{"id":44167,"date":"2016-07-03T00:00:00","date_gmt":"2016-07-02T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/patagonia-case-study\/"},"modified":"2024-04-10T17:08:45","modified_gmt":"2024-04-10T16:08:45","slug":"patagonia-case-study","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/patagonia-case-study\/","title":{"rendered":"Colt et UBC d\u00e9veloppent un r\u00e9seau t\u00e9l\u00e9coms europ\u00e9en de grande qualit\u00e9 pour Patagonia Europe"},"content":{"rendered":"
<\/div>\n

Fin 2013, Patagonia Europe d\u00e9cide de r\u00e9organiser sa structure en raccordant les sites existants et en ouvrant d\u2019autres sur les march\u00e9s cl\u00e9s pour la marque. Il faut alors penser la meilleure fa\u00e7on de connecter ces diff\u00e9rents sites et d\u2019assurer la plus haute qualit\u00e9 de service possible pour les transactions europ\u00e9ennes et transatlantiques.<\/p>\n

Porter un regard global sur les t\u00e9l\u00e9communications<\/strong>
\nLe centre d\u2019appels d\u2019Annecy est strat\u00e9gique, c\u2019est l\u00e0 que parviennent les appels des distributeurs, du service apr\u00e8s-vente et des commandes effectu\u00e9es sur Internet. Toutefois, il s\u2019agit d\u2019un PABX insuffisamment dimensionn\u00e9 pour soutenir cette croissance, et il n\u2019est pas extensible.<\/p>\n

Les quatre nouveaux sites europ\u00e9ens devront \u00eatre capables de recevoir des appels, transf\u00e9rer des donn\u00e9es pour \u00eatre op\u00e9rationnels. Outre la qualit\u00e9 des connexions, la vitesse de mise en \u0153uvre s\u2019av\u00e8re prioritaire pour servir les objectifs commerciaux. C\u2019est ainsi qu\u2019est exclue la possibilit\u00e9 de d\u00e9marcher des prestataires locaux dans chaque pays : non seulement le r\u00e9sultat serait h\u00e9t\u00e9rog\u00e8ne mais de surcro\u00eet le projet s\u2019enliserait dans les formalit\u00e9s administratives propres \u00e0 chaque zone.<\/p>\n

Patagonia, client Colt en pr\u00e9s\u00e9lection, rencontrait UBC (distributeur Colt et int\u00e9grateur) repr\u00e9sent\u00e9 par Patrick Berthe, dans un cadre de suivi d\u2019activit\u00e9. Yannick Cl\u00e9vy, architecte r\u00e9seau chez Patagonia, lui expliqua : \u00ab Id\u00e9alement, du point de vue des t\u00e9l\u00e9communications, il faudrait pouvoir planifier l\u2019impl\u00e9mentation europ\u00e9enne avec le plus petit nombre d\u2019interlocuteurs possible, aussi bien pour en faciliter la gestion que pour en acc\u00e9l\u00e9rer la mise en \u0153uvre.<\/em> \u00bb<\/p>\n

Plusieurs prestataires sont alors envisag\u00e9s mais la plupart d\u2019entre eux ne sont capables que de couvrir une partie des besoins de Patagonia Cloud, r\u00e9seau ou int\u00e9gration des \u00e9quipements. C\u2019est finalement la solution de Colt qui sera retenue. Outre sa couverture fonctionnelle, Colt est propri\u00e9taire de son r\u00e9seau paneurop\u00e9en et coutumier de projets qui allient de telles exigences sur la voix et les donn\u00e9es.<\/p>\n

D\u00e9finir le d\u00e9ploiement<\/strong>
\nLa t\u00e9l\u00e9phonie traditionnelle centralis\u00e9e \u00e0 Annecy est alors remplac\u00e9e par un IP PBX virtualis\u00e9, h\u00e9berg\u00e9 dans un data centre Colt certifi\u00e9 VMware \u00e0 Paris. L\u2019infrastructure vCloud Colt sur laquelle l\u2019IP PBX est virtualis\u00e9 est raccord\u00e9e nativement et de mani\u00e8re privative via un lien Colt Dedicated vCloud connexion de 100Mbps, permettant d\u2019int\u00e9grer ce site dans le VPN Patagonia, au m\u00eame titre qu\u2019un site europ\u00e9en.<\/p>\n

Un tel dispositif permet, d\u2019une part, d\u2019assurer les transferts de voix et de donn\u00e9es dans un site administr\u00e9 et s\u00e9curis\u00e9 par Colt, et d\u2019autre part de connecter plus facilement les diff\u00e9rents sites \u00e0 ouvrir dans les quatre autres pays. Les appels entrants de tous les pays transiteraient par l\u2019IP PBX parisien et seraient redistribu\u00e9s gr\u00e2ce aux trunks SIP de Colt.<\/p>\n

Les diff\u00e9rents sites europ\u00e9ens connect\u00e9s au data centre de Paris, pourront transf\u00e9rer les donn\u00e9es propres \u00e0 l\u2019ERP (progiciel de gestion int\u00e9gr\u00e9e) afin qu\u2019elles soient consolid\u00e9es \u00e0 Annecy. La totalit\u00e9 des donn\u00e9es europ\u00e9ennes peut alors \u00eatre achemin\u00e9e par une liaison directe \u00e0 la maison m\u00e8re de Patagonia aux \u00c9tats Unis.<\/p>\n

Choisir et ouvrir les sites <\/strong>
\nSur ces nouveaux march\u00e9s, plusieurs sites sont \u00e9valu\u00e9s, selon de multiples crit\u00e8res. Parmi ces crit\u00e8res, le d\u00e9bit de connexion et la facilit\u00e9 de raccordement figurent en bonne place. Yannick Cl\u00e9vy pr\u00e9cise : \u00ab Nous avons consult\u00e9 Colt pour qualifier et disqualifier les locaux que nous envisagions. Nous avions besoin d\u2019une pr\u00e9\u00e9tude technique sur la rapidit\u00e9 de mise en \u0153uvre, et le d\u00e9bit esp\u00e9r\u00e9 aux diff\u00e9rentes adresses envisag\u00e9es.<\/em> \u00bb Il ajoute ensuite : \u00ab Nous avons \u00e9galement sollicit\u00e9 UBC pour int\u00e9grer le syst\u00e8me de t\u00e9l\u00e9phonie sur vCloud et Colt pour les num\u00e9ros SDA de chaque pays. \u00bb<\/em><\/p>\n

Les quatre sites choisis furent s\u00e9lectionn\u00e9s, ouverts, raccord\u00e9s et op\u00e9rationnels en 6 mois. Deux mois plus tard R\u00e9my Sardin (administrateur r\u00e9seau) observe : \u00abLe taux de r\u00e9ponse du centre d\u2019appel B2C a \u00e9t\u00e9 maintenu pendant que s\u2019op\u00e9rait notre changement technologique et g\u00e9ographique du service, sans aucun impact n\u00e9gatif sur nos op\u00e9rations.<\/em> \u00bb<\/p>\n

Piloter la croissance<\/strong>
\nAu-del\u00e0 de la prouesse technique, Yannick Cl\u00e9vy voit \u00e9galement une prouesse administrative. Pour ouvrir quatre nouveaux pays, avec des standards et des r\u00e9glementations h\u00e9t\u00e9rog\u00e8nes, il n\u2019a eu besoin de se coordonner qu\u2019avec son seul interlocuteur UBC. Il r\u00e9sume sa posture ainsi : \u00ab La gestion r\u00e9seau de l\u2019Europe est grandement facilit\u00e9e, y compris au niveau administratif, \u00e0 titre d\u2019exemple, toute la facturation est centralis\u00e9e. Nous devons cela au fait d\u2019avoir travaill\u00e9 avec Colt et UBC au lieu d\u2019une multiplicit\u00e9 d\u2019acteurs locaux.<\/em> \u00bb Puis il se projette dans l\u2019avenir : \u00ab Si nous d\u00e9cidions d\u2019ouvrir un nouveau site national dans un avenir proche, le dispositif actuel que nous a fourni Colt permettrait de le faire d\u2019une fa\u00e7on aussi simple et fluide que les pr\u00e9c\u00e9dents<\/em>. \u00bb Enfin la souplesse que procure la solution VoIP de Colt lui fait dire : \u00ab Aujourd\u2019hui si un nouvel employ\u00e9 arrive sur n\u2019importe lequel de nos sites europ\u00e9ens, c\u2019est aussi simple que s\u2019il arrivait dans nos locaux !<\/em> \u00bb<\/p>\n

A propos de Patagonia <\/strong>
\nFond\u00e9e en 1973 par Yvon Chouinard, Patagonia est une entreprise de v\u00eatements outdoor bas\u00e9e \u00e0 Ventura, en Californie. Certifi\u00e9e B-Corporation, Patagonia a pour raison d\u2019\u00eatre de fabriquer les meilleurs produits en causant le moindre impact environnemental et d\u2019utiliser le monde des affaires pour inspirer et mettre en place des solutions \u00e0 la crise environnementale. R\u00e9put\u00e9e dans le monde entier pour la qualit\u00e9 de ses produits et son activisme environnemental, la marque a revers\u00e9 plus de 61 millions de dollars sous forme de subventions et de contributions en nature \u00e0 ce jour.<\/p>\n

Yannick Cl\u00e9vy, Architecte R\u00e9seau, Patagonia<\/h3>\n
Si nous d\u00e9cidions d\u2019ouvrir un nouveau site national dans un avenir proche, le dispositif actuel que nous a fourni Colt permettrait de le faire d\u2019une fa\u00e7on aussi simple et fluide que les pr\u00e9c\u00e9dents. <\/q><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Fin 2013, Patagonia Europe d\u00e9cide de r\u00e9organiser sa structure en raccordant les sites existants et en ouvrant d\u2019autres sur les march\u00e9s cl\u00e9s pour la marque. Il faut alors penser la meilleure fa\u00e7on de connecter ces diff\u00e9rents sites et d\u2019assurer la plus haute qualit\u00e9 de service possible pour les transactions europ\u00e9ennes et transatlantiques. Porter un regard…<\/p>\n","protected":false},"author":2,"featured_media":44168,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1175],"colt_ind":[1246],"colt_products":[1492],"colt_solutions":[],"class_list":["post-44167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-fr","colt_ind-retail-fr","colt_products-voice"],"acf":[],"yoast_head":"\nColt et UBC d\u00e9veloppent un r\u00e9seau t\u00e9l\u00e9coms europ\u00e9en de grande qualit\u00e9 pour Patagonia Europe - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Colt et UBC d\u00e9veloppent un r\u00e9seau t\u00e9l\u00e9coms europ\u00e9en de grande qualit\u00e9 pour Patagonia Europe Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Colt et UBC d\u00e9veloppent un r\u00e9seau t\u00e9l\u00e9coms europ\u00e9en de grande qualit\u00e9 pour Patagonia Europe - 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