{"id":46707,"date":"2018-10-08T00:00:00","date_gmt":"2018-10-07T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/carrefour-banca\/"},"modified":"2018-10-08T00:00:00","modified_gmt":"2018-10-07T23:00:00","slug":"carrefour-banca","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/it\/resources\/carrefour-banca\/","title":{"rendered":"Carrefour Banca"},"content":{"rendered":"

Colt aiuta Carrefour Banca a fornire un Customer Service eccellente<\/strong><\/h1>\n

Carrefour Banca \u00e8 la prima succursale di Carrefour Banque al di fuori del territorio francese ed \u00e8 la prima Banca della grande distribuzione aperta anche il sabato e la domenica, con orario continuato.<\/p>\n

Per massimizzare la conversione dei contatti in clienti e fornire assistenza, Carrefour Banca aveva l\u2019esigenza di gestire in modo efficace il flusso delle chiamate in entrata applicando sofisticate funzionalit\u00e0 di routing e distribuzione delle chiamate, in modo da dare risposte immediate alle richieste dei clienti. Carrefour Banca aveva inoltre la necessit\u00e0 di mantenere il controllo e la supervisione telefonica in quanto si avvaleva del supporto di un call center esterno.<\/p>\n

Questo scenario ha portato l\u2019azienda a ricercare un provider in grado di offrire una soluzione completa e flessibile con ottimi standard di servizio.<\/p>\n

Con Colt INteractiv le chiamate verso i numeri del servizio clienti sono allocate agli operatori disponibili, su ripartizione percentuale, in base alle scelte effettuate dai chiamanti ed alle fasce orarie configurate nel sistema. Questa gestione ottimizzata permette a Carrefour Banca di gestire un numero sempre pi\u00f9 elevato di contatti telefonici dei clienti.<\/p>\n

\n

“Siamo passati da 64 000 chiamate nel 2014 a 260 000 nel 2016, ed in termini di minuti di traffico abbiamo gestito un incremento di 785 000 minuti in meno di due anni\u201d dichiara il Responsabile Operations<\/p>\n<\/blockquote>\n

Scarica il case study integrale qui<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

Carrefour Banca aveva l\u2019esigenza di gestire in modo efficace il flusso delle chiamate in entrata per dare risposte immediate alle richieste dei clienti.<\/p>\n","protected":false},"author":112,"featured_media":46708,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1177],"colt_ind":[1210,1222,1245],"colt_products":[1262,1570,1551],"colt_solutions":[],"class_list":["post-46707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-it","colt_ind-business-it","colt_ind-finance-it","colt_ind-retail-it","colt_products-business-connect-it","colt_products-in-services","colt_products-voice"],"acf":[],"yoast_head":"\nCarrefour Banca - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Carrefour Banca aveva l\u2019esigenza di gestire in modo efficace il flusso delle chiamate in entrata per dare risposte immediate 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