{"id":95084,"date":"2021-02-01T09:00:20","date_gmt":"2021-02-01T09:00:20","guid":{"rendered":"https:\/\/www.colt.net\/resources\/customer-experience-continuing-to-lead-with-our-nps\/"},"modified":"2021-04-21T14:04:40","modified_gmt":"2021-04-21T13:04:40","slug":"customer-experience-continuing-to-lead-with-our-nps","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/","title":{"rendered":"Experiencia del cliente; l\u00edderes en NPS"},"content":{"rendered":"<p>El a\u00f1o pasado, Colt rompi\u00f3 todos los r\u00e9cords en su Net Promoter Score (NPS). Su s\u00f3lido desempe\u00f1o continu\u00f3 durante todo el a\u00f1o y cerr\u00f3 el cuarto trimestre con una puntuaci\u00f3n fant\u00e1stica de 69 en Europa y 35 en Asia.<\/p>\n<p>NPS ofrece una visi\u00f3n completa de la experiencia del cliente (CX). Es clave para supervisar el rendimiento de la CX y comprender qu\u00e9 est\u00e1 funcionando con nuestros clientes y en qu\u00e9 podemos mejorar.<\/p>\n<p>Esta puntuaci\u00f3n refleja el tiempo y el esfuerzo que Colt dedica a sus programas globales de CX, su actitud de liderazgo y el enfoque de cada empleado con los clientes. Para Colt, el cliente es el centro de todo lo que hace, y me fascina ver que tanto el NPS en la UE como en Asia lo llevan demostrado los \u00faltimos a\u00f1os. Esto complementa y acompa\u00f1a el trabajo que Colt realiza en su Net Easy Score (NES), que analiza lo<a href=\"https:\/\/legacy.colt.net\/resources\/making-customer-experience-net-easy\/\"> f\u00e1cil que es hacer negocios con Colt<\/a>, a trav\u00e9s de una variedad de transacciones y puntos de contacto.<\/p>\n<p>Y aqu\u00ed no acaba la cosa. Como \u00e1mbito prioritario de <a href=\"https:\/\/legacy.colt.net\/resources\/colt-new-structure-and-strategy\/\">la nueva estrategia y estructura organizativa de Colt para los pr\u00f3ximos tres a\u00f1os recientemente anunciada<\/a>, Colt multiplica por dos sus esfuerzos por la CX y sigue desarrollando programas de inteligencia de clientes. A este respecto, Colt ha puesto en marcha el programa 100 Voices que fomenta una discusi\u00f3n reflexiva continua con nuestros clientes, y ha creado algoritmos de aprendizaje autom\u00e1tico (ML) a medida que se ejecutan en todo el alcance de los datos de nuestra encuesta. Estos programas ayudan a profundizar en las preocupaciones de los clientes y mejorar la forma en que Colt se relaciona con ellos. La nueva <a href=\"https:\/\/legacy.colt.net\/resources\/introducing-crm\/\">funci\u00f3n de Customer Relationship Management<\/a>, creada recientemente, es el \u00faltimo ejemplo de c\u00f3mo se est\u00e1n facilitando los negocios con Colt.<\/p>\n<p>Colt cuenta con unos s\u00f3lidos cimientos y este a\u00f1o est\u00e1 decidido a mantener un alto rendimiento de NPS en 2021. Colt seguir\u00e1 teniendo en cuenta a sus clientes y actuando de conformidad, mejorando la forma en que hace las cosas para que trabajar con Colt sea coser y cantar y aporte valor a todos sus clientes en todo el mundo.<\/p>\n<p><em>Noah Roychowdhury, directora de Customer Intelligence, Colt Technology Services.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>Puedes saber m\u00e1s de Noah en la charla que realizar\u00e1 en el programa 100 Voices, en el marco de la conferencia virtual QUAL360 EU (3-5 de marzo): <a href=\"https:\/\/eu.qual360.com\/speaker-panel\/\">Scaling up qualitative findings: The Hundred Voices program<\/a>. Consulta las siguientes preguntas y respuestas para saber un poco mejor de <a href=\"https:\/\/qual360.com\/qualitative-findings-hundred-voices-program-colt\/\">qu\u00e9 hablar\u00e1<\/a>.<\/p>\n<p>Noah tambi\u00e9n participa en el panel de discusi\u00f3n \u00abCiencia de datos, ciencia del comportamiento y ciencias sociales: \u00bfla santa trinidad del conocimiento moderno?\u00bb en <a href=\"https:\/\/www.mrs.org.uk\/event\/conferences\/ai-data-analytics-virtual-summit\">la cumbre virtual IA| Data | Analytics<\/a> del 25 de febrero.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last year we smashed records for our Net Promotor Score (NPS). Our strong performance continued throughout the year and we closed Q4 with a fantastic score of 69 in Europe and 35 in Asia.<\/p>\n","protected":false},"author":67,"featured_media":89764,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1174],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-95084","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-blog-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Experiencia del cliente; l\u00edderes en NPS - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"El a\u00f1o pasado, Colt rompi\u00f3 todos los r\u00e9cords en su Net Promoter Score (NPS). Su s\u00f3lido desempe\u00f1o continu\u00f3 durante todo el a\u00f1o y cerr\u00f3 el cuarto trimestre con una puntuaci\u00f3n fant\u00e1stica de 69 en Europa y 35 en Asia.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia del cliente; l\u00edderes en NPS - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"El a\u00f1o pasado, Colt rompi\u00f3 todos los r\u00e9cords en su Net Promoter Score (NPS). Su s\u00f3lido desempe\u00f1o continu\u00f3 durante todo el a\u00f1o y cerr\u00f3 el cuarto trimestre con una puntuaci\u00f3n fant\u00e1stica de 69 en Europa y 35 en Asia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-01T09:00:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-21T13:04:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Connecting-Technology27.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Noah Roychowdhury\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Connecting-Technology27.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Noah Roychowdhury\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/\"},\"author\":{\"name\":\"Noah Roychowdhury\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/96ac2a606236fff47787855e728ebbd3\"},\"headline\":\"Experiencia del cliente; l\u00edderes en NPS\",\"datePublished\":\"2021-02-01T09:00:20+00:00\",\"dateModified\":\"2021-04-21T13:04:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/\"},\"wordCount\":479,\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Connecting-Technology27.jpg\",\"inLanguage\":\"es-ES\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/\",\"url\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/\",\"name\":\"Experiencia del cliente; l\u00edderes en NPS - Colt Technology Services\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/customer-experience-continuing-to-lead-with-our-nps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Connecting-Technology27.jpg\",\"datePublished\":\"2021-02-01T09:00:20+00:00\",\"dateModified\":\"2021-04-21T13:04:40+00:00\",\"description\":\"El a\u00f1o pasado, Colt rompi\u00f3 todos los r\u00e9cords en su Net Promoter Score (NPS). 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