{"id":34968,"date":"2018-11-12T16:18:15","date_gmt":"2018-11-12T16:18:15","guid":{"rendered":"https:\/\/www.colt.net\/in-vas-and-contact-centre\/"},"modified":"2019-04-04T04:34:11","modified_gmt":"2019-04-04T03:34:11","slug":"in-vas-and-contact-centres","status":"publish","type":"page","link":"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/","title":{"rendered":"Contact Centre Services"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/K7dFE3HEeh0\" width=\"844\" height=\"475\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p class=\"intro\">Le service client est essentiel pour toute entreprise, or le niveau de satisfaction chute lorsqu\u2019un client subit de trop longs temps d\u2019attente t\u00e9l\u00e9phonique.<\/p>\n<p>La dispersion des sites et la v\u00e9tust\u00e9 des syst\u00e8mes PBX sont bien souvent \u00e0 l\u2019origine de retards. Il existe cependant un moyen simple d\u2019optimiser la gestion de votre \u00e9quipement en fonction des besoins de votre \u00e9quipe. Avec les services Colt de serveur vocal interactif (SVI) et de centre d\u2019appels virtuel, vous pouvez vous disposer rapidement d\u2019un centre de contacts de pointe \u00e0 un tarif abordable.<\/p>\n<h3>Support<\/h3>\n<p>D\u00e9multipliez instantan\u00e9ment les comp\u00e9tences de votre \u00e9quipe. Nos services SVI et de centre de contacts virtuel sont appuy\u00e9s par des experts du secteur qui vous accompagnent d\u00e8s l\u2019installation et au-del\u00e0.\u00a0Vous ne pouvez risquer de m\u00e9contenter vos clients mais sans pour autant laisser monter en fl\u00e8che les co\u00fbts du service. Nos experts cr\u00e9ent pour vous un centre de contacts qui r\u00e9duit au minimum les risques et les co\u00fbts pour l\u2019entreprise.<\/p>\n<h3>Evolutivit\u00e9<\/h3>\n<p>Nous ne vous facturons jamais une capacit\u00e9 inutilis\u00e9e. Vous payez simplement en fonction de votre consommation gr\u00e2ce \u00e0 nos offres flexibles et \u00e0 nos factures mensuelles. Vous pouvez facilement ajouter de la capacit\u00e9 en cas de pic d\u2019activit\u00e9 ou d\u2019urgence.<\/p>\n<p>Alors que les entreprises ont de plus en plus besoin de mobilit\u00e9, nos services SVI sont con\u00e7us pour un acc\u00e8s \u00e9volu\u00e9 via le web et les mobiles.<\/p>\n<h3>Visibilit\u00e9<\/h3>\n<p>Des rapports SVI vous fournissent des statistiques interactives sur les appels, en temps r\u00e9el et consolid\u00e9es, pour chaque interaction avec le centre d\u2019appels.<\/p>\n<h3>Flexibilit\u00e9<\/h3>\n<p>Gagnez en efficacit\u00e9 dans la gestion des ressources de votre support client en mettant les appels en file d\u2019attente sur le r\u00e9seau, puis en les attribuant de fa\u00e7on dynamique \u00e0 diff\u00e9rents sites ou t\u00e9l\u00e9conseillers en fonction de leur capacit\u00e9 ou de leurs comp\u00e9tences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff\ufeff\ufeff\ufeff Le service client est essentiel pour toute entreprise, or le niveau de satisfaction chute lorsqu\u2019un client subit de trop longs temps d\u2019attente t\u00e9l\u00e9phonique. La dispersion des sites et la v\u00e9tust\u00e9 des syst\u00e8mes PBX sont bien souvent \u00e0 l\u2019origine de retards. Il existe cependant un moyen simple d\u2019optimiser la gestion de votre \u00e9quipement en fonction&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"parent":35895,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_products":[1492],"class_list":["post-34968","page","type-page","status-publish","hentry","colt_products-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Centre Services - Colt Technology Services - FR<\/title>\n<meta name=\"description\" content=\"Le service client est essentiel pour toute entreprise, or le niveau de satisfaction chute lorsqu\u2019un client subit de trop longs temps d\u2019attente t\u00e9l\u00e9phonique.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Centre Services - Colt Technology Services - FR\" \/>\n<meta property=\"og:description\" content=\"Le service client est essentiel pour toute entreprise, or le niveau de satisfaction chute lorsqu\u2019un client subit de trop longs temps d\u2019attente t\u00e9l\u00e9phonique.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:modified_time\" content=\"2019-04-04T03:34:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Brand-2021-Stock-12.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/\",\"url\":\"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/\",\"name\":\"Contact Centre Services - Colt Technology Services - FR\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/#website\"},\"datePublished\":\"2018-11-12T16:18:15+00:00\",\"dateModified\":\"2019-04-04T03:34:11+00:00\",\"description\":\"Le service client est essentiel pour toute entreprise, or le niveau de satisfaction chute lorsqu\u2019un client subit de trop longs temps d\u2019attente t\u00e9l\u00e9phonique.\",\"breadcrumb\":{\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/in-vas-and-contact-centres\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legacy.colt.net\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Produits &#038; 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