{"id":47957,"date":"2018-04-27T00:00:00","date_gmt":"2018-04-26T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/colt-facilita-establecer-presencia-de-voz-en-nuevos-mercados-companias-globales\/"},"modified":"2019-05-16T13:55:11","modified_gmt":"2019-05-16T12:55:11","slug":"colt-facilita-establecer-presencia-de-voz-en-nuevos-mercados-companias-globales","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/colt-facilita-establecer-presencia-de-voz-en-nuevos-mercados-companias-globales\/","title":{"rendered":"Colt facilita presencia de voz en nuevos mercados a compa\u00f1\u00edas globales"},"content":{"rendered":"<p>Colt Technology Services facilita expandirse globalmente a las compa\u00f1\u00edas, permiti\u00e9ndoles establecer presencia de voz y llegar a nuevos clientes a trav\u00e9s de un simple portal online.<\/p>\n<p>Hoy Colt anuncia la <a href=\"https:\/\/legacy.colt.net\/es\/coverage-maps\/\">expansi\u00f3n <\/a>de sus Inbound Voice Services a 10 nuevos territorios: EE.UU. Canad\u00e1, Jap\u00f3n, Hong Kong, Noruega, Finlandia, Polonia, Rep\u00fablica Checa, Ruman\u00eda y Luxemburgo. Esto eleva su huella global a 23 pa\u00edses en total.<\/p>\n<p>En la econom\u00eda global de hoy en d\u00eda, compa\u00f1\u00edas de todos los tama\u00f1os a trav\u00e9s de m\u00faltiples verticales est\u00e1n incrementando el ritmo al que se expanden a mercados extranjeros. Pero expandirse a un nuevo territorio plantea algunos desaf\u00edos intimidantes, especialmente en el campo del suministro de IT y telecomunicaciones. Dependiendo del sector, las empresas pueden necesitar establecer un espacio de oficinas f\u00edsico, contratar personal local y entonces contratar voz y conectividad de datos local. Este proceso puede ser caro y consumir tiempo, debido a m\u00faltiples factores incluyendo regulaci\u00f3n local poco familiar o compleja y la necesidad de establecer relaciones con los todav\u00eda desconocidos proveedores locales.<\/p>\n<p>Pero con los <a href=\"https:\/\/legacy.colt.net\/es\/voice\/\">servicios de voz globales de Colt<\/a>, las empresas pueden obtener un n\u00famero de atenci\u00f3n gratuita u otros n\u00fameros locales y automatizar rutas complejas para llamadas a trav\u00e9s de una \u00fanica interfaz online. Esto significa que se pueden instalar con facilidad <em>call centres<\/em> virtuales y que servicios como entrada y salida de llamadas, poner en cola llamadas, IVR (Interactive Voice Response o respuesta de voz interactiva en espa\u00f1ol), desv\u00edo de llamadas o monitorizaci\u00f3n y reporte pueden ser todos gestionados sencilla y eficazmente, dejando as\u00ed que la empresa se centre en sus clientes.<\/p>\n<p>Rajiv Datta, Jefe de Operaciones en Colt, comenta: \u201cEl servicio al cliente se ve cada vez m\u00e1s como un factor diferenciador clave en el desempe\u00f1o de una empresa y la voz est\u00e1 reconocida como un punto clave para la interacci\u00f3n con el cliente. Pero preparar una infraestructura de voz en un nuevo mercado puede ser una tarea ardua. Con el <em>portfolio<\/em> de servicios de voz globales de Colt, las compa\u00f1\u00edas pueden expandirse a trav\u00e9s del globo con un portal de servicios completamente automatizado. Esto permite a los clientes prepara, escalar hacia arriba o hacia abajo su red de voz, minimizar el <em>time-to-market<\/em> solicitando n\u00fameros de acceso a servicios en unos pocos clics y reduciendo los gastos generales de administraci\u00f3n evitando el papeleo\u201d.<\/p>\n<p>El Portal de Voz bajo Demanda de Colt ofrece a los clientes un inventario de todos sus n\u00fameros de tel\u00e9fono, una vista centralizada de todos los pa\u00edses, pedidos mediante autoservicio y un registro completo de las \u00f3rdenes realizadas hasta la fecha.<\/p>\n<p>Los 10 nuevos pa\u00edses anunciados hoy se suman a los 13 donde Colt Inbound Voice Services est\u00e1n ya disponibles: Austria, B\u00e9lgica, dinamarca, Francia, Alemania, Irlanda, Italia, Pa\u00edses Bajos, Portugal, Espa\u00f1a, Suiza, Suecia y el Reino Unido. Los clientes pueden estar ubicados en cualquier parte del mundo, gracias a las capacidades de re-enrutado flexible proporcionadas por Colt, como parte de su <em>portfolio<\/em> de servicio de valor a\u00f1adido.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Colt facilita establecer presencia de voz en nuevos mercados a compa\u00f1\u00edas globales<\/p>\n","protected":false},"author":48,"featured_media":47958,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1174],"colt_ind":[1214,1254,1259],"colt_products":[1329,1264,1635],"colt_solutions":[],"class_list":["post-47957","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-blog-es","colt_ind-business-es","colt_ind-technology-es","colt_ind-telecoms-es","colt_products-cloud-voice-vas-es","colt_products-business-connect-es","colt_products-voice-and-collaboration-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Colt facilita presencia de voz en nuevos mercados a compa\u00f1\u00edas globales - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Colt facilita establecer presencia de voz en nuevos mercados a 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