{"id":46684,"date":"2018-01-10T00:00:00","date_gmt":"2018-01-10T00:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/rci-bank-services\/"},"modified":"2018-01-10T00:00:00","modified_gmt":"2018-01-10T00:00:00","slug":"rci-bank-services","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/","title":{"rendered":"RCI Bank &amp; Services"},"content":{"rendered":"<h1>Con Colt, RCI BanK &amp; Services assicura qualit\u00e0 e continuit\u00e0 al proprio business<\/h1>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/vKgN85ZZuMU?rel=0\" width=\"700\" height=\"390\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p>RCI Bank &amp; Services Italia \u00e8 la succursale italiana dell\u2019omonimo gruppo internazionale, che in Europa e nel mondo finanzia le attivit\u00e0 dei costruttori automobilistici Renault, Nissan e Dacia.<\/p>\n<p>RCI Bank &amp; Services doveva potenziare la piattaforma di accettazione, dove un gruppo di credit analyst analizza le richieste di finanziamento, leasing e noleggio che provengono dai clienti delle concessionarie. Si tratta di circa 35 analisti che dalla sede di Roma gestiscono un totale di circa 16.000 richieste su base mensile, con un volume annuo medio di circa 200.000 domande di credito e una cifra di affari erogata superiore ai 2 miliardi di euro.<\/p>\n<p>RCI Bank &amp; Services ha scelto di introdurre i sistemi IVR In Geo ed INteractiv di Colt. Questo ha permesso di tracciare tutte le chiamate inbound e outbound, e di creare un sistema di gruppi telefonici composto da 2 o 3 analisti connessi tra loro. In questo modo \u00e8 stato possibile abbattere il tasso di abbandono in maniera efficace, raggiungendo velocemente la soglia del 20%, che era l\u2019obiettivo minimo prefissato.<\/p>\n<h2><\/h2>\n<h2>Daniele Casalino, Private Credit Analisys Manager RCI BanK &amp; Services<\/h2>\n<blockquote><p>Con il progetto IVR siamo riusciti a chiudere efficacemente il cerchio delle comunicazioni: prima avevamo a disposizione solo il portale via chat (..), aggiungendo la tecnologia Colt INteractiv abbiamo ottenuto anche una risposta telefonica costante, incrementando la percezione qualitativa del nostro servizio<\/p><\/blockquote>\n<h3><a href=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/sites\/7\/2018\/01\/2018-RCI-Banque-IT-v1.pdf\">Scarica il Case study integrale qui<\/a><\/h3>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RCI BanK &#038; Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business<\/p>\n","protected":false},"author":2,"featured_media":37453,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1177],"colt_ind":[1210,1222,1245],"colt_products":[1262,1550,1562,1570,1551],"colt_solutions":[],"class_list":["post-46684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-it","colt_ind-business-it","colt_ind-finance-it","colt_ind-retail-it","colt_products-business-connect-it","colt_products-cloud-connect-it","colt_products-ethernet","colt_products-in-services","colt_products-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RCI Bank &amp; Services - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"RCI BanK &amp; Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RCI Bank &amp; Services - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"RCI BanK &amp; Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-10T00:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Colt Technology Services\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colt Technology Services\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/\"},\"author\":{\"name\":\"Colt Technology Services\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/09439f92d8793dbc4008ae5e9c2dfcea\"},\"headline\":\"RCI Bank &amp; Services\",\"datePublished\":\"2018-01-10T00:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/\"},\"wordCount\":240,\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg\",\"articleSection\":[\"General\"],\"inLanguage\":\"it-IT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/\",\"url\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/\",\"name\":\"RCI Bank &amp; Services - Colt Technology Services\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg\",\"datePublished\":\"2018-01-10T00:00:00+00:00\",\"description\":\"RCI BanK & Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business\",\"breadcrumb\":{\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage\",\"url\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg\",\"contentUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg\",\"width\":800,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legacy.colt.net\/it\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Clienti\",\"item\":\"https:\/\/legacy.colt.net\/it\/resources\/type\/case-studies-it\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"RCI Bank &amp; Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/legacy.colt.net\/#website\",\"url\":\"https:\/\/legacy.colt.net\/\",\"name\":\"Colt\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\",\"description\":\"Managed Network &amp; Voice Services Provider\",\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/legacy.colt.net\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/legacy.colt.net\/#organization\",\"name\":\"Colt Technology Services\",\"url\":\"https:\/\/legacy.colt.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png\",\"contentUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png\",\"width\":195,\"height\":77,\"caption\":\"Colt Technology Services\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\",\"https:\/\/x.com\/colt_technology\",\"https:\/\/www.instagram.com\/colttechnologyservices\/\",\"https:\/\/www.linkedin.com\/company\/colt-technology-services\",\"https:\/\/www.youtube.com\/user\/ColtTechnology\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/09439f92d8793dbc4008ae5e9c2dfcea\",\"name\":\"Colt Technology Services\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6b9a881ba14db66fdade203b02c05780e2538ba69b96f23bf61453fb9bbaabba?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6b9a881ba14db66fdade203b02c05780e2538ba69b96f23bf61453fb9bbaabba?s=96&d=mm&r=g\",\"caption\":\"Colt Technology Services\"},\"description\":\"As an industry-leading global digital infrastructure company, Colt helps businesses succeed by creating extraordinary connections. Powered by amazing people, like-minded partners and innovative technology, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers \u2013 whenever, wherever and however they want.\",\"url\":\"https:\/\/legacy.colt.net\/it\/resources\/author\/colt\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"RCI Bank &amp; Services - Colt Technology Services","description":"RCI BanK & Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"it_IT","og_type":"article","og_title":"RCI Bank &amp; Services - Colt Technology Services","og_description":"RCI BanK & Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business","og_url":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/","og_site_name":"Colt Technology Services","article_publisher":"https:\/\/www.facebook.com\/ColtTechnologyServices\/","article_published_time":"2018-01-10T00:00:00+00:00","og_image":[{"width":800,"height":800,"url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg","type":"image\/jpeg"}],"author":"Colt Technology Services","twitter_card":"summary_large_image","twitter_image":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg","twitter_creator":"@colt_technology","twitter_site":"@colt_technology","twitter_misc":{"Written by":"Colt Technology Services","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#article","isPartOf":{"@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/"},"author":{"name":"Colt Technology Services","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/09439f92d8793dbc4008ae5e9c2dfcea"},"headline":"RCI Bank &amp; Services","datePublished":"2018-01-10T00:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/"},"wordCount":240,"publisher":{"@id":"https:\/\/legacy.colt.net\/#organization"},"image":{"@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage"},"thumbnailUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg","articleSection":["General"],"inLanguage":"it-IT"},{"@type":"WebPage","@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/","url":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/","name":"RCI Bank &amp; Services - Colt Technology Services","isPartOf":{"@id":"https:\/\/legacy.colt.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage"},"image":{"@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage"},"thumbnailUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg","datePublished":"2018-01-10T00:00:00+00:00","description":"RCI BanK & Services eroga credito nel settore automobilistico e con Colt assicura qualit\u00e0 e continuit\u00e0 al proprio business","breadcrumb":{"@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#primaryimage","url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg","contentUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/03\/800x800-RCI_Banque_logo-1.jpg","width":800,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/legacy.colt.net\/it\/resources\/rci-bank-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legacy.colt.net\/it\/"},{"@type":"ListItem","position":2,"name":"Clienti","item":"https:\/\/legacy.colt.net\/it\/resources\/type\/case-studies-it\/"},{"@type":"ListItem","position":3,"name":"RCI Bank &amp; Services"}]},{"@type":"WebSite","@id":"https:\/\/legacy.colt.net\/#website","url":"https:\/\/legacy.colt.net\/","name":"Colt\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e","description":"Managed Network &amp; Voice Services Provider","publisher":{"@id":"https:\/\/legacy.colt.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legacy.colt.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Organization","@id":"https:\/\/legacy.colt.net\/#organization","name":"Colt Technology Services","url":"https:\/\/legacy.colt.net\/","logo":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/","url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png","contentUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png","width":195,"height":77,"caption":"Colt Technology Services"},"image":{"@id":"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ColtTechnologyServices\/","https:\/\/x.com\/colt_technology","https:\/\/www.instagram.com\/colttechnologyservices\/","https:\/\/www.linkedin.com\/company\/colt-technology-services","https:\/\/www.youtube.com\/user\/ColtTechnology"]},{"@type":"Person","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/09439f92d8793dbc4008ae5e9c2dfcea","name":"Colt Technology Services","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6b9a881ba14db66fdade203b02c05780e2538ba69b96f23bf61453fb9bbaabba?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6b9a881ba14db66fdade203b02c05780e2538ba69b96f23bf61453fb9bbaabba?s=96&d=mm&r=g","caption":"Colt Technology Services"},"description":"As an industry-leading global digital infrastructure company, Colt helps businesses succeed by creating extraordinary connections. Powered by amazing people, like-minded partners and innovative technology, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers \u2013 whenever, wherever and however they want.","url":"https:\/\/legacy.colt.net\/it\/resources\/author\/colt\/"}]}},"_links":{"self":[{"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/posts\/46684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/comments?post=46684"}],"version-history":[{"count":0,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/posts\/46684\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/media\/37453"}],"wp:attachment":[{"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/media?parent=46684"}],"wp:term":[{"taxonomy":"colt_type","embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/colt_type?post=46684"},{"taxonomy":"colt_ind","embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/colt_ind?post=46684"},{"taxonomy":"colt_products","embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/colt_products?post=46684"},{"taxonomy":"colt_solutions","embeddable":true,"href":"https:\/\/legacy.colt.net\/it\/wp-json\/wp\/v2\/colt_solutions?post=46684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}