{"id":44293,"date":"2016-06-01T00:00:00","date_gmt":"2016-05-31T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/le-nearshoring-est-il-possible-sans-un-voip-performant\/"},"modified":"2016-06-01T00:00:00","modified_gmt":"2016-05-31T23:00:00","slug":"le-nearshoring-est-il-possible-sans-un-voip-performant","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/le-nearshoring-est-il-possible-sans-un-voip-performant\/","title":{"rendered":"Le nearshoring ou le offshoring"},"content":{"rendered":"<p><strong>Le nearshoring est-il possible sans un VoIP performant ?<\/strong><\/p>\n<p>On observe un v\u00e9ritable regain d\u2019int\u00e9r\u00eat des entreprises d\u2019Europe de l\u2019Ouest pour l&#8217;externalisation avec le recours de sous-traitants dans les pays de l&#8217;Europe Centrale et de l&#8217;Est. De leur c\u00f4t\u00e9, les entreprises japonaises renforcent leurs liens avec leurs sous-traitants chinois, ta\u00efwanais et cor\u00e9ens. Toutes ces entreprises d\u00e9couvrent ou red\u00e9couvrent les avantages du \u00ab<em> nearshoring <\/em>\u00bb, c\u2019est-\u00e0-dire de la sous-traitance de services dans des pays g\u00e9ographiquement proches. Certaines entreprises voient dans le \u00ab <em>nearshoring<\/em>\u00bb une solution \u00e9conomique par l&#8217;externalisation \u00e0 moindre co\u00fbt.<\/p>\n<p>En effet, le \u00ab <em>nearshoring<\/em> \u00bb apporte de nombreux avantages en termes d\u2019optimisation des co\u00fbts pour l\u2019entreprise, y compris pour les activit\u00e9s mettant le focus sur la relation client au c\u0153ur de la strat\u00e9gie avec notamment le service client, les centres d\u2019appels, les services de livraison, &#8230; L\u2019entreprise dispose \u00e9galement des services d\u2019une \u00e9quipe de professionnels qualifi\u00e9s ayant une proximit\u00e9 g\u00e9ographique et culturelle avec elle et qui travaille sur les m\u00eames cr\u00e9neaux horaires. N\u00e9anmoins, il est important de noter que son efficacit\u00e9 s\u2019appuie sur un r\u00e9seau VoIP performant entre l\u2019entreprise, ses sous-traitants et ses clients.<\/p>\n<p><strong>Maximiser la sous-traitance en optimisant les flux d\u2019information<\/strong><\/p>\n<p>Il s\u2019agit d\u2019optimiser les co\u00fbts de communication entre l\u2019entreprise et ses sous-traitants. Ces \u00e9changes peuvent \u00eatre plus simples et plus fluides. Une architecture t\u00e9l\u00e9phonique sur IP centralis\u00e9e, telle que le SIP Trunking, r\u00e9pond directement \u00e0 ce besoin. Elle apporte \u00e0 l\u2019entreprise un r\u00e9seau t\u00e9l\u00e9phonique flexible dans tous les pays proches o\u00f9 ses sous-traitants sont implant\u00e9s. Et cela sans faire appel \u00e0 de multiples op\u00e9rateurs locaux, ou \u00e0 un seul op\u00e9rateur qui doit lui-m\u00eame regrouper tous ces fournisseurs en une seule offre, alors surfactur\u00e9e.<\/p>\n<p>Si une entreprise s&#8217;appuie sur le \u00ab <em>nearshoring<\/em> \u00bb, ce n\u2019est pas pour que les gains obtenus en termes de proximit\u00e9 culturelle et linguistique soient annihil\u00e9s par des surco\u00fbts financiers et des lourdeurs administratives. Le SIP Trunking permet de pr\u00e9server ces gains gr\u00e2ce \u00e0 des \u00e9conomies d\u2019\u00e9chelle.<\/p>\n<p><strong>Am\u00e9liorer sa relation-client gr\u00e2ce au SIP Trunking<\/strong><\/p>\n<p>Le sous-traitant de l\u2019entreprise peut \u00eatre un centre d\u2019appel, un service de livraison, etc. Il peut \u00eatre directement sollicit\u00e9 par les clients finaux. Le temps d\u2019un appel, le sous-traitant peut ainsi incarner l\u2019image de l\u2019entreprise qu\u2019il sert et permettre au client final d\u2019\u00e9valuer la qualit\u00e9 de service.<\/p>\n<p>Le SIP Trunking fournit \u00e0 l\u2019ensemble de l\u2019\u00e9cosyst\u00e8me entreprise\/sous-traitants la fluidit\u00e9 et la fiabilit\u00e9 n\u00e9cessaire au traitement de l\u2019ensemble des interactions avec le client. Ce type d\u2019infrastructure int\u00e8gre l\u2019ensemble des probl\u00e9matiques d\u2019interop\u00e9rabilit\u00e9 et de s\u00e9curit\u00e9 auxquelles font face les r\u00e9seaux t\u00e9l\u00e9phoniques internationaux, en plus de s\u2019adapter \u00e0 chaque r\u00e9glementation en vigueur localement.<\/p>\n<p>Une infrastructure VoIP centralis\u00e9e garantit ainsi un contact fluide et ininterrompu entre le client final et les sous-traitants \u00e9trangers de l\u2019entreprise auxquels il peut s\u2019adresser, quelle que soit leur g\u00e9olocalisation. La qualit\u00e9 de ce contact est le pr\u00e9requis \u00e0 une exp\u00e9rience-client digne de ce nom, donc un \u00e9l\u00e9ment diff\u00e9renciant de l\u2019entreprise par rapport \u00e0 ses concurrents.<\/p>\n<p>Fluidifier et s\u00e9curiser ses \u00e9changes t\u00e9l\u00e9phoniques avec ses sous-traitants garantit les gains en termes d\u2019efficacit\u00e9 et les \u00e9conomies financi\u00e8res esp\u00e9r\u00e9es du nearshoring. Les r\u00e9seaux VoIP centralis\u00e9s sont une base technologique particuli\u00e8rement adapt\u00e9e \u00e0 cet objectif.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A resurgence of interest in Central &#038; Eastern Europe (CEE) by Western European businesses. With nearshoring you are offshoring close to home. Interest in CEE is stimulated not only by cost advantages relative to Western European economies<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1487],"colt_ind":[1212,1256],"colt_products":[1260,1492],"colt_solutions":[],"class_list":["post-44293","post","type-post","status-publish","format-standard","hentry","colt_type-blog-fr","colt_ind-business-fr","colt_ind-telecoms-fr","colt_products-colt-business-connect-fr","colt_products-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le nearshoring ou le offshoring - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"A resurgence of interest in Central &amp; Eastern Europe (CEE) by Western European businesses. 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