{"id":47789,"date":"2017-06-20T00:00:00","date_gmt":"2017-06-19T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/moderniza-tu-customer-service\/"},"modified":"2019-04-25T15:23:49","modified_gmt":"2019-04-25T14:23:49","slug":"moderniza-tu-customer-service","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/moderniza-tu-customer-service\/","title":{"rendered":"Moderniza tu customer service"},"content":{"rendered":"<h1 style=\"text-align: center;\"><strong>Cinco herramientas para modernizar tu servicio de atenci\u00f3n al cliente<\/strong><\/h1>\n<p>Hoy en d\u00eda con servicios y tarifas m\u00e1s o menos parecidas entre todos los competidores cada uno tiene que buscar su valor diferencial para destacarse sobre la competencia. La apuesta en ese valor diferencial marcar\u00e1 la estrategia de la compa\u00f1\u00eda y la satisfacci\u00f3n del cliente. En Colt somos una empresa que apuesta fuertemente por el servicio de atenci\u00f3n al cliente ya que ellos son nuestro compa\u00f1ero y exigente amigo. Por eso, queremos recomendaros cinco puntos esenciales donde deber\u00edais apostar para mejorar vuestro servicio de atenci\u00f3n al cliente.<\/p>\n<p><strong>1 .- Big Data<\/strong><\/p>\n<p>Guardemos toda la informaci\u00f3n necesaria y relevante del cliente. Hay que anticipar problemas para tambi\u00e9n anticipar soluciones. Cuanto mejor y m\u00e1s clasificada est\u00e9 la informaci\u00f3n mejor respuesta le podremos dar en caso de incidencia o en caso de que necesite resolver una duda.<\/p>\n<p><strong>2.- Autoservicio<\/strong><\/p>\n<p>El autoservicio \u00fatil y f\u00e1cil de usar es una herramienta que gusta y mucho a los clientes. Al final ellos se ahorran el trabajo en llamar y t\u00fa te ahorrar\u00edas el trabajo en contestar. Es una opci\u00f3n win-win cuando el cliente necesita hacer habitualmente muchos cambios para adaptarse al mercado. Por ejemplo en Colt tenemos todos nuestros planes con Portales Autoservicio.<\/p>\n<p><strong>3.- Servicios flexibles<\/strong><\/p>\n<p>De la misma manera que el cliente va a poder editar sus servicios, los planes de precios tienen que ir en consonancia. Al final se trata de aplicar un coste por demanda o servicio no por un paquete grande. Es una gran opci\u00f3n para los clientes que tienen que ir escalando su negocio<\/p>\n<p><strong>4.- Servicios en la nube<\/strong><\/p>\n<p>La escalabilidad, la flexibilidad y el autoservicio no ser\u00eda nada si no se pudiera trabajar en la nube. Es la mejor manera y m\u00e1s sencilla de que todos los cambios se puedan hacer de manera r\u00e1pida,, sencilla y, tambi\u00e9n econ\u00f3mica. La nube funciona desde cualquier sitio, y con poca formaci\u00f3n casi cualquier trabajador estar\u00e1 habilitado para utilizar esos servicios.<\/p>\n<p><strong>5.- \u00bfQu\u00e9 tal whatsapp o mensajer\u00eda instant\u00e1nea?<\/strong><\/p>\n<p>A la hora de recibir llamada sy solventar incidencias\u2026 \u00bfC\u00f3mo lo hac\u00e9is? Hay que pensar en el cliente y su manera m\u00e1s c\u00f3moda, r\u00e1pida y barata de ponerse en contacto con nosotros. Hoy en d\u00eda, la mensajer\u00eda instant\u00e1nea forma parte del servicio de atenci\u00f3n al cliente de la misma manera que las operadoras formaban parte en el siglo XX.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cinco herramientas para modernizar tu servicio de atenci\u00f3n al cliente<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1174],"colt_ind":[1214],"colt_products":[1264],"colt_solutions":[],"class_list":["post-47789","post","type-post","status-publish","format-standard","hentry","colt_type-blog-es","colt_ind-business-es","colt_products-business-connect-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Moderniza tu customer service - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Cinco herramientas para modernizar tu servicio de atenci\u00f3n al cliente\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Moderniza tu customer service - 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