u307e\u3059\u3002\u3042\u306a\u305f\u304c\u3001\u3053\u306e\u7ba1\u7406\u8005\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u5834\u5408\u306f\u3001\u300c\u7ba1\u7406\u300d\u306e\u4e0b\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u7ba1\u7406\uff08Request Management\uff09\u300d\u306b\u30ca\u30d3\u30b2\u30fc\u30c8\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u65b0\u898f\u7ba1\u7406\u8005\u30ea\u30af\u30a8\u30b9\u30c8\uff08New Admin request\uff09\u304c\u627f\u8a8d\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u53e4\u3044\u7ba1\u7406\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u524a\u9664\u3059\u308b\u5834\u5408\u306f\u30d3\u30b8\u30cd\u30b9\u30b5\u30dd\u30fc\u30c8\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002\u7ba1\u7406\u30a2\u30ab\u30a6\u30f3\u30c8\uff08admin account\uff09\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u3082\u30d3\u30b8\u30cd\u30b9\u30b5\u30dd\u30fc\u30c8\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\t\t\t<h4>\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30da\u30fc\u30b8\u306b\u3064\u3044\u3066<\/h4>\n\t\t\t<p>Colt Online\u306e\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30da\u30fc\u30b8\u3067\u3001Colt\u3067\u73fe\u5728\u3054\u5229\u7528\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u4e00\u89a7\u3092\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u3092\u898b\u308b\u306b\u306f\u3001\u4e00\u89a7\u8868\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u56de\u7ddaID\u3001\u30aa\u30fc\u30c0\u756a\u53f7\u3084OCN\u3092\u4f7f\u7528\u3057\u3066\u691c\u7d22\u3092\u7d5e\u3063\u3066\u304f\u3060\u3055\u3044\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u59cb\u65e5\u3067\u691c\u7d22\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u56de\u7dda\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\/\u30b5\u30fc\u30d3\u30b9\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u8a73\u7d30\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e00\u89a7\u3092Excel\u30b7\u30fc\u30c8\u306b\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30c1\u30b1\u30c3\u30c8\u306e\u95b2\u89a7<\/h4>\n\t\t\t<p>\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406\u30e1\u30cb\u30e5\u30fc\u306e\u30c1\u30b1\u30c3\u30c8\u3001\u307e\u305f\u306f\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30aa\u30fc\u30d7\u30f3\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c8\u306e\u4e00\u89a7\u3068\u305d\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305fColt\u306e\u5185\u90e8\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u756a\u53f7\u3084\u304a\u5ba2\u69d8\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u756a\u53f7\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u30c6\u30ad\u30b9\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u3067\u305d\u306e\u4ed6\u306e\u691c\u7d22\u57fa\u6e96\u3092\u6307\u5b9a\u3057\u3066\u691c\u7d22\u3092\u7d5e\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u691c\u7d22\u30ec\u30f3\u30b8\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30ab\u30e9\u30e0\u3092\u8868\u793a\/\u975e\u8868\u793a\u306b\u3057\u305f\u308a\u3001\u4e26\u3079\u66ff\u3048\u308b\u3053\u3068\u3067\u95b2\u89a7\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c\uff0b\u300d\u5370\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u95b2\u89a7\u3092\u62e1\u5f35\u3057\u3066\u3001\u3055\u3089\u306b\u8a73\u7d30\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u306b\u95a2\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3092\u78ba\u8a8d\u3059\u308b\u306b\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u756a\u53f7\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3084\u9032\u6357\u72b6\u6cc1\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u305d\u306e\u4ed6\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u3000\u3000<\/p>\n\t\t\t\t\t\t<h4>\u30c1\u30b1\u30c3\u30c8\u306e\u767a\u884c\u65b9\u6cd5<\/h4>\n\t\t\t<p><i>\u6ce8\u610f: \u304a\u5ba2\u69d8\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u3088\u308a\u3053\u306e\u6a5f\u80fd\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u5236\u9650\u3055\u308c\u307e\u3059\u3002<\/i><\/p>\n<p>\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08 Raise New Ticket\uff09\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u4f5c\u6210\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002<\/p>\n<p>\uff14\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u304b\u3089\u5e0c\u671b\u3059\u308b\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u9078\u3073\u3001\u305d\u308c\u3092\u62e1\u5f35\u3059\u308b\u3068\u3001\u6587\u7ae0\u304c\u3044\u304f\u3064\u304b\u8868\u793a\u3055\u308c\u308b\u306e\u3067\u3001\u81ea\u5206\u304c\u62b1\u3048\u308b\u554f\u984c\u306b\u5408\u3063\u305f\u6587\u3092\u9078\u3073\u307e\u3059\u3002<\/p>\n<p>\u6587\u7ae0\u306e\u30ec\u30a4\u30e4\u30fc\u304c\u65b0\u305f\u306b\u30aa\u30fc\u30d7\u30f3\u3057\u305f\u3089\u3001\u305d\u3053\u3067\u6307\u5b9a\u3059\u308b\u304b\u3001\u300c\u6b21\uff08Next\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u6b21\u306b\u9032\u307f\u307e\u3059\u3002<\/p>\n<p>\u983b\u7e41\u306b\u5229\u7528\u3059\u308b\u30e6\u30fc\u30b6\u306e\u5834\u5408\u3001\u983b\u7e41\u306b\u4f7f\u7528\u3055\u308c\u308b\u30c1\u30b1\u30c3\u30c8\u304c\u53f3\u5074\u306e\u30dc\u30c3\u30af\u30b9\u306b\u8868\u793a\u3055\u308c\u308b\u306e\u3067\u3001\u30c0\u30a4\u30ec\u30af\u30c8\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u554f\u5408\u305b\u306e\u7a2e\u985e\u306b\u3088\u308a\u3001\u6b21\u306e\u30da\u30fc\u30b8\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u30c1\u30b1\u30c3\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u76f4\u63a5\u79fb\u308a\u3001\u8a73\u7d30\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306e\u3044\u305a\u308c\u304b\u306e\u65b9\u6cd5\u3067\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406\u30e1\u30cb\u30e5\u30fc\u3067\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b<\/li>\n<li>\u30c1\u30b1\u30c3\u30c8\u4e00\u89a7\u30da\u30fc\u30b8\u3067\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise New Ticket\uff09\u300d\u3092\u9078\u629e\u3059\u308b<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u4e00\u89a7\u30da\u30fc\u30b8\u3067\u300c\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08 Raise Ticket\uff09\u300d\u3092\u30af\u30ea\u30c3\u30af<\/li>\n<\/ul>\n<ul>\n<li>\u8acb\u6c42\u66f8\u4e00\u89a7\u30da\u30fc\u30b8\u3067\u300c\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise Enquiry\uff09\u300d\u30a2\u30a4\u30b3\u30f3\u3092\u30af\u30ea\u30c3\u30af<\/li>\n<\/ul>\n<p>\u3044\u305a\u308c\u306e\u5834\u5408\u3082\u3001\u4e0a\u8ff0\u306e\u300c\u554f\u3044\u5408\u308f\u305b\u9078\u629e\uff08Select your enquiry\uff09\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u305e\u308c\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u3001\u753b\u9762\u3084\u30e1\u30cb\u30e5\u30fc\u3067\u6b21\u306e\u30c1\u30b1\u30c3\u30c8\u4f5c\u6210\u30d7\u30ed\u30bb\u30b9\u306b\u3064\u3044\u3066\u8aac\u660e\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30b1\u30c3\u30c8\u3092\u63d0\u51fa\u3059\u308b\u3068\u30c1\u30b1\u30c3\u30c8\u756a\u53f7\u304c\u753b\u9762\u306b\u8868\u793a\u3055\u308c\u3001\u8a73\u7d30\u3092\u8a18\u8f09\u3057\u305f\u30e1\u30fc\u30eb\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066<\/h4>\n\t\t\t<p>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u3044\u5834\u5408\u304c\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u7406\u7531\u3068\u3057\u3066\u3001\u4f8b\u3048\u3070\u6b21\u306e\u3088\u3046\u306a\u72b6\u6cc1\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002:<\/p>\n<ul>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5408\u610f\u3067\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u3092\u8d85\u3048\u3066\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u304c\u7d9a\u3044\u3066\u3044\u308b<\/li>\n<li>\u969c\u5bb3\u306e\u305f\u3081\u306b\u901a\u5e38\u696d\u52d9\u306b\u652f\u969c\u304c\u51fa\u3066\u3044\u308b<\/li>\n<li>\u5371\u6a5f\u7684\u72b6\u6cc1\u304c\u767a\u751f\u3057\u3066\u3044\u308b<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u3067\u304d\u306a\u3044\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3067\u304d\u306a\u3044<\/li>\n<li>\u5f71\u97ff\u304c\u62e1\u5927\u3057\u3066\u3044\u308b\u3001\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u306e\u91cd\u5ea6\u304c\u4e0a\u304c\u3063\u3066\u3044\u308b<\/li>\n<li>\u4f1a\u793e\u306e\u8a55\u5224\u304c\u50b7\u3064\u304f\u30ea\u30b9\u30af\u304c\u3042\u308b<\/li>\n<li>\u4fee\u5fa9\u6642\u9593\u304c\u5ef6\u3073\u3066\u3044\u308b\u3001\u969c\u5bb3\u304c\u7e70\u308a\u8fd4\u3055\u308c\u3066\u3044\u308b<\/li>\n<\/ul>\n<p>Service Assurance 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1-0123456789\u3067\u3059\u3002\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff08IVR\uff09\u3067\u756a\u53f7\u3092\u5165\u529b\u3059\u308b\u5834\u5408\u306f\u30cf\u30a4\u30d5\u30f3\u3092\u629c\u3044\u3066 10123456789 \u3068\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u30ec\u30d9\u30eb\uff11\u304b\u3089\u30ec\u30d9\u30eb\uff15\u307e\u3067\u30b9\u30c6\u30c3\u30d7\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30aa\u30fc\u30ca\u306f\u7533\u8acb\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30ec\u30d9\u30eb\u3092\u52a0\u901f\u3055\u305b\u305f\u308a\u9045\u3089\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Colt\u3000MNI\u306e\u5834\u5408\u3001\u5371\u6a5f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3092\u767a\u52d5\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30ec\u30d9\u30eb\u306b\u3064\u3044\u3066\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u9023\u7d61\u7a93\u53e3\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u8abf\u3079\u305f\u3044\u5834\u5408<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u3092\u95b2\u89a7\u3067\u304d\u307e\u3059\u3002\u4e00\u89a7\u8868\u306b\u5e0c\u671b\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u691c\u7d22\u30d0\u30fc\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u7d22\u3057\u3001\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u3092\u95b2\u89a7\u3067\u304d\u307e\u3059\uff08\u56de\u7ddaID\/\u30b5\u30fc\u30d3\u30b9ID\uff09\u3002<\/p>\n\t\t\t\t\t\t<h4>Colt Online\u3067\u30b5\u30fc\u30d3\u30b9\u304c\u898b\u3064\u304b\u3089\u306a\u3044\u5834\u5408<\/h4>\n\t\t\t<p>\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u3001\u691c\u7d22\u30d0\u30fc\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u7d22\u3057\u307e\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u6b63\u3057\u304f\u304a\u5ba2\u69d8\u756a\u53f7\uff08OCN\uff09\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\t\t\t<h4>\u8a08\u753b\u4f5c\u696d\u306b\u3088\u308a\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u306f\u3069\u308c\u304b\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u8a08\u753b\u4f5c\u696d\uff08Planned works\uff09\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u8a08\u753b\u4f5c\u696d\u30da\u30fc\u30b8\u306b\u79fb\u308b\u306e\u3067\u3001\u305d\u3053\u3067\u8a08\u753b\u4f5c\u696d\u306e\u5c65\u6b74\u3084\u4e88\u5b9a\u304c\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u65e5\u5225\u3001\u9031\u9593\u3001\u6708\u9593\u306e\u4f5c\u696d\u3092\u95b2\u89a7\u3067\u304d\u307e\u3059\u3002\u8868\u306e\u8a08\u753b\u4f5c\u696d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u8a08\u753b\u4f5c\u696d\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u6307\u5b9a\u306e\u8a08\u753b\u4f5c\u696d\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u8a08\u753b\u4f5c\u696d\u306b\u95a2\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3092\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u8a08\u753b\u4f5c\u696d\u30ab\u30ec\u30f3\u30c0\u30fc\u3067\u3001\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u30b5\u30fc\u30d3\u30b9\/\u8a08\u753b\u4f5c\u696d\u3092\u9078\u629e\u3057\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u8a08\u753b\u4f5c\u696d\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u305d\u306e\u8a08\u753b\u4f5c\u696d\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u8a08\u753b\u4f5c\u696d\u306b\u95a2\u3057\u3066\u8ab0\u306b\u30e1\u30fc\u30eb\u9023\u7d61\u304c\u304a\u3053\u306a\u308f\u308c\u305f\u304b\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u8a08\u753b\u4f5c\u696d\u30ab\u30ec\u30f3\u30c0\u30fc\u3067\u3001\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u30b5\u30fc\u30d3\u30b9\/\u8a08\u753b\u4f5c\u696d\u3092\u9078\u629e\u3057\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002\u8a08\u753b\u4f5c\u696d\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u305d\u306e\u8a08\u753b\u4f5c\u696d\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u8868\u306e\u53f3\u4e0b\u306b\u300c\u914d\u5e03\u30ea\u30b9\u30c8\uff08Distribution List\uff09\u300d\u3068\u3057\u3066\u901a\u77e5\u306e\u5b9b\u5148\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u8a08\u753b\u4f5c\u696d\u306b\u95a2\u9023\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u30da\u30fc\u30b8\u3067\u3001\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise New Ticket\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u300c\u8a08\u753b\u4f5c\u696d\/\u4fdd\u5b88\u4f5c\u696d\uff08Planned\/Maintenance\uff09\u300d\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u5e0c\u671b\u306e\u9805\u76ee\u3092\u9078\u629e\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u306f\u5225\u306e\u65b9\u6cd5\u3068\u3057\u3066\u3001\u8a08\u753b\u4f5c\u696d\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3092\u691c\u7d22\u3057\u3001\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>CoL\u3067\u8a08\u753b\u4f5c\u696d\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u304c\u898b\u3064\u304b\u3089\u306a\u3044\u5834\u5408 <\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u8a08\u753b\u4f5c\u696d\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u8a08\u753b\u4f5c\u696d\u8868\u306e\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u63a2\u3057\u3066\u3044\u308b\u8a08\u753b\u4f5c\u696d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u305d\u306e\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u756a\u53f7\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u6b63\u3057\u304f\u304a\u5ba2\u69d8\u756a\u53f7\uff08OCN\uff09\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u4e00\u89a7\u8868\u306b\u5e0c\u671b\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u691c\u7d22\u30d0\u30fc\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u7d22\u3057\u3001\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\uff08\u56de\u7ddaID\/\u30b5\u30fc\u30d3\u30b9\u8b58\u5225\u5b50\uff09\u3002 \u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u30b9\u30af\u30ed\u30fc\u30eb\u30c0\u30a6\u30f3\u3057\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\uff08Service Status\uff09\u300d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u5728\u306e\u8a2d\u5b9a\u3092\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u3001\u4e00\u89a7\u8868\u306b\u5e0c\u671b\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u691c\u7d22\u30d0\u30fc\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u7d22\u3057\u3001\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\uff08\u56de\u7ddaID\/\u30b5\u30fc\u30d3\u30b9\u8b58\u5225\u5b50\uff09\u3002 \u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u30b9\u30af\u30ed\u30fc\u30eb\u30c0\u30a6\u30f3\u3057\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\uff08Service Status\uff09\u300d\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u300c\u8a2d\u5b9a\u8868\u793a\uff08Show Settings\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u305d\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u73fe\u5728\u306e\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u8a2d\u5b9a\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u78ba\u8a8d\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u3001\u4e00\u89a7\u8868\u306b\u5e0c\u671b\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u691c\u7d22\u30d0\u30fc\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u7d22\u3057\u3001\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\uff08\u56de\u7ddaID\/\u30b5\u30fc\u30d3\u30b9\u8b58\u5225\u5b50\uff09\u3002 \u30b5\u30fc\u30d3\u30b9\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u3067\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308c\u3070\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u30dd\u30fc\u30bf\u30eb\u306eURL\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u00a0<\/p>\n\t\t\t\t\t\t<h4>B\u7aef\u306b\u95a2\u3057\u3066\u300c\u30dd\u30fc\u30c8\u8868\u793a\uff08Show Port\uff09\u300d\u3084\u300c\u30ab\u30a6\u30f3\u30bf\u30fc\u8868\u793a\uff08Show Counters\uff09\u300d\u60c5\u5831\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u4f55\u6545\u306a\u3044\u306e\u304b<\/h4>\n\t\t\t<p>\u30c7\u30d0\u30a4\u30b9\u304c\u3053\u306e\u60c5\u5831\u3092\u8868\u793a\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u308b\u5834\u5408\u306b\u306e\u307f\u3001\u3053\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u300c\u30b9\u30c6\u30fc\u30bf\u30b9UP(Status UP)\u300d\uff08CPE\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u4e0b\uff09\u306e\u610f\u5473\u306b\u3064\u3044\u3066<\/h4>\n\t\t\t<p>CPE\u306e\u7269\u7406\u7684Ethernet\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u306e\u72b6\u614b\u3092\u6307\u3057\u307e\u3059\uff08\u8868\u793a\u3055\u308c\u308b\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u306f\u5bfe\u9867\u5ba2\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u306e\u72b6\u614b)\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u30b5\u30fc\u30d3\u30b9\u304c\u7a3c\u50cd\u3057\u3066\u3044\u308b\u304b\u3001\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u304c\u6d41\u308c\u3066\u3044\u308b\u304b\u3092\u3001\u30c4\u30fc\u30eb\u306f\u3069\u306e\u3088\u3046\u306b\u78ba\u8a8d\u3059\u308b\u304b<\/h4>\n\t\t\t<p>\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u5c55\u958b\u3055\u308c\u3066\u3044\u308b\u304b\u306b\u3088\u308a\u3001\u78ba\u8a8d\u65b9\u6cd5\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u30c4\u30fc\u30eb\u306f\u3044\u304f\u3064\u304b\u306e\u7d99\u7d9a\u6027\u30c1\u30a7\u30c3\u30af\u3092\u5b9f\u884c\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u4f7f\u7528\u3055\u308c\u308b\u30c7\u30d0\u30a4\u30b9\u306b\u3088\u3063\u3066\u306f\u3001\u4e21\u7aef\u9593\u306e\u9001\u53d7\u4fe1\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u5404\u30c6\u30b9\u30c8\u306e\u7d50\u679c\u306b\u3088\u308a\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u30b5\u30fc\u30d3\u30b9\u304c\u7a3c\u50cd\u3057\u3066\u3044\u308b\u304b\u3001\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u304c\u6d41\u308c\u3066\u3044\u308b\u304b\u5224\u65ad\u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u6240\u8981\u6642\u9593\u306f\u6700\u59275\u5206\u3067\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u300c\u30ab\u30a6\u30f3\u30bf\u30fc\u8868\u793a\uff08Show Counters\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u306b\u8868\u793a\u3055\u308c\u308b\u7d50\u679c\u306e\u898b\u65b9<\/h4>\n\t\t\t<p>\u51fa\u529b\u7d50\u679c\u306f\u5f53\u8a72\u62e0\u70b9\u306b\u8a2d\u7f6e\u3055\u308c\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u6a5f\u5668\u304b\u3089\u76f4\u63a5\u30d5\u30a3\u30fc\u30c9\u3055\u308c\u308b\u3082\u306e\u3067\u3059\u3002\u5f93\u3063\u3066\u30d9\u30f3\u30c0\u30fc\u306e\u6a5f\u5668\u904b\u7528\u306b\u3088\u308a\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u300c\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\uff08Refresh\uff09\u300d\u30dc\u30bf\u30f3\u3067\u5b9f\u969b\u306b\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\u3055\u308c\u308b\u60c5\u5831<\/h4>\n\t\t\t<p>\u300c\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\uff08Refresh\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c7\u30d0\u30a4\u30b9\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3068\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u66f4\u65b0\u3055\u308c\u307e\u3059\u3002\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u518d\u5ea6\u78ba\u8a8d\u3059\u308b\u306b\u306f\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u4e00\u5ea6\u6298\u308a\u7573\u307f\uff08Collapse\uff09\u3001\u518d\u5ea6\u30aa\u30fc\u30d7\u30f3\u3057\u30b5\u30fc\u30d3\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u30c1\u30a7\u30c3\u30af\u3092\u518d\u8d77\u52d5\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u8868\u793a\u306f\u82f1\u8a9e\u8868\u8a18\u306e\u307f\u3067\u3059\u304b<\/h4>\n\t\t\t<p>\u30c7\u30d0\u30a4\u30b9\u7279\u6709\u306e\u60c5\u5831\uff08\u4f8b\uff1a\u300c\u30ab\u30a6\u30f3\u30bf\u30fc\u8868\u793a\uff08Show Counters\uff09\u300d\u51fa\u529b\uff09\u306f\u3001\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u76f4\u63a5\u51fa\u308b\u306e\u3067\u82f1\u8a9e\u8868\u8a18\u306e\u307f\u3067\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u3069\u306e\u304a\u5ba2\u69d8\/\u30a2\u30ab\u30a6\u30f3\u30c8\u304c\u30b5\u30fc\u30d3\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u304b<\/h4>\n\t\t\t<p>\u30b5\u30fc\u30d3\u30b9\u30b9\u30c6\u30fc\u30bf\u30b9\u6a5f\u80fd\u306f\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002Ethernet\u304a\u3088\u3073IP\u30b5\u30fc\u30d3\u30b9\u306e\u307f\u306b\u3064\u3044\u3066\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u3067\u969c\u5bb3\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u767a\u884c\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u3067\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise New Ticket\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u306b\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u554f\u984c\uff08Service Issues\uff09\u300d\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u300c\u73fe\u5728\u30b5\u30fc\u30d3\u30b9\u304c\u671f\u5f85\u901a\u308a\u306b\u4f5c\u52d5\u3057\u3066\u3044\u307e\u305b\u3093\uff08My service is currently not working as expected\uff09\u300d\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u767a\u884c\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u8981\u8acb\u3059\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u767a\u884c\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u3067\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise New Ticket\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u306b\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u554f\u984c\uff08Service Issues\uff09\u300d\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u306e\u6700\u8fd1\u306e\u30c0\u30a6\u30f3\u60c5\u5831\u306b\u3064\u3044\u3066\u60c5\u5831\u304c\u6b32\u3057\u3044\uff08I need information about a recent outage on my service\uff09\u300d\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u767a\u884c\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u4e00\u822c\u60c5\u5831\u3092\u8981\u6c42\u3059\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u767a\u884c\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u3067\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise New Ticket\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u5f8c\u306b\u3001\u300c\u305d\u306e\u4ed6\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30ea\u30af\u30a8\u30b9\u30c8\uff08Other Technical Requests\uff09\u300d\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3084\u60c5\u5831\u304c\u6b32\u3057\u3044\uff08I need technical support or information about my service\uff09\u300d\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u767a\u884c\u3055\u308c\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30aa\u30fc\u30d7\u30f3\u30c1\u30b1\u30c3\u30c8\u306e\u8ffd\u8de1\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u8868\u306b\u3042\u308b\u30c1\u30b1\u30c3\u30c8\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u30aa\u30fc\u30d7\u30f3\u30c1\u30b1\u30c3\u30c8\u306e\u66f4\u65b0\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u300c\u30c1\u30b1\u30c3\u30c8\u300d\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u8868\u306b\u3042\u308b\u30c1\u30b1\u30c3\u30c8\u756a\u53f7\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u8a73\u7d30\u30da\u30fc\u30b8\u3067\u300c\u30c1\u30b1\u30c3\u30c8\u66f4\u65b0\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\uff08Tickets Update drop down\uff09\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u8a08\u753b\u4f5c\u696d\u306b\u95a2\u9023\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3059\u308b\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u30da\u30fc\u30b8\u3067\u3001\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\uff08Raise New Ticket\uff09\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u300c\u8a08\u753b\u4f5c\u696d\/\u4fdd\u5b88\u4f5c\u696d\uff08Planned\/Maintenance\uff09\u300d\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u5e0c\u671b\u306e\u9805\u76ee\u3092\u9078\u629e\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u306f\u5225\u306e\u65b9\u6cd5\u3068\u3057\u3066\u3001\u8a08\u753b\u4f5c\u696d\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3092\u691c\u7d22\u3057\u3001\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u767a\u884c\u3092\u30af\u30ea\u30c3\u30af\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4> CoL\u3067\u30c1\u30b1\u30c3\u30c8\u304c\u898b\u3064\u304b\u3089\u306a\u3044\u5834\u5408 <\/h4>\n\t\t\t<p>\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u300c\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u300d\u30bf\u30a4\u30eb\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u30da\u30fc\u30b8\u306b\u79fb\u308a\u307e\u3059\u3002\u691c\u7d22\u30d0\u30fc\u3067\u30c1\u30b1\u30c3\u30c8\u756a\u53f7\u3092\u691c\u7d22\u3059\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u304c\u4e0b\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u6b63\u3057\u304f\u304a\u5ba2\u69d8\u756a\u53f7\uff08OCN\uff09\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\t\t\t<h4>Colt\u306e\u9023\u7d61\u5148<\/h4>\n\t\t\t<p>Colt\u9023\u7d61\u5148\u306b\u3064\u3044\u3066\u306f\u4e0b\u8a18\u306e\u30ea\u30f3\u30af\u3067\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t<h4>\u767a\u884c\u3057\u305f\u30c1\u30b1\u30c3\u30c8\u306b\u8a18\u8f09\u3057\u305f\u554f\u984c\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u65b9\u6cd5<\/h4>\n\t\t\t<p>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u3044\u5834\u5408\u304c\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u7406\u7531\u3068\u3057\u3066\u3001\u4f8b\u3048\u3070\u6b21\u306e\u3088\u3046\u306a\u72b6\u6cc1\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002:<\/p>\n<ul>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5408\u610f\u3067\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u3092\u8d85\u3048\u3066\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u304c\u7d9a\u3044\u3066\u3044\u308b<\/li>\n<li>\u969c\u5bb3\u306e\u305f\u3081\u306b\u901a\u5e38\u696d\u52d9\u306b\u652f\u969c\u304c\u51fa\u3066\u3044\u308b<\/li>\n<li>\u5371\u6a5f\u7684\u72b6\u6cc1\u304c\u767a\u751f\u3057\u3066\u3044\u308b<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u3067\u304d\u306a\u3044\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3067\u304d\u306a\u3044<\/li>\n<li>\u5f71\u97ff\u304c\u62e1\u5927\u3057\u3066\u3044\u308b\u3001\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u306e\u91cd\u5ea6\u304c\u4e0a\u304c\u3063\u3066\u3044\u308b<\/li>\n<li>\u4f1a\u793e\u306e\u8a55\u5224\u304c\u50b7\u3064\u304f\u30ea\u30b9\u30af\u304c\u3042\u308b<\/li>\n<li>\u4fee\u5fa9\u6642\u9593\u304c\u5ef6\u3073\u3066\u3044\u308b\u3001\u969c\u5bb3\u304c\u7e70\u308a\u8fd4\u3055\u308c\u3066\u3044\u308b<\/li>\n<\/ul>\n<p>Service Assurance \u3067\u306f\u30015\u6bb5\u968e\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/06\/Colt-Online-escalation-contact-list-JA.png\" alt=\"\" width=\"974\" height=\"494\" \/><br \/>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3059\u3079\u3066\u96fb\u8a71\u3067\u304a\u3053\u306a\u3044\u307e\u3059\u3002\uff08\u30e1\u30fc\u30eb\u306e\u5834\u5408\u3001\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306f\uff12\uff14\uff58\uff17\u4f53\u5236\u3067\u5185\u5bb9\u78ba\u8a8d\u3057\u306a\u3044\u305f\u3081\u306b\u5bfe\u5fdc\u304c\u9045\u308c\u307e\u3059\u3002\uff09\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u96fb\u8a71\u3092\u3059\u308b\u3068\u304d\u306b\u306f\u304a\u5ba2\u69d8\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u9069\u5207\u306b\u51e6\u7406\u3055\u308c\u308b\u3088\u3046\u3001\u5fc5\u305a\u30c1\u30b1\u30c3\u30c8\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3092\u63d0\u793a\u3044\u305f\u3060\u304f\u3088\u3046\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002Colt\u306e\u30c1\u30b1\u30c3\u30c8\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u306f 1-0123456789\u3067\u3059\u3002\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff08IVR\uff09\u3067\u756a\u53f7\u3092\u5165\u529b\u3059\u308b\u5834\u5408\u306f\u30cf\u30a4\u30d5\u30f3\u3092\u629c\u3044\u3066 10123456789 \u3068\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u30ec\u30d9\u30eb\uff11\u304b\u3089\u30ec\u30d9\u30eb\uff15\u307e\u3067\u30b9\u30c6\u30c3\u30d7\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30aa\u30fc\u30ca\u306f\u7533\u8acb\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30ec\u30d9\u30eb\u3092\u52a0\u901f\u3055\u305b\u305f\u308a\u9045\u3089\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>Colt\u3000MNI\u306e\u5834\u5408\u3001\u5371\u6a5f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30bb\u30b9\u3092\u767a\u52d5\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u3059\u3079\u3066\u306e\u30ec\u30d9\u30eb\u306b\u3064\u3044\u3066\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u9023\u7d61\u7a93\u53e3\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OCN\u306b\u3064\u3044\u3066 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