{"id":44324,"date":"2016-12-15T00:00:00","date_gmt":"2016-12-15T00:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/colt-se-classe-en-tete-en-matiere-dexperience-client\/"},"modified":"2016-12-15T00:00:00","modified_gmt":"2016-12-15T00:00:00","slug":"colt-se-classe-en-tete-en-matiere-dexperience-client","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/colt-se-classe-en-tete-en-matiere-dexperience-client\/","title":{"rendered":"Colt se classe N\u00b01 en exp\u00e9rience client"},"content":{"rendered":"

Paris, le 15\u00a0d\u00e9cembre 2016 \u2013 <\/strong>Colt Technology Services atteint un niveau record de 35 % sur l\u2019indice NPS<\/strong> (Net Promoter Score by Satmetrix) de mesure de la relation client au troisi\u00e8me trimestre 2016. En plus de repr\u00e9senter une \u00e9volution de 11 % par rapport au trimestre pr\u00e9c\u00e9dent, ce niveau de relation client place Colt en t\u00eate des op\u00e9rateurs de t\u00e9l\u00e9communications europ\u00e9ens<\/em>.<\/p>\n

La progression de son score NPS est le fruit d\u2019une strat\u00e9gie fortement orient\u00e9e clients coupl\u00e9e aux efforts de ses collaborateurs. Les investissements consentis par Colt dans la mise \u00e0 disposition d\u2019une qualit\u00e9 constante de son r\u00e9seau et dans l\u2019ex\u00e9cution de ses services ont confort\u00e9 la progression de cet indice depuis le d\u00e9but de l\u2019ann\u00e9e. Colt a, cette ann\u00e9e, particuli\u00e8rement mis l\u2019accent sur les moyens d\u2019\u00e9changes avec ses clients, sur les processus de r\u00e9solution des probl\u00e8mes, et port\u00e9 une attention particuli\u00e8re aux fondamentaux de son activit\u00e9.<\/p>\n

\u00ab Nous sommes conscients de n\u2019\u00eatre qu\u2019au d\u00e9but de notre strat\u00e9gie de transformation orient\u00e9e clients. Nous devons consolider nos progr\u00e8s, satisfaire aux attentes en hausse perp\u00e9tuelle pour nous d\u00e9marquer sur un march\u00e9 fortement comp\u00e9titif. La d\u00e9livrance d\u2019un excellent service est essentielle pour nous et un pr\u00e9requis exig\u00e9 par nos clients<\/em> \u00bb, souligne Rogier Bronsgeest, Chief Customer Experience Officer de Colt<\/strong>.<\/p>\n

Les op\u00e9rateurs r\u00e9seau ont longtemps \u00e9prouv\u00e9 des difficult\u00e9s en mati\u00e8re de service client, aussi bien d\u2019un point de vue B2C que B2B. En enregistrant une \u00e9volution cons\u00e9quente au cours du dernier trimestre, Colt affirme ses ambitions de s\u2019imposer comme l\u2019acteur le plus orient\u00e9 client de son secteur avec un score NPS de 60 \u00e0 l\u2019horizon 2020.<\/p>\n

C\u2019est l\u00e0 un d\u00e9fi de taille, compte tenu des scores NPS faibles, voire n\u00e9gatifs, de certains acteurs du march\u00e9. Pourtant, 71 % des prospects de Colt citent l\u2019exp\u00e9rience client comme principal crit\u00e8re d\u2019achat et 58 % de ses clients d\u00e9clarent que la qualit\u00e9 du service qui leur est fournie est un facteur d\u00e9cisif de fid\u00e9lisation.<\/p>\n

\u00c0 propos de Colt<\/strong><\/p>\n

Colt fournit des services r\u00e9seau d\u00e9di\u00e9s \u00e0 des milliers d\u2019entreprises \u00e0 travers le monde leur permettant de disposer d\u2019une large bande passante. La soci\u00e9t\u00e9 est pr\u00e9sente en Europe, en Asie et aux \u00c9tats-Unis. Fond\u00e9e en 1992, l\u2019entreprise compte plus de 5 000 collaborateurs dans 21 pays.<\/p>\n

Parmi ses clients, Colt compte 18 des 25 banques et diff\u00e9rents groupes financiers les plus importants du monde, ainsi que 19 des 25 plus importantes soci\u00e9t\u00e9s mondiales dans le secteur des m\u00e9dias et des t\u00e9l\u00e9communications (liste 2014 de Forbes 2000). Par ailleurs, Colt travaille avec plus de 50 places boursi\u00e8res et 13 banques centrales europ\u00e9ennes (BCE).<\/p>\n

Pour de plus amples informations, visitez notre site web\u00a0: https:\/\/legacy.colt.net\/fr\/<\/a><\/p>\n

Pour toute information compl\u00e9mentaire<\/strong> :<\/p>\n

Colt Technology Services<\/strong><\/em>
\nRobert BA
\nT\u00e9l : 01 70 99 58 02
\nE-mail : robert.ba@colt.net<\/a><\/p>\n

ComCorp<\/em><\/strong>
\nCaroline Pierron \/ Gauthier Bencheikh
\nT\u00e9l: 01 84 17 84 15 \/ 01 84 17 84 14
\nE-mail : cpierron@comcorp.fr<\/a> \/ gbencheikh@comcorp.fr<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Colt Technology Services closed out its Q3 2016 Relationship NPS (Net Promoter Score) at a record 35%, an 11 point improvement against Q2 2016.<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_ind":[1212],"colt_products":[],"colt_solutions":[],"class_list":["post-44324","post","type-post","status-publish","format-standard","hentry","colt_ind-business-fr"],"acf":[],"yoast_head":"\nColt se classe N\u00b01 en exp\u00e9rience client - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Colt Technology Services closed out its Q3 2016 Relationship NPS (Net Promoter Score) at a record 35%, an 11 point improvement against Q2 2016.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Colt se classe N\u00b01 en exp\u00e9rience client - 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