{"id":104569,"date":"2021-12-06T11:09:12","date_gmt":"2021-12-06T11:09:12","guid":{"rendered":"https:\/\/www.colt.net\/?page_id=104569"},"modified":"2024-04-04T14:24:20","modified_gmt":"2024-04-04T13:24:20","slug":"centre-de-contact-en-tant-que-service-ccaas-colt","status":"publish","type":"page","link":"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/","title":{"rendered":"Centre de contact en tant que service (CCaaS) Colt"},"content":{"rendered":"\r\n<h1>Centre de contact en tant que service (CCaaS) Colt<\/h1>\r\n<h2>Une solution omnicanale facile \u00e0 d\u00e9ployer, pour des relations solides avec vos clients et un travail \u00e0 distance simplifi\u00e9 pour vos agents.<\/h2>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"Colt-atos-nice-incontact-logos copy\" src=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/07\/Colt-atos-nice-incontact-logos-copy.png\" alt=\"Colt-atos-nice-incontact-logos copy\" width=\"1893\" height=\"471\" \/><\/p>\r\n<nav class=\"breadcrumb\"><span><span><a href=\"https:\/\/legacy.colt.net\/fr\/\">Home<\/a><\/span><\/span><\/nav>\r\n<h2>Pr\u00e9sentation<\/h2>\r\n<p>Un centre de contact est le point central o\u00f9 sont g\u00e9r\u00e9es toutes les interactions avec les clients, permettant ainsi de leur proposer une assistance efficace et efficiente. Le Centre de contact en tant que service (CCaaS) est une solution cloud qui permet aux entreprises de profiter d&#8217;un centre de contact virtuel gr\u00e2ce au cloud.<\/p>\r\n<p>Il optimise l&#8217;exp\u00e9rience client : les op\u00e9rateurs peuvent r\u00e9pondre de n&#8217;importe quel endroit, ce qui permet d&#8217;\u00e9tablir une v\u00e9ritable relation avec des clients qui exigent une exp\u00e9rience personnalis\u00e9e.<\/p>\r\n<p>Voici certains des d\u00e9fis les plus courants que rencontrent les entreprises dans la gestion de leurs centres de contact :<\/p>\r\n<ul>\r\n<li>Perte de clients en raison d&#8217;une mauvaise exp\u00e9rience client<\/li>\r\n<li>Les agents ne peuvent travailler efficacement et sont donc improductifs<\/li>\r\n<li>L&#8217;architecture est complexe, sans int\u00e9gration entre les syst\u00e8mes, et entra\u00eene des probl\u00e8mes d&#8217;efficacit\u00e9<\/li>\r\n<\/ul>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"Connecting your enterprise network\" src=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Connecting-your-enterprise-network.png\" alt=\"Connecting your enterprise network\" width=\"1000\" height=\"1125\" \/><\/p>\r\n<h2>Colt sait \u00e0 quel point les centres de contact peuvent \u00eatre importants<\/h2>\r\n<p>Nous comprenons ces d\u00e9fis. C&#8217;est pourquoi nous avons choisi, pour cr\u00e9er notre solution de centre de contact cloud, d&#8217;<strong>associer notre connectivit\u00e9 de pointe aux solutions propos\u00e9es par des acteurs majeurs dans le secteur des services CCaaS et de la transformation num\u00e9rique<\/strong>.<\/p>\r\n<p>En collaboration avec <strong>Atos et Nice CXone<\/strong>, nous proposons une solution omnicanale facile \u00e0 d\u00e9ployer qui vous offre tous les les outils, informations et donn\u00e9es n\u00e9cessaires pour vous \u00e9pauler dans votre strat\u00e9gie d&#8217;exp\u00e9rience client et dans l&#8217;optimisation de vos r\u00e9sultats, avec des salari\u00e9s productifs travaillant enti\u00e8rement \u00e0 distance.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"updated partner picture\" src=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/09\/updated-partner-picture.png\" alt=\"updated partner picture\" width=\"1151\" height=\"800\" \/><\/p>\r\n<h2>Une migration fluide<\/h2>\r\n<p>Passer \u00e0 Colt CCaaS est un processus tr\u00e8s simple. Nous disposons de toute l&#8217;exp\u00e9rience n\u00e9cessaire pour assurer une migration parfaitement fluide de votre centre d&#8217;appel, quelle que soit votre solution existante. Nous vous proposons donc un processus en 4 \u00e9tapes :<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"get started with ccaas v2\" src=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/03\/get-started-with-ccaas-v2.png\" alt=\"get started with ccaas v2\" width=\"2481\" height=\"1252\" \/><\/p>\r\n<p>Et voil\u00e0\u00a0! Vous serez op\u00e9rationnels\u00a0! \u00c0 partir de l\u00e0, votre CCaaaS Colt vous permettra de b\u00e2tir des relations approfondies avec vos clients et de proposer \u00e0 vos agents, o\u00f9 qu&#8217;ils se trouvent, tous les outils n\u00e9cessaires \u00e0 un travail efficace.<\/p>\r\n<p><a role=\"button\" href=\"#getstarted\" target=\"_self\" rel=\"noopener\"> Get started now <\/a><\/p>\r\n<h2>Cas d&#8217;utilisation<\/h2>\r\n<p>Que les agents de votre centre de contact soient peu nombreux ou qu&#8217;ils se comptent en milliers, que ses besoins soient basiques ou complexes, Colt a le forfait qu&#8217;il vous faut. Vous pouvez personnaliser votre offre et optimiser sa valeur pour votre entreprise.<\/p>\r\n<p>Voici quelques exemples de ce que nous pouvons vous apporter\u00a0:<\/p>\r\n<p><a id=\"fl-accordion--label-0\" tabindex=\"0\" href=\"#\" aria-controls=\"fl-accordion--panel-0\">L&#8217;entreprise \u00ab\u00a0tout-en-un\u00a0\u00bb<\/a> <a id=\"fl-accordion--icon-0\" tabindex=\"0\" href=\"#\" aria-controls=\"fl-accordion--panel-0\"><i>Expand<\/i><\/a><\/p>\r\n<p>Pour les entreprises disposant d&#8217;un petit nombre d&#8217;agents, de ressources limit\u00e9es, et qui doivent tout faire pour leurs clients.<\/p>\r\n<p>Colt peut doter votre petit groupe d&#8217;agents d&#8217;une suite compl\u00e8te de capacit\u00e9s avanc\u00e9es, int\u00e9gr\u00e9es \u00e0 votre CRM, dans un forfait simple et facile \u00e0 d\u00e9ployer. Bien que peu nombreux, vos agents disposeront de capacit\u00e9s avanc\u00e9es qui leur permettront d&#8217;en faire toujours plus et de devenir de v\u00e9ritables \u00ab\u00a0superstars\u00a0\u00bb.<\/p>\r\n<p><a id=\"fl-accordion--label-1\" tabindex=\"0\" href=\"#\" aria-controls=\"fl-accordion--panel-1\">L&#8217;entreprise \u00ab\u00a0multit\u00e2che\u00a0\u00bb<\/a> <a id=\"fl-accordion--icon-1\" tabindex=\"0\" href=\"#\" aria-controls=\"fl-accordion--panel-1\"><i>Expand<\/i><\/a><\/p>\r\n<p>Pour les entreprises qui ont des centaines d&#8217;agents, dont les besoins sont standard (gestion des appels entrants et sortants, par exemple), mais qui peinent \u00e0 trouver des solutions rentables en raison de leur effectif important.<\/p>\r\n<p>Colt CCaaS r\u00e9duit vos co\u00fbts d&#8217;installation et d&#8217;exploitation, et garantit que l&#8217;ensemble de vos agents disposent de tous les outils n\u00e9cessaires \u00e0 leur productivit\u00e9.<\/p>\r\n<h2>Personnalisez la solution selon vos besoins<\/h2>\r\n<p>Choisissez l&#8217;un des <strong>7\u00a0forfaits<\/strong> pour commencer, puis ajoutez des<strong> options et des int\u00e9grations suppl\u00e9mentaires<\/strong> pour optimiser la valeur de la solution pour votre entreprise.<\/p>\r\n<nav>\r\n<ul>\r\n<li data-index=\"0\">\r\n<h4><a>Licences configur\u00e9es <\/a><\/h4>\r\n<\/li>\r\n<li data-index=\"1\">\r\n<h4><a>Licences simultan\u00e9es <\/a><\/h4>\r\n<\/li>\r\n<\/ul>\r\n<\/nav>\r\n<h4>Licences configur\u00e9es<\/h4>\r\n<div class=\"fl-builder-content fl-builder-content-106853 fl-builder-global-templates-locked\" data-post-id=\"106853\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-61add88706ed6 fl-row-default-height fl-row-align-center\" data-node=\"61add88706ed6\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-61add88706ed7\" data-node=\"61add88706ed7\">\n\t\t\t<div class=\"fl-col fl-node-61add88706ed8 fl-col-bg-color\" data-node=\"61add88706ed8\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-rich-text fl-node-61add88706ed9\" data-node=\"61add88706ed9\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 20px;\"><span style=\"color: #00d7bd;\"><strong>Les licences configur\u00e9es<\/strong><\/span> permettent de configurer des comptes utilisateur sp\u00e9cifiques pour les agents et les superviseurs sur la plateforme.<br \/>\n<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-61add88706e42 fl-row-default-height fl-row-align-center\" data-node=\"61add88706e42\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-61add88706e24 fl-col-group-equal-height fl-col-group-align-top\" data-node=\"61add88706e24\">\n\t\t\t<div class=\"fl-col fl-node-61add88706e26 fl-col-bg-color fl-col-small\" data-node=\"61add88706e26\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add88706e29\" data-node=\"61add88706e29\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Centre<\/br>d\u2019appel global<\/br>CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add88706e2a\" data-node=\"61add88706e2a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#flex\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux un <\/br>forfait configur\u00e9 <\/br>de base <\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e2b\" data-node=\"61add88706e2b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e2c\" data-node=\"61add88706e2c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e33\" data-node=\"61add88706e33\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e36\" data-node=\"61add88706e36\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e32\" data-node=\"61add88706e32\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1 Port<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e35\" data-node=\"61add88706e35\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e30\" data-node=\"61add88706e30\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Stockage actif<br \/>\n<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e43\" data-node=\"61add88706e43\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e31\" data-node=\"61add88706e31\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e34\" data-node=\"61add88706e34\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e44\" data-node=\"61add88706e44\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e47\" data-node=\"61add88706e47\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e46\" data-node=\"61add88706e46\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e45\" data-node=\"61add88706e45\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e5b\" data-node=\"61add88706e5b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e5e\" data-node=\"61add88706e5e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e5a\" data-node=\"61add88706e5a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e5d\" data-node=\"61add88706e5d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e58\" data-node=\"61add88706e58\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e5c\" data-node=\"61add88706e5c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e59\" data-node=\"61add88706e59\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e5f\" data-node=\"61add88706e5f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e60\" data-node=\"61add88706e60\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add88706e28 fl-col-bg-color fl-col-small\" data-node=\"61add88706e28\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add88706e37\" data-node=\"61add88706e37\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Centre<\/br>d\u2019appel omnicanal<br>CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add88706e38\" data-node=\"61add88706e38\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#fixed\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux <\/br>une solution<\/br> omnicanale de base<\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e39\" data-node=\"61add88706e39\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e3a\" data-node=\"61add88706e3a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e3b\" data-node=\"61add88706e3b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e3c\" data-node=\"61add88706e3c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e3d\" data-node=\"61add88706e3d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1 Port<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e3e\" data-node=\"61add88706e3e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e40\" data-node=\"61add88706e40\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Stockage actif<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e41\" data-node=\"61add88706e41\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e3f\" data-node=\"61add88706e3f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e4a\" data-node=\"61add88706e4a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e49\" data-node=\"61add88706e49\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Chat et e-mail (NICE inContact)<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e51\" data-node=\"61add88706e51\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e4b\" data-node=\"61add88706e4b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e54\" data-node=\"61add88706e54\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e50\" data-node=\"61add88706e50\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e56\" data-node=\"61add88706e56\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e4f\" data-node=\"61add88706e4f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e48\" data-node=\"61add88706e48\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e4e\" data-node=\"61add88706e4e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e57\" data-node=\"61add88706e57\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e4d\" data-node=\"61add88706e4d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e55\" data-node=\"61add88706e55\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e4c\" data-node=\"61add88706e4c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add88706e94 fl-col-bg-color fl-col-small\" data-node=\"61add88706e94\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add88706e61\" data-node=\"61add88706e61\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Centre<\/br>de contact global<\/br>CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add88706e62\" data-node=\"61add88706e62\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#flex\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux r\u00e9aliser des campagnes<\/br>d\u2019\u00e9mission d\u2019appels <\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e63\" data-node=\"61add88706e63\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e7a\" data-node=\"61add88706e7a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e7e\" data-node=\"61add88706e7e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e81\" data-node=\"61add88706e81\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e7d\" data-node=\"61add88706e7d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">3 Ports<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e80\" data-node=\"61add88706e80\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e7b\" data-node=\"61add88706e7b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Stockage actif<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e84\" data-node=\"61add88706e84\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e7c\" data-node=\"61add88706e7c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ScreenRecording Pro<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e7f\" data-node=\"61add88706e7f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e85\" data-node=\"61add88706e85\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Chat et e-mail (NICE inContact)<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e88\" data-node=\"61add88706e88\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e87\" data-node=\"61add88706e87\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Connexion personnelle<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e86\" data-node=\"61add88706e86\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e8e\" data-node=\"61add88706e8e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e91\" data-node=\"61add88706e91\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e8b\" data-node=\"61add88706e8b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e90\" data-node=\"61add88706e90\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e89\" data-node=\"61add88706e89\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e8f\" data-node=\"61add88706e8f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e8a\" data-node=\"61add88706e8a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e92\" data-node=\"61add88706e92\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e93\" data-node=\"61add88706e93\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add88706eb4 fl-col-bg-color fl-col-small\" data-node=\"61add88706eb4\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add88706e95\" data-node=\"61add88706e95\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Centre<\/br>de contact avanc\u00e9<\/br>CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add88706e96\" data-node=\"61add88706e96\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#flex\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux <\/br>optimiser<\/br>mon personnel<\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e97\" data-node=\"61add88706e97\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e98\" data-node=\"61add88706e98\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e9c\" data-node=\"61add88706e9c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ea1\" data-node=\"61add88706ea1\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e9b\" data-node=\"61add88706e9b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">3 Ports<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ea0\" data-node=\"61add88706ea0\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e99\" data-node=\"61add88706e99\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Stockage actif<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ea2\" data-node=\"61add88706ea2\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706e9a\" data-node=\"61add88706e9a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ScreenRecording Pro<\/span><\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706e9d\" data-node=\"61add88706e9d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ea3\" data-node=\"61add88706ea3\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Chat et e-mail (NICE inContact)<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ea6\" data-node=\"61add88706ea6\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ea5\" data-node=\"61add88706ea5\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Connexion personnelle<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ea4\" data-node=\"61add88706ea4\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eac\" data-node=\"61add88706eac\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Workforce Management Pro<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706eaf\" data-node=\"61add88706eaf\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eab\" data-node=\"61add88706eab\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Quality Monitoring Pro<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706eae\" data-node=\"61add88706eae\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ea7\" data-node=\"61add88706ea7\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">InView Performance Mgt<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ead\" data-node=\"61add88706ead\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eaa\" data-node=\"61add88706eaa\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706eb0\" data-node=\"61add88706eb0\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eb1\" data-node=\"61add88706eb1\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add88706eca fl-col-bg-color fl-col-small\" data-node=\"61add88706eca\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add88706eb5\" data-node=\"61add88706eb5\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Centre de contact<\/br>classique complet<\/br>CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add88706eb6\" data-node=\"61add88706eb6\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#flex\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux<\/br> offrir la meilleure<\/br>exp\u00e9rience possible<\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eb7\" data-node=\"61add88706eb7\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706eb8\" data-node=\"61add88706eb8\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ebb\" data-node=\"61add88706ebb\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ebe\" data-node=\"61add88706ebe\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eba\" data-node=\"61add88706eba\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">3 Ports<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ebd\" data-node=\"61add88706ebd\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706eb9\" data-node=\"61add88706eb9\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Stockage actif<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ebf\" data-node=\"61add88706ebf\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ecb\" data-node=\"61add88706ecb\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ScreenRecording Pro<\/span><\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ebc\" data-node=\"61add88706ebc\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ecc\" data-node=\"61add88706ecc\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Chat et e-mail (NICE inContact)<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ec1\" data-node=\"61add88706ec1\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ecd\" data-node=\"61add88706ecd\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Connexion personnelle<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ec0\" data-node=\"61add88706ec0\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ed3\" data-node=\"61add88706ed3\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Workforce Management Pro<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ec7\" data-node=\"61add88706ec7\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ed4\" data-node=\"61add88706ed4\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Quality Monitoring Pro<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ec6\" data-node=\"61add88706ec6\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ed5\" data-node=\"61add88706ed5\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">InView Performance Mgt<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ec3\" data-node=\"61add88706ec3\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ec2\" data-node=\"61add88706ec2\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Feedback Management<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add88706ec8\" data-node=\"61add88706ec8\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add88706ec9\" data-node=\"61add88706ec9\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Analytics Pro<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\r\n<h4>Licences simultan\u00e9es<\/h4>\r\n<div class=\"fl-builder-content fl-builder-content-106852 fl-builder-global-templates-locked\" data-post-id=\"106852\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-61add87717d19 fl-row-default-height fl-row-align-center\" data-node=\"61add87717d19\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-61add87717d1b\" data-node=\"61add87717d1b\">\n\t\t\t<div class=\"fl-col fl-node-61add87717d1c fl-col-bg-color\" data-node=\"61add87717d1c\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-rich-text fl-node-61add87717d1d\" data-node=\"61add87717d1d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 20px;\"><span style=\"color: #00d7bd;\"><strong>Les licences simultan\u00e9es<\/strong><\/span> d\u00e9finissent le nombre maximum d\u2019agents et de superviseurs connect\u00e9s simultan\u00e9ment<br \/>\n<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-61add87717d1e fl-row-default-height fl-row-align-center\" data-node=\"61add87717d1e\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-61add87717d1f fl-col-group-equal-height fl-col-group-align-top\" data-node=\"61add87717d1f\">\n\t\t\t<div class=\"fl-col fl-node-61add87717d20 fl-col-bg-color fl-col-small\" data-node=\"61add87717d20\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add87717d3a fl-col-bg-color fl-col-small\" data-node=\"61add87717d3a\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add87717d21\" data-node=\"61add87717d21\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Forfait licences <\/br>simultan\u00e9es Centre de<\/br>contact global CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add87717d22\" data-node=\"61add87717d22\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#flex\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux un forfait licences<\/br>simultan\u00e9es de base<\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d23\" data-node=\"61add87717d23\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d24\" data-node=\"61add87717d24\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d28\" data-node=\"61add87717d28\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d2b\" data-node=\"61add87717d2b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d27\" data-node=\"61add87717d27\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1 Port<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d2a\" data-node=\"61add87717d2a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d25\" data-node=\"61add87717d25\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Active Storage<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d2c\" data-node=\"61add87717d2c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d26\" data-node=\"61add87717d26\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d29\" data-node=\"61add87717d29\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d2d\" data-node=\"61add87717d2d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d30\" data-node=\"61add87717d30\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d2f\" data-node=\"61add87717d2f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d2e\" data-node=\"61add87717d2e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d34\" data-node=\"61add87717d34\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d37\" data-node=\"61add87717d37\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d33\" data-node=\"61add87717d33\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d36\" data-node=\"61add87717d36\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d31\" data-node=\"61add87717d31\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d35\" data-node=\"61add87717d35\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d32\" data-node=\"61add87717d32\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d38\" data-node=\"61add87717d38\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d39\" data-node=\"61add87717d39\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add87717d53 fl-col-bg-color fl-col-small\" data-node=\"61add87717d53\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<div class=\"fl-module fl-module-heading fl-node-61add87717d55\" data-node=\"61add87717d55\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<h3 class=\"fl-heading\">\n\t\t<span class=\"fl-heading-text\">Forfait licences<\/br>simultan\u00e9es Centre de<\/br>contact global CXone<\/span>\n\t<\/h3>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-button fl-node-61add87717d3b\" data-node=\"61add87717d3b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-full fl-button-left\">\n\t\t\t<a href=\"#flex\"  target=\"_self\"  class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Je veux un forfait <\/br>licences simultan\u00e9es omnicanal <\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d3c\" data-node=\"61add87717d3c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">ACD\/IVR<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d3d\" data-node=\"61add87717d3d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d41\" data-node=\"61add87717d41\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">WebRTC softfone<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d44\" data-node=\"61add87717d44\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d40\" data-node=\"61add87717d40\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1 Port<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d43\" data-node=\"61add87717d43\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d3e\" data-node=\"61add87717d3e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">1GB Active Storage<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d45\" data-node=\"61add87717d45\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d3f\" data-node=\"61add87717d3f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\"><span style=\"font-size: 14px;\">Chat &amp; Email (NICE inContact)<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d42\" data-node=\"61add87717d42\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d46\" data-node=\"61add87717d46\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d49\" data-node=\"61add87717d49\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d48\" data-node=\"61add87717d48\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d47\" data-node=\"61add87717d47\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d4d\" data-node=\"61add87717d4d\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d50\" data-node=\"61add87717d50\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d4c\" data-node=\"61add87717d4c\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d4f\" data-node=\"61add87717d4f\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d4a\" data-node=\"61add87717d4a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d4e\" data-node=\"61add87717d4e\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d4b\" data-node=\"61add87717d4b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-separator fl-node-61add87717d51\" data-node=\"61add87717d51\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-separator\"><\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-61add87717d52\" data-node=\"61add87717d52\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: center;\">-<\/p>\n<div class=\"fl-button-wrap fl-button-width-full fl-button-center fl-button-has-icon\"><\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<div class=\"fl-col fl-node-61add87717d54 fl-col-bg-color fl-col-small\" data-node=\"61add87717d54\">\n\t<div class=\"fl-col-content fl-node-content\">\t\t<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\r\n<!-- \/content --><!-- \/tabs -->\r\n<h2>Principaux avantages<\/h2>\r\n<p><strong>Une solution omnicanale<\/strong><\/p>\r\n<p>\u00c9merveillez vos clients en leur permettant de vous contacter sur 30 canaux num\u00e9riques diff\u00e9rents (messagerie, r\u00e9seaux sociaux, chatbots, vocal traditionnel, e-mails, etc.), tout en profitant d&#8217;une exp\u00e9rience optimale et personnalis\u00e9e.<\/p>\r\n<p><strong>Toutes les applications dont vous avez besoin<\/strong><\/p>\r\n<p>Aidez vos collaborateurs \u00e0 distance et optimisez la productivit\u00e9 de vos agents, o\u00f9 qu&#8217;ils se trouvent, en leur fournissant toutes les applications dont ils ont besoin (dont Microsoft Teams, SalesForce, Microsoft Dynamics, etc.), sur une seule et m\u00eame plateforme en ligne.\u00a0<\/p>\r\n<p><strong>Des analyses de pointe<\/strong><\/p>\r\n<p>Faites passer la prise de d\u00e9cision et l&#8217;engagement de vos clients au niveau sup\u00e9rieur en profitant de puissantes capacit\u00e9s analytiques int\u00e9gr\u00e9es qui mesurent les performances et vous offrent des informations en temps r\u00e9el sur votre centre de contact cloud.\u00a0<\/p>\r\n<p><strong>Automatisation nouvelle g\u00e9n\u00e9ration\u00a0<\/strong><\/p>\r\n<p>Renforcez la productivit\u00e9 de vos agents et la satisfaction de vos collaborateurs en automatisant les t\u00e2ches \u00e0 faible valeur ajout\u00e9e et en lib\u00e9rant le temps de vos \u00e9quipes pour qu&#8217;elles se concentrent sur ce qui compte r\u00e9ellement pour votre entreprise.\u00a0\u00a0<\/p>\r\n<h2>Pourquoi choisir Colt CCaaS\u00a0?<\/h2>\r\n<h3>Un trio magique<\/h3>\r\n<p>La solution de centre de contact cloud de Colt combine les capacit\u00e9s de Colt, Atos et NICE CXone, pour offrir une connectivit\u00e9 de pointe, une v\u00e9ritable expertise dans le domaine des centres de contact cloud et un savoir-faire approfondi dans les services de transformation num\u00e9rique, au sein d&#8217;un partenariat et d&#8217;une solution uniques. Cette combinaison vous permet de tirer parti de votre centre de contact cloud en toute confiance, et de disposer de tous les outils n\u00e9cessaires pour garantir une exp\u00e9rience parfaite \u00e0 vos clients avec une main-d&#8217;\u0153uvre \u00e0 distance.<\/p>\r\n<h3>Personnalisez votre solution<\/h3>\r\n<p>Nous avons cr\u00e9\u00e9 un ensemble de 7 forfait qui vous permettent de choisir la solution la plus adapt\u00e9e \u00e0 vos besoins. Ces forfaits peuvent \u00eatre personnalis\u00e9s encore davantage, afin d&#8217;optimiser l&#8217;efficacit\u00e9 de votre solution et de mener votre entreprise au succ\u00e8s.<\/p>\r\n<h3>Tout est dans le cloud<\/h3>\r\n<p>Notre centre de contact cloud permet d&#8217;int\u00e9grer toutes les applications dont vos agents ont besoin sur une seule et m\u00eame plateforme en ligne. Vos agents disposent de tous les outils pour cr\u00e9er des interactions significatives avec vos clients tout en profitant d&#8217;un environnement de travail moderne.<\/p>\r\n<h3>Des services partout o\u00f9 vous en avez besoin<\/h3>\r\n<p>Notre pr\u00e9sence partout en Europe vous permet de profiter de la solution de centre de contact dont vous avez besoin, avec un seul point de contact et un seul contrat. Votre vie est simplifi\u00e9e, et vos agents peuvent travailler dans le monde entier.<\/p>\r\n<h2>Commencez maintenant<\/h2>\r\n<p>Contactez nos experts et b\u00e9n\u00e9ficiez d&#8217;une consultation gratuite.<\/p>\r\n<p>Utilisez le formulaire pour nous contacter. Si vous cherchez d&#8217;autres moyens de nous contacter, vous pouvez <a href=\"https:\/\/legacy.colt.net\/fr\/contact-us\/\">cliquer ici<\/a>.<\/p>\r\n<!-- [if lte IE 8]>\r\n<![endif]-->\r\n<h2>Envie d&#8217;en savoir plus ?<\/h2>\r\n<ul>\r\n<li>\r\n<h3>Datasheet: Colt CCaaS<\/h3>\r\n<\/li>\r\n<li>\r\n<h3>Blog article: How a cloud contact centre enables your business to aim higher<\/h3>\r\n<\/li>\r\n<li>\r\n<h3>Press release: Colt and Atos partnership to deliver Contact Centre as a Service solution<\/h3>\r\n<\/li>\r\n<li>\r\n<h3>Atos Unify interview blog: A strong partnership for cloud contact centre and beyond<\/h3>\r\n<\/li>\r\n<\/ul>\r\n","protected":false},"excerpt":{"rendered":"<p>Centre de contact en tant que service (CCaaS) Colt Une solution omnicanale facile \u00e0 d\u00e9ployer, pour des relations solides avec vos clients et un travail \u00e0 distance simplifi\u00e9 pour vos agents. Pr\u00e9sentation Un centre de contact est le point central o\u00f9 sont g\u00e9r\u00e9es toutes les interactions avec les clients, permettant ainsi de leur proposer une&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":35895,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_products":[],"class_list":["post-104569","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centre de contact en tant que service (CCaaS) Colt - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Centre de contact en tant que service (CCaaS) Colt Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centre de contact en tant que service (CCaaS) Colt - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"Centre de contact en tant que service (CCaaS) Colt Colt Technology Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-04T13:24:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/07\/Colt-atos-nice-incontact-logos-copy.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/\",\"url\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/\",\"name\":\"Centre de contact en tant que service (CCaaS) Colt - Colt Technology Services\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/07\/Colt-atos-nice-incontact-logos-copy.png\",\"datePublished\":\"2021-12-06T11:09:12+00:00\",\"dateModified\":\"2024-04-04T13:24:20+00:00\",\"description\":\"Centre de contact en tant que service (CCaaS) Colt Colt Technology Services\",\"breadcrumb\":{\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/#primaryimage\",\"url\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/07\/Colt-atos-nice-incontact-logos-copy.png\",\"contentUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/07\/Colt-atos-nice-incontact-logos-copy.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legacy.colt.net\/fr\/product\/centre-de-contact-en-tant-que-service-ccaas-colt\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legacy.colt.net\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Produits &#038; 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