{"id":84580,"date":"2020-11-11T15:00:32","date_gmt":"2020-11-11T15:00:32","guid":{"rendered":"https:\/\/www.colt.net\/?p=84580"},"modified":"2020-11-11T15:00:32","modified_gmt":"2020-11-11T15:00:32","slug":"colt-y-atos-anuncian-su-colaboracion-para-ofrecer-la-mejor-solucion-con-contact-center-as-a-service","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/colt-y-atos-anuncian-su-colaboracion-para-ofrecer-la-mejor-solucion-con-contact-center-as-a-service\/","title":{"rendered":"Colt y Atos anuncian su colaboraci\u00f3n para ofrecer la mejor soluci\u00f3n con Contact Center as a Service"},"content":{"rendered":"<p><em>La soluci\u00f3n CCaaS de Colt con sus impresionantes propuestas de voz y nube integradas, junto al Cloud Contact Center de Atos, permitir\u00e1 a las empresas continuar con sus transformaciones digitales.<\/em><\/p>\n<p><strong>Madrid, 5 de noviembre de 2020<\/strong> \u2013 <a href=\"https:\/\/legacy.colt.net\/es\/\">Colt Technology Services<\/a> ha anunciado hoy su uni\u00f3n con Atos, l\u00edder mundial en transformaci\u00f3n digital, para ofrecer Contact Center as a Service (CCaaS). Una oferta de soporte omnicanal para empresas que combina la propuesta de telefon\u00eda habilitada en la nube de Colt con alcance global y Atos con su Cloud Contact Center, basado en la tecnolog\u00eda CXone.<\/p>\n<p>Esta nueva soluci\u00f3n permitir\u00e1 a las empresas brindar una experiencia perfecta en todas las interacciones con los clientes, ya sea por tel\u00e9fono, redes sociales, chat o la innovadora inteligencia artificial.<\/p>\n<p>CCaaS permite a las empresas continuar con sus procesos de migraci\u00f3n a la nube, permitiendo implementar virtualmente contact centers y agentes que est\u00e9n completamente integrados en CRM y otras herramientas cr\u00edticas de interacci\u00f3n con el cliente. Al contar con la tecnolog\u00eda de la nube, CCaaS se puede utilizar desde cualquier lugar, incluido el hogar, lo cual es fundamental en el contexto actual de teletrabajo.<\/p>\n<p>Con esta oferta, Colt y Atos quieren transformar la experiencia de cliente a trav\u00e9s de la creaci\u00f3n de una plataforma integrada, escalable y unificada. De esta manera, las empresas podr\u00e1n comprender mejor a sus clientes. Las empresas podr\u00e1n reinventar la relaci\u00f3n con sus clientes gracias al aumento del an\u00e1lisis, la visualizaci\u00f3n de las interacciones y a facilitar que los clientes se comuniquen con ellos desde el canal que elijan.<\/p>\n<p>Colt CCaaS se basa en la plataforma CXone de NICE inContact. NICE inContact, l\u00edder mundial en soluciones CCaaS en la nube, tiene como objetivo mejorar la experiencia del cliente con su software omnicanal unificado a trav\u00e9s de la nube.<\/p>\n<p><em>\u201cColt permite la transformaci\u00f3n digital empresarial y, con CCaaS, las grandes empresas podr\u00e1n centrarse m\u00e1s en el cliente al comunicarse con ellos sin problemas a trav\u00e9s de una amplia variedad de canales. Estos \u00faltimos meses nos han ense\u00f1ado la importancia de la comunicaci\u00f3n y el contacto con nuestros clientes. Ahora, Colt y Atos est\u00e1n uniendo sus fuerzas, comunicaciones, colaboraci\u00f3n y conectividad para transformar la forma en que los clientes interact\u00faan con las empresas\u201d<\/em>, ha apuntado Keri Gilder, CEO de Colt.<\/p>\n<p>Las soluciones de red y voz de Colt est\u00e1n respaldadas por Colt IQ Network, que est\u00e1 formada por m\u00e1s de 29.000 edificios conectados y 900 data centers en todo el mundo.<\/p>\n<p><em>\u201cEsta ambiciosa asociaci\u00f3n consolida el contact center en la nube &#8211; impulsado por CXone de Atos como l\u00edder de CCaaS en Europa y globalmente. Esta colaboraci\u00f3n ofrecer\u00e1 a los clientes de Colt un gran valor, servicios de primer nivel y una verdadera soluci\u00f3n de contact center omnicanal que es esencial para una experiencia de cliente adecuada. Adem\u00e1s, continuaremos con el compromiso de Atos de reducir la huella de carbono digital a trav\u00e9s de los beneficios ecol\u00f3gicos inherentes a las soluciones cloud El objetivo es lograr una energ\u00eda 100% renovable para 2025&#8243;<\/em>, ha subrayado Robert Vassoyan, director de UCC en Atos.<\/p>\n<p>Paul Jarman, director ejecutivo de NICE inContact, ha declarado que: \u201cEsta nueva asociaci\u00f3n es emocionante, permite la verdadera combinaci\u00f3n de servicios. Estamos encantados de trabajar juntos para llevar la nube a miles de agentes y clientes en todo el mundo, facilitando experiencias excepcionales que impulsan la lealtad del cliente y la productividad de los agentes&#8221;.<\/p>\n<p>Colt CCaaS se lanzar\u00e1 en Europa en el primer trimestre de 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La soluci\u00f3n CCaaS de Colt con sus impresionantes propuestas de voz y nube integradas, junto al Cloud Contact Center de Atos, permitir\u00e1 a las empresas continuar con sus transformaciones digitales. Madrid, 5 de noviembre de 2020 \u2013 Colt Technology Services ha anunciado hoy su uni\u00f3n con Atos, l\u00edder mundial en transformaci\u00f3n digital, para ofrecer Contact&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1184],"colt_ind":[1214,1219,1224,1229,1234,1239,1244,1249,1254,1259],"colt_products":[1635,1656],"colt_solutions":[],"class_list":["post-84580","post","type-post","status-publish","format-standard","hentry","colt_type-news-es","colt_ind-business-es","colt_ind-education-es","colt_ind-finance-es","colt_ind-government-es","colt_ind-healthcare-es","colt_ind-leisure-es","colt_ind-media-es","colt_ind-retail-es","colt_ind-technology-es","colt_ind-telecoms-es","colt_products-voice-and-collaboration-es","colt_products-in-services-voice-colt-iq-network-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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