{"id":90208,"date":"2021-02-02T10:25:50","date_gmt":"2021-02-02T10:25:50","guid":{"rendered":"https:\/\/www.colt.net\/?p=90208"},"modified":"2024-04-30T11:56:24","modified_gmt":"2024-04-30T10:56:24","slug":"cosco-shipping-lines","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/cosco-shipping-lines\/","title":{"rendered":"Cosco Shipping Lines (Belgique)"},"content":{"rendered":"

\u00c9l\u00e9ments moteurs de l\u2019entreprise\u00a0\u2013\u00a0pourquoi transformer les communications\u00a0?<\/h3>\n

En tant qu\u2019agent de la soci\u00e9t\u00e9 chinoise Cosco Shipping Lines, Cosco Belgium fournit des packages logistiques sur mesure aux importateurs et exportateurs de Belgique, du Luxembourg et des pays limitrophes. Assurer la communication avec les clients et les capitaines de navire est une partie fondamentale du travail du responsable informatique Johan De Wispelaere. La migration des applications Microsoft locales vers Microsoft\u00a0365 l\u2019a amen\u00e9 \u00e0 \u00e9tudier l\u2019utilisation de MS\u00a0Teams pour r\u00e9pondre aux besoins de Cosco en mati\u00e8re d\u2019appels vocaux et vid\u00e9o. \u00ab\u00a0La possibilit\u00e9 d\u2019utiliser un ordinateur comme t\u00e9l\u00e9phone avec un num\u00e9ro fixe \u00e9tait une fonctionnalit\u00e9 que notre ancien PBX ne pouvait pas prendre en charge\u00a0\u00bb, explique-t-il. Avec 75\u00a0% des employ\u00e9s travaillant \u00e0 domicile en raison de la pand\u00e9mie, Johan a compris que MS\u00a0Teams pouvait optimiser les communications internes et externes.<\/p>\n

Notre partenaire<\/h3>\n

Quendra<\/a> fournit des services de conseil et d\u00e9veloppe des solutions de technologies de l\u2019information et de la communication (TIC) pour les entreprises de plusieurs pays europ\u00e9ens.<\/p>\n

Pourquoi avoir choisi Colt pour l\u2019int\u00e9gration vocale avec MS\u00a0Teams\u00a0?<\/h3>\n

En tant que partenaire de Microsoft, Colt int\u00e8gre Microsoft\u00a0365 au r\u00e9seau Colt\u00a0IQ\u00a0Network, afin d\u2019offrir une connectivit\u00e9 fiable et \u00e0 large bande passante pour les communications vocales et vid\u00e9o.<\/p>\n

La solution<\/h3>\n

Colt a int\u00e9gr\u00e9 un contr\u00f4leur de session en p\u00e9riph\u00e9rie (SBC) sur le cloud et certifi\u00e9 par Microsoft avec les services Colt\u00a0IP\u00a0Access et SIP\u00a0Trunking existants de Cosco, afin de prendre en charge les appels vocaux et vid\u00e9o \u00e0 l\u2019aide de MS\u00a0Teams. Cosco a conserv\u00e9 ses num\u00e9ros de t\u00e9l\u00e9phone directs existants, garantissant la transparence pour les clients et les autres appelants externes. Pour passer et recevoir des appels, les employ\u00e9s utilisent des t\u00e9l\u00e9phones de bureau IP ou des softphones sur leur ordinateur portable.<\/p>\n

R\u00e9sultats commerciaux<\/h3>\n

Apr\u00e8s une br\u00e8ve validation de principe, la solution a \u00e9t\u00e9 d\u00e9ploy\u00e9e aupr\u00e8s des 95\u00a0employ\u00e9s des bureaux d\u2019Anvers et de Zeebruges. Les avantages offerts comprennent\u00a0:<\/p>\n

La configuration simplifi\u00e9e des utilisateurs et des groupes de recherche<\/p>\n

Renvoi d\u2019appel simplifi\u00e9<\/h3>\n

Il est plus facile de joindre les personnes qui t\u00e9l\u00e9travaillent<\/p>\n

Appels vid\u00e9o faciles \u00e0 organiser et de haute qualit\u00e9 pour les participants internes et externes<\/p>\n

\u00ab Les utilisateurs adorent l\u2019interface qui est la m\u00eame sur tous les appareils et qui est si intuitive qu\u2019ils d\u00e9couvrent par eux-m\u00eames de nouvelles fonctionnalit\u00e9s […] Les utilisateurs peuvent \u00e9galement g\u00e9rer les r\u00e9initialisations de mots de passe sans l\u2019aide du service informatique, ce qui facilite la vie de toute mon \u00e9quipe. \u00bb Johan De Wispelaere, Responsable Informatique de Cosco Shipping Lines Belgium<\/strong>.<\/p><\/blockquote>\n

Pourquoi avoir choisi la soci\u00e9t\u00e9 Colt\u00a0?<\/h3>\n

\u00ab\u00a0Contrairement aux autres solutions d\u2019int\u00e9gration vocale que nous avons envisag\u00e9es, celle de Colt est bas\u00e9e sur le cloud, ce qui s\u2019inscrit dans le parcours continu de Cosco vers l\u2019infrastructure cloud\u00a0\u00bb, ajoute Johan. Avec une solution cloud, le d\u00e9ploiement est plus rapide et efficace, car il n\u2019y a aucun \u00e9quipement \u00e0 installer ou \u00e0 configurer sur le site du client. La solution Colt s\u2019est \u00e9galement av\u00e9r\u00e9e plus rentable.<\/p>\n

Livraison<\/h3>\n

Colt, Quendra et ez Networking (partenaire de Cosco dans le cadre de Microsoft\u00a0365) ont travaill\u00e9 en \u00e9troite collaboration pour garantir une livraison rapide et s\u00fbre. \u00ab\u00a0La collaboration a \u00e9t\u00e9 excellente, chacun comprenant ses responsabilit\u00e9s et apportant son expertise technique\u00a0\u00bb, dit Johan. Le basculement un vendredi soir a permis de s’assurer que la solution \u00e9tait pr\u00eate \u00e0 \u00eatre utilis\u00e9e le lundi matin suivant. Le bureau de Cosco \u00e0 Rotterdam met actuellement en \u0153uvre la m\u00eame solution.<\/p>\n

Partenariat entre Colt et Quendra<\/h3>\n

Partenaire Colt de longue date, Quendra con\u00e7oit et fournit des solutions informatiques et de communications \u00e0 des entreprises europ\u00e9ennes. Pour s\u2019assurer de la qualit\u00e9 et de la fiabilit\u00e9 de ses solutions, Quendra coop\u00e8re avec des leaders du march\u00e9, comme Colt.<\/p>\n

\"\"<\/p>\n

En savoir plus<\/strong><\/p>\n

Pour plus d\u2019informations sur Colt Intelligent Communications, consultez : https:\/\/legacy.colt.net\/fr\/product\/colt-intelligent-communications\/\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c9l\u00e9ments moteurs de l\u2019entreprise\u00a0\u2013\u00a0pourquoi transformer les communications\u00a0? En tant qu\u2019agent de la soci\u00e9t\u00e9 chinoise Cosco Shipping Lines, Cosco Belgium fournit des packages logistiques sur mesure aux importateurs et exportateurs de Belgique, du Luxembourg et des pays limitrophes. Assurer la communication avec les clients et les capitaines de navire est une partie fondamentale du travail du…<\/p>\n","protected":false},"author":2,"featured_media":86891,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1175],"colt_ind":[1212],"colt_products":[1492,1514],"colt_solutions":[],"class_list":["post-90208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-fr","colt_ind-business-fr","colt_products-voice","colt_products-intelligent-communications"],"acf":[],"yoast_head":"\nCosco Shipping Lines (Belgique) - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Colt int\u00e8gre MS Teams avec SIP Trunking, IP Access et un contr\u00f4leur de session en p\u00e9riph\u00e9rie sur le cloud, afin de fournir une connectivit\u00e9 fiable pour les communications vocales et vid\u00e9o internes et externes\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cosco Shipping Lines (Belgique) - 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