{"id":107232,"date":"2021-12-01T12:28:35","date_gmt":"2021-12-01T12:28:35","guid":{"rendered":"https:\/\/www.colt.net\/?p=107232"},"modified":"2024-08-15T12:15:41","modified_gmt":"2024-08-15T11:15:41","slug":"contact-centre-in-cloud-with-atos-e-idc","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/it\/resources\/contact-centre-in-cloud-with-atos-e-idc\/","title":{"rendered":"Contact Centre in Cloud con Atos e IDC"},"content":{"rendered":"<p>Secondo IDC le aziende spenderanno circa 274 milioni di euro per investire in soluzioni software per i contact center, da qui ai prossimi 5 anni.<\/p>\n<p>\u00c8 un dato di fatto che i contact center stiano vivendo non solo un&#8217;evoluzione, ma una rivoluzione, che li sta trasformando in una &#8220;piattaforma cliente interattiva&#8221;.<\/p>\n<p>L&#8217;evoluzione verso un\u00a0<strong>Contact Center as a service<\/strong>, offre alle aziende una maggiore flessibilit\u00e0, scalabilit\u00e0 e funzionalit\u00e0 aggiuntive. Allo stesso tempo, aiuta a trasformare l&#8217;esperienza offerta ai clienti e consente agli agenti di lavorare da qualsiasi luogo.<\/p>\n<p>Incontra gli esperti di\u00a0<strong>IDC, Atos e Colt\u00a0<\/strong>e scopri:<\/p>\n<ul>\n<li>I trend di mercato relativi all&#8217;assistenza clienti e alla trasformazione dei contact center, con l&#8217;intervento di<\/li>\n<li>Le sfide delle aziende che stanno migrando i servizi voce sul cloud<\/li>\n<li>La proposta di valore CCaaS Colt &amp; Atos<\/li>\n<li>Casi pratici \/storie aziendali<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Secondo IDC le aziende spenderanno circa 274 milioni di euro per investire in soluzioni software per i contact center, da qui ai prossimi 5 anni. \u00c8 un dato di fatto che i contact center stiano vivendo non solo un&#8217;evoluzione, ma una rivoluzione, che li sta trasformando in una &#8220;piattaforma cliente interattiva&#8221;. L&#8217;evoluzione verso un\u00a0Contact Center&#8230;<\/p>\n","protected":false},"author":83,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_ind":[1210,1251,1255],"colt_products":[1561],"colt_solutions":[1784],"class_list":["post-107232","post","type-post","status-publish","format-standard","hentry","colt_ind-business-it","colt_ind-technology-it","colt_ind-telecoms-it","colt_partner-atos","colt_products-cloud-voice-vas","colt_solutions-communications","colt_event_states-now-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Centre in Cloud con Atos e IDC - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Contact Centre in Cloud con Atos e IDC Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Centre in Cloud con Atos e IDC - 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