{"id":43996,"date":"2015-07-03T00:00:00","date_gmt":"2015-07-02T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/louvre-hotels-group-case-study\/"},"modified":"2015-07-03T00:00:00","modified_gmt":"2015-07-02T23:00:00","slug":"louvre-hotels-group-case-study","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/louvre-hotels-group-case-study\/","title":{"rendered":"Louvre Hotels Group"},"content":{"rendered":"

<\/center><\/p>\n

Louvre Hotels Group : l\u2019innovation au c\u0153ur du service client.<\/h3>\n

Louvre Hotels Group, deuxi\u00e8me groupe h\u00f4telier europ\u00e9en avec 920 \u00e9tablissements, souhaitait disposer d\u2019un acc\u00e8s permanent et efficace aux syst\u00e8mes critiques de l\u2019entreprise, proposer aux clients des services innovants de r\u00e9servation et de retrait de leur cl\u00e9 ainsi que mettre \u00e0 leur disposition une connexion Wifi fiable. L\u2019objectif pour le groupe est clair : exploiter la d\u00e9mocratisation croissante des terminaux mobiles et permettre aux clients en cinq clics seulement d\u2019utiliser une application g\u00e9olocalis\u00e9e pour r\u00e9server une chambre dans l\u2019h\u00f4tel le plus proche.<\/p>\n

Gr\u00e2ce aux services r\u00e9seaux, voix et communications unifies Colt, Louvre Hotels Group a \u00e9t\u00e9 en mesure de centraliser son syst\u00e8me PMS critique (property management system) et de mettre au point des applications innovantes pour ses clients, tout en r\u00e9duisant les co\u00fbts IT et r\u00e9seau.<\/p>\n

Thierry Guiraudios, DSI, Louvre Hotels Group, t\u00e9moigne:<\/h3>\n

Sans acc\u00e8s au syst\u00e8me PMS, c\u2019est toute l\u2019activit\u00e9 de nos h\u00f4tels qui se retrouve au point mort, y compris en termes de chiffre d\u2019affaires. C\u2019est pourquoi la connectivit\u00e9 fiable et rapide du service Colt est indispensable \u00e0 notre m\u00e9tier. Colt s\u2019est r\u00e9v\u00e9l\u00e9 \u00eatre un v\u00e9ritable partenaire au fil des ans, en veillant \u00e0 toujours adapter ses services au rythme de la croissance de notre activit\u00e9.<\/q><\/blockquote><\/p>\n

 <\/p>\n

<\/center><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Louvre Hotels Group : l\u2019innovation au c\u0153ur du service client. Louvre Hotels Group, deuxi\u00e8me groupe h\u00f4telier europ\u00e9en avec 920 \u00e9tablissements, souhaitait disposer d\u2019un acc\u00e8s permanent et efficace aux syst\u00e8mes critiques de l\u2019entreprise, proposer aux clients des services innovants de r\u00e9servation et de retrait de leur cl\u00e9 ainsi que mettre \u00e0 leur disposition une connexion Wifi…<\/p>\n","protected":false},"author":2,"featured_media":41409,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1175],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-43996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-fr"],"acf":[],"yoast_head":"\nLouvre Hotels Group - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Louvre Hotels Group Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Louvre Hotels Group - 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