{"id":46279,"date":"2015-07-06T00:00:00","date_gmt":"2015-07-05T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/mach1-case-study\/"},"modified":"2015-07-06T00:00:00","modified_gmt":"2015-07-05T23:00:00","slug":"mach1-case-study","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/it\/resources\/mach1-case-study\/","title":{"rendered":"Mach1"},"content":{"rendered":"<p><center><\/center><\/p>\n<h3 style=\"text-align: left;\">MACH1: customer care alla velocit\u00e0 della luce<\/h3>\n<p style=\"text-align: left;\">Nata nel 2009, MACH1 \u00e8 un\u2019agenzia di assicurazioni plurimandataria attiva su tutto il territorio nazionale specializzata nel settore dei veicoli a motore, principalmente autovetture. Con circa 50 collaboratori, MACH1 \u00e8 la tipica piccola e media impresa italiana, opera esclusivamente in applicazione di convenzioni stipulate con le societ\u00e0 finanziarie delle case automobilistiche che provvedono al finanziamento per l\u2019acquisto dei veicoli e con importanti gruppi di concessionari di livello nazionale.<\/p>\n<p style=\"text-align: left;\">La collaborazione tra MACH1 e Colt risale all\u2019inizio del 2013. Inizialmente, MACH1 ha acquistato un accesso Internet e un LAN Link per collegare le sue due sedi. Successivamente, ha acquistato anche i servizi VoIP, IN Geo e INteractiv. MACH1 presentava infatti la necessit\u00e0 di migliorare innanzitutto la gestione delle chiamate in entrata provenienti da telefoni cellulari e di disporre di report dettagliati per ogni conversazione. Cercava, inoltre, una soluzione che le consentisse di ottimizzare i costi del traffico in voce. A determinare la scelta di Colt \u00e8 stata la disponibilit\u00e0 di soluzioni e l\u2019affidabilit\u00e0, la versatilit\u00e0 e la flessibilit\u00e0 di Colt hanno fatto il resto.<\/p>\n<h3 style=\"text-align: left;\">Francesco Cirignoni, Responsabile Direzione Tecnica, MACH1 S.r.l. commentato:<\/h3>\n<p><center><blockquote><q>L\u2019assistenza al cliente finale \u00e8 la chiave del successo di MACH1. Colt ci ha aiutato a facilitare l\u2019operativit\u00e0 del personale migliorandone sensibilmente l\u2019efficienza, la produttivit\u00e0 e la soddisfazione<\/q><\/blockquote><\/p>\n<p>&nbsp;<\/p>\n<p><\/center><\/p>\n<p style=\"text-align: left;\">\n","protected":false},"excerpt":{"rendered":"<p>MACH1: customer care alla velocit\u00e0 della luce<\/p>\n","protected":false},"author":112,"featured_media":46280,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1177],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-46279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mach1 - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"MACH1: customer care alla velocit\u00e0 della luce\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mach1 - 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