{"id":44270,"date":"2015-10-22T00:00:00","date_gmt":"2015-10-21T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/"},"modified":"2015-10-22T00:00:00","modified_gmt":"2015-10-21T23:00:00","slug":"dsi-que-faites-vous-quand-les-choses-se-passent-mal","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/","title":{"rendered":"Que faites-vous lors d\u2019une crise ?"},"content":{"rendered":"

Si la question de la valeur apport\u00e9e par le DSI dans la vie de l\u2019entreprise reste intrins\u00e8quement complexe, les instants cl\u00e9s qui jalonnent la carri\u00e8re d\u2019un DSI sont encore plus difficiles \u00e0 cerner. Pour en d\u00e9voiler l\u2019importance, Colt a consult\u00e9 300 responsables des services informatiques d\u2019entreprises en France, en Allemagne et au Royaume-Uni. Cette \u00e9tude intitul\u00e9e \u00ab\u00a0Moments that Matter<\/em>\u00a0\u00bb apporte un premier \u00e9clairage pertinent. Saviez-vous que la carri\u00e8re d\u2019un DSI peut \u00eatre lanc\u00e9e ou s\u2019arr\u00eater en fonction de son approche de la gestion d\u2019une crise\u00a0?<\/p>\n

Pour la quasi-majorit\u00e9 des personnes interrog\u00e9es, leur capacit\u00e9 \u00e0 se surpasser lors d\u2019activit\u00e9s critiques s\u2019est r\u00e9v\u00e9l\u00e9e plus importante pour leur carri\u00e8re que leurs performances professionnelles au quotidien. L\u2019\u00e9tude montre que les catastrophes naturelles et les interruptions massives \u00e9taient identifi\u00e9es par les DSI comme les \u00e9v\u00e8nements externes les plus risqu\u00e9s pour eux, tout comme le management des changements d\u2019infrastructures qui s\u2019impose comme un sujet de pr\u00e9occupation majeur.<\/p>\n

O\u00f9 les DSI cherchent-ils assistance en cas de crise\u00a0?<\/em><\/p>\n

Il appara\u00eet que lors de la gestion de situations d\u00e9licates, les DSI s\u2019appuient en premier lieu sur l\u2019exp\u00e9rience personnelle et les comp\u00e9tences des \u00e9quipes informatiques en interne. Seule une minorit\u00e9 significative admet solliciter l\u2019exp\u00e9rience de leurs prestataires de services et s\u2019en remettre \u00e0 eux dans de telles conditions.<\/p>\n

Quel r\u00f4le diff\u00e9renciateur tient le prestataire de services dans ce genre de situation\u00a0?<\/em><\/p>\n

Quand on \u00e9voque avec les DSI leur relation avec leur prestataire de services, on soul\u00e8ve quelques contradictions. S\u2019ils admettent son importance, ils la consid\u00e8rent comme \u00e9tant des plus complexes et attendent davantage d\u2019int\u00e9grit\u00e9, d\u2019honn\u00eatet\u00e9 et de franchise de la part de leurs prestataires, m\u00eame en cas de d\u00e9faillance de leur part.<\/p>\n

Cependant, il semble qu\u2019un r\u00e9el changement soit en passe de s\u2019op\u00e9rer\u2026<\/em><\/p>\n

On constate notamment qu\u2019une large majorit\u00e9 des professionnels de l\u2019informatique fait confiance \u00e0 leur partenaire de services IT en termes d\u2019innovation (78 %). Confiance qui se refl\u00e8te dans le fait que les DSI estiment que la fiabilit\u00e9 des produits et services de leur prestataire importe plus que le prix (82 %) et que la nature de la relation-client est, pour eux, beaucoup plus un enjeu qu\u2019auparavant.<\/p>\n

Dans ce contexte, les DSI admettent que la confiance pour leur prestataire est un meilleur levier (76 %) pour g\u00e9rer les situations d\u00e9licates que les engagements contractualis\u00e9s par SLA (14 %).<\/p>\n

Tout comme l\u2019\u00e9tude Colt r\u00e9alis\u00e9e l\u2019an pass\u00e9 sur le d\u00e9ficit technologique des entreprises, les DSI reconnaissent que le d\u00e9partement informatique ne peut aujourd\u2019hui plus g\u00e9rer seul les crises, le soutien des prestataires externes est plus important que jamais.<\/p>\n

Cependant, un d\u00e9calage entre les anciennes et les nouvelles pratiques semble persister. Construire une relation fiable avec tout prestataire de services devient aujourd\u2019hui primordial et repr\u00e9sente un v\u00e9ritable d\u00e9fi parall\u00e8le.<\/p>\n","protected":false},"excerpt":{"rendered":"

First blog in French of the Colt Moments of Matter survey.<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1487],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-44270","post","type-post","status-publish","format-standard","hentry","colt_type-blog-fr"],"acf":[],"yoast_head":"\nQue faites-vous lors d\u2019une crise ? - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"First blog in French of the Colt Moments of Matter survey.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que faites-vous lors d\u2019une crise ? - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"First blog in French of the Colt Moments of Matter survey.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-10-21T23:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Brand-2021-Stock-12.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Make Do\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Make Do\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/\"},\"author\":{\"name\":\"Make Do\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/71cb803a99c6757c1c6940a6f0683e57\"},\"headline\":\"Que faites-vous lors d\u2019une crise ?\",\"datePublished\":\"2015-10-21T23:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/\"},\"wordCount\":518,\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/\",\"url\":\"https:\/\/legacy.colt.net\/fr\/resources\/dsi-que-faites-vous-quand-les-choses-se-passent-mal\/\",\"name\":\"Que faites-vous lors d\u2019une crise ? 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