{"id":43954,"date":"2012-01-19T00:00:00","date_gmt":"2012-01-19T00:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/shurgard-augmente-son-chiffre-daffaires-annuel-de-5-millions-deuros-grace-a-colt\/"},"modified":"2012-01-19T00:00:00","modified_gmt":"2012-01-19T00:00:00","slug":"shurgard-augmente-son-chiffre-daffaires-annuel-de-5-millions-deuros-grace-a-colt","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/shurgard-augmente-son-chiffre-daffaires-annuel-de-5-millions-deuros-grace-a-colt\/","title":{"rendered":"Shurgard augmente son chiffre d’affaires annuel de 5 millions d\u2019euros gr\u00e2ce \u00e0 Colt"},"content":{"rendered":"
Colt, la plateforme d’\u00e9changes d’informations pour les entreprises en Europe, annonce que Shurgard, leader du march\u00e9 du self-stockage, a d\u00e9ploy\u00e9 la solution de communications unifi\u00e9es Colt au sein de 200 sites \u00e0 travers l’Europe. Cette solution permet aujourd\u2019hui \u00e0 Shurgard de r\u00e9pondre \u00e0 50% d’appels entrants suppl\u00e9mentaires et d’offrir ainsi un service client plus satisfaisant. Le d\u00e9ploiement de cette solution, finalis\u00e9 en septembre 2010, a entra\u00een\u00e9 une multiplication des contrats sign\u00e9s, ainsi qu’une augmentation de 5 millions d’euros du chiffre d’affaires annuel, pour un retour sur investissement atteint en moins d’un an.<\/p>\n

Shurgard b\u00e9n\u00e9ficiait d’un taux de conversion des ventes tr\u00e8s satisfaisant, issu des demandes d’informations par t\u00e9l\u00e9phone : un tiers des appels re\u00e7us d\u00e9bouchaient sur la signature d’un contrat d’une valeur moyenne de 1 500 \u20ac. Cependant, 40% des appels entrants restaient encore sans r\u00e9ponse, en raison d’un routage impossible pendant les p\u00e9riodes de pointe. Shurgard a souhait\u00e9 le d\u00e9ploiement d’un mod\u00e8le de traitement centralis\u00e9 des appels lui permettant ainsi de r\u00e9aliser un chiffre d’affaires plus important \u00e0 travers l’Europe. Gr\u00e2ce \u00e0 l’installation d’un centre de contacts centralis\u00e9 et au d\u00e9ploiement de la solution de communications unifi\u00e9es de Colt, Shurgard est dor\u00e9navant en mesure de r\u00e9pondre \u00e0 50% d’appels entrants suppl\u00e9mentaires et de r\u00e9duire de 30% ses co\u00fbts li\u00e9s aux appels sortants.<\/p>\n

\u00ab Gr\u00e2ce \u00e0 la solution de communications unifi\u00e9es de Colt, nous signons davantage de contrats et am\u00e9liorons les niveaux de service client en traitant au moins 90% des appels entrants, soit 50% de plus qu’auparavant. Notre chiffre d’affaires annuel a quant \u00e0 lui augment\u00e9 de 5 millions d’euros \u00bb, explique David Coupez, DSI de Shurgard Europe. \u00ab En outre, nous pouvons \u00e0 pr\u00e9sent g\u00e9n\u00e9rer facilement et efficacement des rapports quotidiens, hebdomadaires et mensuels et les utiliser pour am\u00e9liorer nos services et nos revenus. Ce nouveau syst\u00e8me a jou\u00e9 un r\u00f4le crucial dans l’optimisation des performances de notre entreprise en Europe. \u00bb<\/p>\n

L’entreprise \u00e9tait d\u00e9j\u00e0 \u00e9quip\u00e9e d’un r\u00e9seau MPLS manag\u00e9 par Colt auquel l’ensemble de ses sites \u00e9taient connect\u00e9s via des liaisons DSL. D\u00e9sormais, ce r\u00e9seau g\u00e8re \u00e9galement le trafic Voix sur IP de Shurgard, ce qui lui a permis de consolider ses besoins en termes de voix et de donn\u00e9es avec Colt comme prestataire exclusif de services manag\u00e9s, et de b\u00e9n\u00e9ficier de la simplicit\u00e9 d’un seul engagement de qualit\u00e9 de service (SLA) couvrant l’ensemble de la solution.<\/p>\n

Totalement \u00e9volutif et donc capable de prendre en charge la croissance future de l’entreprise, le syst\u00e8me int\u00e9gr\u00e9 \u00e0 la plateforme de reporting de Shurgard procure une visibilit\u00e9 compl\u00e8te des ventes par t\u00e9l\u00e9phone. Le syst\u00e8me offre \u00e9galement des performances en termes d’assistance, y compris le taux de r\u00e9ponse aux appels et le suivi des opportunit\u00e9s commerciales. Ces donn\u00e9es constituent d\u00e9sormais les indicateurs cl\u00e9s du tableau de bord op\u00e9rationnel de Shurgard.<\/p>\n

\u00ab Colt a tout d\u2019abord cherch\u00e9 \u00e0 comprendre les v\u00e9ritables besoins de Shurgard pour d\u00e9terminer une solution simple. Cette solution devait permettre \u00e0 Shurgard d\u2019optimiser et rentabiliser rapidement son service client et ses canaux de vente gr\u00e2ce aux avantages des communications unifi\u00e9es \u00bb, pr\u00e9cise Nils Garbisch, sp\u00e9cialiste Colt des solutions UCC. \u00ab La flexibilit\u00e9 int\u00e9gr\u00e9e de la plateforme d’\u00e9changes d’informations de Colt en Europe permet \u00e0 Shurgard de contr\u00f4ler totalement le routage des appels dans tous les pays europ\u00e9ens, et de b\u00e9n\u00e9ficier d’une visibilit\u00e9 compl\u00e8te des revenus g\u00e9n\u00e9r\u00e9s par ce canal de vente majeur. \u00bb<\/p>\n

A propos de Colt<\/h3>\n

Colt est la plateforme d\u2019\u00e9changes d\u2019informations pour les entreprises en Europe, permettant \u00e0 ses clients de partager, traiter et stocker leurs informations d\u2019entreprise vitales. Colt est un acteur majeur des solutions r\u00e9seaux et IT manag\u00e9es int\u00e9gr\u00e9es \u00e0 destination des grands comptes, petites et moyennes entreprises et op\u00e9rateurs et fournisseurs de services. Colt est pr\u00e9sent dans 19 pays, la soci\u00e9t\u00e9 a d\u00e9ploy\u00e9 et g\u00e8re un r\u00e9seau de 35 000 km incluant des boucles locales dans 39 grandes villes d\u2019Europe, 18 000 b\u00e2timents connect\u00e9s en fibre optique et 21 data centres Colt. L’activit\u00e9 DCS (Data Centre Services) de Colt, lanc\u00e9e en 2010, con\u00e7oit des data centres modulaires \u00e0 haute efficiente \u00e9nerg\u00e9tique et rapides \u00e0 d\u00e9ployer. <\/p>\n

Colt est cot\u00e9 \u00e0 la bourse de Londres. Les informations relatives \u00e0 Colt et \u00e0 ses services sont disponibles sur legacy.colt.net<\/a>.<\/p>\n

* Plus efficace\/plus rapide\/plus loin
** La plateforme d\u2019\u00e9changes d\u2019informations pour les entreprises en Europe<\/p>\n

CONTACTS PRESSE :<\/h3>\n

Weber Shandwick France<\/h4>\n

Eric Chauvelot et Floriane Geroudet
T\u00e9l : +33 1 47 59 56 57 \/ 56 46
E-mails : echauvelot@webershandwick.com<\/a>
fgeroudet@webershandwick.com<\/a><\/p>\n

Colt<\/h4>\n

Cl\u00e9mence Nizard
T\u00e9l. : +33 1 70 99 56 21 \/ 06 63 08 53 13
E-mail : clemence.nizard@colt.net<\/a><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Colt, la plateforme d’\u00e9changes d’informations pour les entreprises en Europe, annonce que Shurgard, leader du march\u00e9 du self-stockage, a d\u00e9ploy\u00e9 la solution de communications unifi\u00e9es Colt au sein de 200 sites \u00e0 travers l’Europe. Cette solution permet aujourd\u2019hui \u00e0 Shurgard de r\u00e9pondre \u00e0 50% d’appels entrants suppl\u00e9mentaires et d’offrir ainsi un service client plus satisfaisant.<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1671],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-43954","post","type-post","status-publish","format-standard","hentry","colt_type-news-fr"],"acf":[],"yoast_head":"\nShurgard augmente son chiffre d'affaires annuel de 5 millions d\u2019euros gr\u00e2ce \u00e0 Colt - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Shurgard augmente son chiffre d'affaires annuel de 5 millions d\u2019euros gr\u00e2ce \u00e0 Colt Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shurgard augmente son chiffre d'affaires annuel de 5 millions d\u2019euros gr\u00e2ce \u00e0 Colt - 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