{"id":44273,"date":"2015-11-03T00:00:00","date_gmt":"2015-11-03T00:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/la-technologie-au-service-de-lagent-commercial\/"},"modified":"2015-11-03T00:00:00","modified_gmt":"2015-11-03T00:00:00","slug":"la-technologie-au-service-de-lagent-commercial","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/la-technologie-au-service-de-lagent-commercial\/","title":{"rendered":"T\u00e9moignage d&#8217;un agent Colt"},"content":{"rendered":"<p><strong>La technologie au service de l\u2019agent commercial<\/strong><\/p>\n<p><strong>Entretien r\u00e9alis\u00e9 par Andr\u00e9 Quicheron.*<\/strong><\/p>\n<p><em>Philippe Savignoni travaille comme agent commercial pour Colt Technology Services au service des entreprises en \u00cele-de-France. En quoi consiste son m\u00e9tier d\u2019agent commercial ? Quels sont ses liens avec Colt ? La technologie bouleverse les comportements des agents commerciaux et leur permet d\u2019\u00eatre plus efficaces. Retour d\u2019exp\u00e9rience&#8230;<\/em><\/p>\n<p><strong>En quoi consiste le m\u00e9tier d\u2019agent commercial ?<\/strong><\/p>\n<p>L\u2019essence de mon m\u00e9tier est d\u2019\u00eatre au service du client. Ma mission commerciale m\u2019am\u00e8ne \u00e0 constituer un portefeuille de clients, majoritairement des entreprises employant de 20 \u00e0 200 salari\u00e9s, auxquelles je propose les diff\u00e9rents services de la gamme Colt. Ensuite, ma responsabilit\u00e9 est de veiller aux besoins des entreprises de mon portefeuille commercial, qui pour ma part se concentre sur l\u2019\u00cele-de-France, afin d\u2019adapter les services Colt que chacune consomme.<\/p>\n<p><strong>Vous \u00eates un relais commercial de Colt, sans faire partie de l\u2019entreprise. Qu\u2019est ce que cela implique ?<\/strong><\/p>\n<p>Mon travail se concentre sur la relation commerciale avec le client sous tous ses aspects. Il s\u2019agit pour moi de capitaliser sur la relation de confiance que j\u2019entretiens avec Colt pour lui \u00eatre b\u00e9n\u00e9fique.<br \/>\nPour cela, je m\u2019appuie sur la performance et la notori\u00e9t\u00e9 des services Colt. Je propose \u00e0 mes clients ses services sous le nom m\u00eame de l\u2019entreprise et selon ses conditions g\u00e9n\u00e9rales. Le contrat-client et l\u2019ensemble des documents formels sont tous fournis par Colt et engagent ses services.<\/p>\n<p>Ensuite, \u00eatre un relais commercial de Colt signifie s\u2019appuyer sur son offre mais aussi sur ses \u00e9quipes avant-vente et apr\u00e8s-vente. Gr\u00e2ce \u00e0 ce support, ma gamme est aujourd\u2019hui suffisamment large pour que je puisse m\u2019adresser \u00e0 tous types de clients pour leur proposer une offre sur-mesure, qui s\u2019appuie aussi bien sur le r\u00e9seau propri\u00e9taire de fibre optique de Colt que sur un r\u00e9seau classique en cuivre mais \u00e0 haut d\u00e9bit (jusque 40Mbits\/s). La fibre conna\u00eet une tr\u00e8s forte demande : pouvoir la proposer est un v\u00e9ritable levier commercial.<\/p>\n<p>Les \u00e9quipes avant-vente de Colt sont un atout consid\u00e9rable lors de mes rencontres avec des clients et prospects. Elles sont l\u00e0 pour m\u2019aider \u00e0 adapter les offres aux besoins pr\u00e9cis des clients, parfois en m\u2019orientant sur des opportunit\u00e9s commerciales d\u00e9j\u00e0 initi\u00e9es. Apr\u00e8s la vente, Colt prend le relais et se charge de l\u2019installation et de la maintenance chez le client.<\/p>\n<p><strong>Quels outils Colt met-il \u00e0 votre disposition ?<\/strong><\/p>\n<p>Gr\u00e2ce \u00e0 Colt, je b\u00e9n\u00e9ficie de l\u2019ensemble des supports informationnel, administratif et logistique qui accompagnent sa gamme, ce qui simplifie consid\u00e9rablement mon activit\u00e9 commerciale.<\/p>\n<p>Cela va de la mise \u00e0 disposition de l\u2019ensemble des supports de communication, d\u2019information et des documents contractuels, qui permettent de commercialiser correctement ses services et d\u2019informer le client, jusqu\u2019\u00e0 l\u2019acc\u00e8s au SAV de Colt, afin de rassurer mes clients en cas de dysfonctionnement et de traiter leurs demandes.<\/p>\n<p>Colt met \u00e0 disposition de tous ses agents une application mobile, FeetOnStreet, qui me permet de retrouver toutes les ressources dont j\u2019ai besoin lorsque je suis en rendez-vous avec un prospect : g\u00e9olocalisation, \u00e9l\u00e9ments techniques, tarifs, etc. Par exemple, je peux indiquer sur le champ au client s\u2019il est \u00e9ligible \u00e0 la fibre optique, \u00e0 quel co\u00fbt, etc. Il m\u2019est possible de l\u2019informer en direct sur tout ce qu\u2019il a besoin de savoir.<\/p>\n<p>Enfin, au quotidien, je dispose d\u2019un lien direct avec un animateur de r\u00e9seau Colt. Au-del\u00e0 de sa fonction de support, il assure ma formation sur chacun des services Colt et m\u2019octroie la certification n\u00e9cessaire pour les commercialiser. Pour moi, cette collaboration avec Colt est une parfaite illustration de ce que doit \u00eatre une relation Win-Win.<br \/>\n<em>* Andr\u00e9 Quicheron travaille pour Colt Technology Services depuis 2000. Il a en charge le canal &#8220;agents&#8221; de l&#8217;entreprise au niveau europ\u00e9en. Andr\u00e9 dispose de plus de 17 ann\u00e9es d&#8217;exp\u00e9rience dans le secteur des t\u00e9l\u00e9communications et d&#8217;une solide expertise en marketing B2B pour les entreprises de petite et de taille interm\u00e9diaire en Europe.<\/em><\/p>\n<p><em>Catch up with Andr\u00e9\u2019s latest Marketing advice at<\/em> <a href=\"https:\/\/twitter.com\/andrequicheron\">https:\/\/twitter.com\/andrequicheron<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An interview of a Colt agent.<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1487],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-44273","post","type-post","status-publish","format-standard","hentry","colt_type-blog-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9moignage d&#039;un agent Colt - 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