{"id":44511,"date":"2018-04-13T00:00:00","date_gmt":"2018-04-12T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/colt-deploie-ses-services-voix-dans-23-marches\/"},"modified":"2024-04-10T17:05:22","modified_gmt":"2024-04-10T16:05:22","slug":"colt-deploie-ses-services-voix-dans-23-marches","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/colt-deploie-ses-services-voix-dans-23-marches\/","title":{"rendered":"Colt d\u00e9ploie ses services voix dans 23 march\u00e9s"},"content":{"rendered":"

Paris, le 13 avril 2018 \u2013 Colt Technology Services <\/a>facilite l\u2019expansion internationale des grandes entreprises avec l’extension de son offre de services vocaux interactifs, via un portail unique en ligne, \u00e0 dix nouveaux pays \u00e0 travers le monde : les Etats-Unis, le Canada, le Japon, Hong Kong, la Norv\u00e8ge, la Finlande, la Pologne, la R\u00e9publique tch\u00e8que, la Roumanie et le Luxembourg.<\/p>\n

Les enjeux de la mondialisation de l\u2019\u00e9conomie impliquent la conqu\u00eate de nouveaux march\u00e9s. Ceci est vrai pour les entreprises de toute taille et de tout secteur d\u2019activit\u00e9. Ce n\u2019est pas sans poser de probl\u00e8me, notamment dans le secteur des t\u00e9l\u00e9communications et de l\u2019IT ! Les entreprises doivent investir dans des bureaux et des \u00e9quipes locales, mais aussi dans des services voix et de donn\u00e9es performants. Ces investissements peuvent \u00eatre particuli\u00e8rement co\u00fbteux et prendre du temps. Il faut tenir compte de multiples param\u00e8tres tels que le respect des r\u00e9glementations locales en vigueur, la n\u00e9cessit\u00e9 de nouer des relations avec des fournisseurs locaux fiables et la souscription \u00e0 des services simples d\u2019usage et performants.<\/p>\n

Colt accompagne les entreprises \u00e0 l\u2019international avec des services vocaux permettant de b\u00e9n\u00e9ficier de num\u00e9ros de t\u00e9l\u00e9phone gratuits et autres num\u00e9ros locaux. Ces services automatisent le routage complexe des appels via une interface en ligne unique. Ils facilitent ainsi le d\u00e9ploiement des centres d\u2019appel virtuels, la gestion des appels en attente, la r\u00e9ponse vocale interactive (RVI), le renvoi d\u2019appels, la gestion et le reporting. Tout cela permet \u00e0 l\u2019entreprise de se concentrer sur son objectif principal : r\u00e9pondre au mieux aux besoins de ses clients.<\/p>\n

\u00ab Le service client est un \u00e9l\u00e9ment diff\u00e9renciateur essentiel pour les entreprises \u00bb, d\u00e9clare Rajiv Datta, COO de Colt. \u00ab Les services voix sont critiques pour interagir avec le client mais le d\u00e9ploiement de ces services dans un nouveau march\u00e9 peut s\u2019av\u00e9rer difficile. Avec les services voix de Colt, les entreprises peuvent se d\u00e9velopper \u00e0 travers le monde, l\u00e0 o\u00f9 elles le souhaitent. Notre portail de services en ligne est enti\u00e8rement automatis\u00e9 : les commandes de num\u00e9ros d\u2019acc\u00e8s de service s\u2019y font en quelques clics, en \u00e9vitant la paperasserie et en r\u00e9duisant les frais de gestion de dossier. \u00bb<\/p>\n

Le portail Colt Voice On Demand permet aux entreprises de g\u00e9rer, de mani\u00e8re num\u00e9rique et enti\u00e8rement automatis\u00e9e, tous les num\u00e9ros d\u2019acc\u00e8s \u00e0 des services via un seul portail centralis\u00e9, et cela de la commande \u00e0 la r\u00e9siliation. Il offre aux clients une liste de tous les num\u00e9ros de t\u00e9l\u00e9phone, un aper\u00e7u global sur l\u2019ensemble des pays, des op\u00e9rations de commande en libre-service et un historique de toutes les commandes effectu\u00e9es.<\/p>\n

Les 10 nouveaux pays d\u00e9voil\u00e9s viennent s’ajouter \u00e0 la liste des 13 pays o\u00f9 les services Colt Inbound Voice sont d\u00e9j\u00e0 disponibles, \u00e0 savoir l\u2019Autriche, la Belgique, le Danemark, la France, l\u2019Allemagne, l\u2019Irlande, l\u2019Italie, les Pays-Bas, le Portugal, l\u2019Espagne, la Suisse, la Su\u00e8de et le Royaume-Uni.<\/p>\n

A propos de Colt
\nColt souhaite s\u2019imposer comme le leader de la transformation num\u00e9rique pour les entreprises gr\u00e2ce \u00e0 des solutions agiles, \u00e0 tr\u00e8s haut d\u00e9bit et \u00e0 la demande. Le r\u00e9seau Colt IQ Network connecte plus de 800 data centres \u00e0 travers l\u2019Europe, l\u2019Asie, les plus grands centres d\u2019affaires d\u2019Am\u00e9rique du Nord et de points d\u2019acc\u00e8s en hausse au cloud avec plus de 25 000 b\u00e2timents en r\u00e9seau.<\/p>\n

Colt a d\u00e9velopp\u00e9 sa r\u00e9putation de leader de l\u2019exp\u00e9rience client en le mettant au c\u0153ur de sa strat\u00e9gie. Parmi ses clients, Colt compte des entreprises utilisatrices de grandes quantit\u00e9s de donn\u00e9es r\u00e9parties dans plus de 200 agglom\u00e9rations connect\u00e9es dans pr\u00e8s de 30 pays. Colt est \u00e9galement reconnu comme un acteur innovant et pionnier du SDN (r\u00e9seau d\u00e9fini par logiciel) et de la NFV (virtualisation des fonctions r\u00e9seau). D\u00e9tenue de mani\u00e8re priv\u00e9e, Colt est l\u2019une des entreprises les plus solides financi\u00e8rement de son secteur, offrant la meilleure exp\u00e9rience client \u00e0 des tarifs avantageux. Pour de plus amples informations, consultez le site : https:\/\/legacy.colt.net\/fr\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Colt Technology Services makes it easier for enterprises to expand globally, by enabling them to establish a voice presence and reach new customers.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_ind":[1212,1252,1256],"colt_products":[1492],"colt_solutions":[],"class_list":["post-44511","post","type-post","status-publish","format-standard","hentry","colt_ind-business-fr","colt_ind-technology-fr","colt_ind-telecoms-fr","colt_products-voice"],"acf":[],"yoast_head":"\nColt d\u00e9ploie ses services voix dans 23 march\u00e9s - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Colt Technology Services makes it easier for enterprises to expand globally, by enabling them to establish a voice presence and reach new customers.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Colt d\u00e9ploie ses services voix dans 23 march\u00e9s - 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