{"id":120159,"date":"2023-04-20T10:07:18","date_gmt":"2023-04-20T09:07:18","guid":{"rendered":"https:\/\/www.colt.net\/?p=120159"},"modified":"2024-04-10T16:10:04","modified_gmt":"2024-04-10T15:10:04","slug":"tailor-made-communication","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/fr\/resources\/tailor-made-communication\/","title":{"rendered":"Communications sur mesure"},"content":{"rendered":"<p>\u00c0 l\u2019image d\u2019un v\u00eatement confectionn\u00e9 sur mesure, ESPRIT souhaitait se doter d\u2019une solution de communications con\u00e7ue pour r\u00e9pondre \u00e0 ses exigences\u2009: un syst\u00e8me intelligent capable de simplifier les \u00e9changes avec les consommateurs en s\u2019appuyant sur un mode de collaboration moderne \u2014 tant en interne qu\u2019avec l\u2019ext\u00e9rieur \u2014, \u00e0 savoir Microsoft Teams.<\/p>\n<p>La soci\u00e9t\u00e9 ESPRIT a \u00e9t\u00e9 fond\u00e9e en Californie par Doug Tompkins et Susie Buell en 1968. Inspir\u00e9e par l\u2019esprit r\u00e9volutionnaire des ann\u00e9es 60, la marque a \u00e9labor\u00e9 une philosophie claire\u2009: valoriser les personnes authentiques et le sens de la communaut\u00e9, en accord avec la promesse qui anime l\u2019enseigne depuis ses d\u00e9buts\u2009: \u00ab\u2009<em>Feel good, look good<\/em>\u2009\u00bb. Aujourd\u2019hui, l\u2019enseigne est implant\u00e9e dans 40 pays du monde entier et dispose de bureaux dans de nombreuses r\u00e9gions. Depuis 1993, la soci\u00e9t\u00e9 est cot\u00e9e \u00e0 la bourse de Hong Kong o\u00f9 se trouve son si\u00e8ge social.<\/p>\n<p>\u00c0 l\u2019issue d\u2019une \u00e9tude de march\u00e9 approfondie, Colt a \u00e9t\u00e9 sollicit\u00e9 pour soumettre une offre en tant que fournisseur de technologies potentiel. Nous avons relev\u00e9 le d\u00e9fi et, dans les six pays concern\u00e9s, avons ajout\u00e9 le service <a href=\"https:\/\/legacy.colt.net\/fr\/product\/sip-trunking\/\">SIP Trunking<\/a> centralis\u00e9 \u00e0 une solution Voix taill\u00e9e sur mesure.<\/p>\n<p>La disponibilit\u00e9 internationale de son service de communications intelligentes (CIC) a permis \u00e0 Colt de se d\u00e9marquer de ses concurrents et de remporter le contrat. Ces services regroupent chez un partenaire unique, les contrats conclus avec diff\u00e9rents op\u00e9rateurs de t\u00e9l\u00e9phonie nationaux. Cela simplifie les processus de rapprochement et de facturation tout en permettant au client de r\u00e9aliser des \u00e9conomies d\u2019\u00e9chelle. La solution de centre de contact comprend 75 agents et plusieurs postes d\u2019op\u00e9rateurs pour transf\u00e9rer les appels t\u00e9l\u00e9phoniques rapidement et en toute transparence. Le statut de chaque employ\u00e9 peut \u00eatre consult\u00e9 \u00e0 partir d\u2019une interface intuitive, ce qui permet \u00e0 la Soci\u00e9t\u00e9 de r\u00e9duire les temps d\u2019attente inutiles et d\u2019augmenter le niveau de satisfaction de ses clients.<\/p>\n<p>Gr\u00e2ce \u00e0 l\u2019int\u00e9gration de Microsoft Teams au service Cloud SBC de Colt , les employ\u00e9s d\u2019ESPRIT b\u00e9n\u00e9ficient d\u2019un environnement de travail hybride r\u00e9solument moderne. La coordination \u00e0 l\u2019int\u00e9rieur et entre les diff\u00e9rents services s\u2019effectue de mani\u00e8re fluide et rapide dans le contexte du t\u00e9l\u00e9travail. La plateforme bas\u00e9e sur le cloud permet de connecter Microsoft Teams au r\u00e9seau t\u00e9l\u00e9phonique commut\u00e9, cr\u00e9ant ainsi une structure Voix homog\u00e8ne qui garantit l\u2019acc\u00e8s aux contacts internes et externes \u00e0 l\u2019aide d\u2019une seule et unique solution. En optant pour la solution de communications de Colt, ESPRIT b\u00e9n\u00e9ficie par ailleurs d\u2019un engagement de niveau de service (SLA) de bout en bout pour la totalit\u00e9 des prestations. Par ailleurs, Colt propose un service d\u2019assistance international accessible en plusieurs langues. Le traitement des tickets est centralis\u00e9 et g\u00e9r\u00e9 dans les plus brefs d\u00e9lais, garantie d\u2019une qualit\u00e9 de service optimale \u00e0 tout moment.<\/p>\n<p>Marcus Lapp, directeur de l\u2019exploitation de l\u2019infrastructure informatique d\u2019ESPRIT Europe GmbH, explique\u2009:<\/p>\n<p><em><span style=\"color: #50009b;\"><strong>\u201c\u2009Colt a tenu compte en permanence de nos exigences et, gr\u00e2ce \u00e0 son large portefeuille de solutions, a ajout\u00e9 des services qui forment davantage qu\u2019une infrastructure de t\u00e9l\u00e9phonie techniquement coh\u00e9rente. Gr\u00e2ce \u00e0 la solution de centre de contact enti\u00e8rement int\u00e9gr\u00e9e \u00e0 Microsoft Teams, nous b\u00e9n\u00e9ficions en outre d\u2019une plateforme de communications centralis\u00e9e qui couvre la quasi-totalit\u00e9 de nos sites europ\u00e9ens et que nous esp\u00e9rons \u00e9tendre \u00e0 court terme \u00e0 l\u2019ensemble de nos sites.\u201d<\/strong><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0 l\u2019image d\u2019un v\u00eatement confectionn\u00e9 sur mesure, ESPRIT souhaitait se doter d\u2019une solution de communications con\u00e7ue pour r\u00e9pondre \u00e0 ses exigences\u2009: un syst\u00e8me intelligent capable de simplifier les \u00e9changes avec les consommateurs en s\u2019appuyant sur un mode de collaboration moderne \u2014 tant en interne qu\u2019avec l\u2019ext\u00e9rieur \u2014, \u00e0 savoir Microsoft Teams. La soci\u00e9t\u00e9 ESPRIT a&#8230;<\/p>\n","protected":false},"author":47,"featured_media":119529,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1175],"colt_ind":[1246],"colt_products":[1492],"colt_solutions":[1784],"class_list":["post-120159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-case-studies-fr","colt_ind-retail-fr","colt_partner-microsoft","colt_products-voice","colt_solutions-communications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Communications sur mesure - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Communications sur mesure Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta 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