{"id":44431,"date":"2017-03-16T00:00:00","date_gmt":"2017-03-16T00:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/colt-innove-dans-le-service-client\/"},"modified":"2024-04-12T16:55:13","modified_gmt":"2024-04-12T15:55:13","slug":"colt-innove-dans-le-service-client","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/colt-innove-dans-le-service-client\/","title":{"rendered":"Colt innove dans le service client"},"content":{"rendered":"

Les communications dans le monde de l’entreprise connaissent un formidable essor ces derni\u00e8res ann\u00e9es avec de nouveaux enjeux et de nouveaux d\u00e9fis. Le passage de l’analogique au num\u00e9rique apporte de plus en plus de services. Les \u00e9volutions impos\u00e9es aux entreprises et la pouss\u00e9e de la d\u00e9mat\u00e9rialisation dans tous les domaines de l\u2019\u00e9conomie conf\u00e8rent un r\u00f4le de plus en plus critique aux communications dans le milieu professionnel.<\/p>\n

Au moment\u00a0o\u00f9 la relation client est au c\u0153ur des enjeux des entreprises, la question d\u2019un service client efficace – symbole d\u2019une r\u00e9elle valeur ajout\u00e9e commerciale – devient incontournable.<\/p>\n

L’entreprise doit \u00eatre en mesure de relever les d\u00e9fis d’aujourd’hui avec un service client de qualit\u00e9. La performance de l’entreprise se mesure de plus en plus par la qualit\u00e9 de son service client. Un service client de qualit\u00e9 est un crit\u00e8re d\u00e9terminant pour \u00eatre fid\u00e8le\u00a0aux services d’une entreprise.<\/p>\n

Rappelons que le service relation client est charg\u00e9 de d\u00e9finir une strat\u00e9gie en vue d’accorder une attention\u00a0toute particuli\u00e8re \u00e0 la client\u00e8le. Le but est d’offrir le meilleur service afin de r\u00e9pondre \u00e0 la satisfaction du client, de
\nparvenir \u00e0 sa fid\u00e9lisation et d’apporter la meilleure exp\u00e9rience client possible.<\/p>\n

Pour accompagner au mieux les entreprises, Colt innove dans le service client. L’entreprise propose son service Colt Voice On Demand. A partir d’un portail en ligne, Colt Voice On Demand permet en quelques clics et pratiquement en temps r\u00e9el d’adapter les besoins de l’entreprise en bande passante, de choisir des services suppl\u00e9mentaires \u00e0 valeur ajout\u00e9e ou des num\u00e9ros de t\u00e9l\u00e9phone d\u2019acc\u00e8s \u00e0 la demande.<\/p>\n

Cliquez sur le lien suivant pour t\u00e9l\u00e9charger gratuitement la fiche de ce nouveau service\u00a0: Fiche Colt Voice On Demand<\/a><\/p>\n

\"\"
Capture d’\u00e9cran du portail Colt Voice On Demand<\/figcaption><\/figure>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Colt’s self-serve solutions connect in real-time to data centres, enterprise buildings and public.Respond faster to new business needs with Voice on Demand.<\/p>\n","protected":false},"author":40,"featured_media":44432,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1487],"colt_ind":[1212,1252],"colt_products":[1260,1498],"colt_solutions":[],"class_list":["post-44431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-blog-fr","colt_ind-business-fr","colt_ind-technology-fr","colt_products-colt-business-connect-fr","colt_products-cloud-connect-fr"],"acf":[],"yoast_head":"\nColt innove dans le service client - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Colt's self-serve solutions connect in real-time to data centres, enterprise buildings and public.Respond faster to new business needs with Voice on Demand.\" 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