{"id":47247,"date":"2013-10-02T00:00:00","date_gmt":"2013-10-01T23:00:00","guid":{"rendered":"https:\/\/www.colt.net\/resources\/cinco-preguntas-clave-sobre-el-servicio\/"},"modified":"2013-10-02T00:00:00","modified_gmt":"2013-10-01T23:00:00","slug":"cinco-preguntas-clave-sobre-el-servicio","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/","title":{"rendered":"Cinco preguntas clave sobre el servicio"},"content":{"rendered":"<p><a name=\"0.1__GoBack\"><\/a><span style=\"color: #000000;\">\u201c<span><span style=\"font-family: 'Times New Roman';\">Servicio\u201d sol\u00eda ser algo que se esperaba recibir en una cafeter\u00eda o una tienda. En la actualidad, el sector tecnol\u00f3gico ha hecho del \u201cservicio\u201d algo propio y utiliza este t\u00e9rmino para definir un nuevo enfoque a la hora de proporcionar sus productos y experiencia.<\/span><\/span><\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>No obstante, \u00bfqu\u00e9 hay del \u201cservicio de atenci\u00f3n al cliente\u201d de toda la vida? Sin duda, su proveedor de servicios TI afirma que proporciona un cierto nivel de atenci\u00f3n, quiz\u00e1s descrito en un SLA ( o Acuerdo de Nivel de Servicio en sus siglas en ingl\u00e9s). \u00bfCree que eso es cierto? Hay cuatro preguntas clave que deber\u00eda plantearse sobre el servicio que recibe:<\/span><\/span><\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>M\u00e9todos de contacto: \u00bftiene que llamar por tel\u00e9fono o puede enviar un correo electr\u00f3nico a su proveedor? \u00bfHay alg\u00fan tipo de servicio de mensajer\u00eda instant\u00e1nea disponible? \u00bfParece que s\u00f3lo recibe la respuesta que necesita si escribe una carta al gerente?<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>Tiempo de respuesta: como se ha dicho muchas veces, el tiempo es oro. Un empleado que no puede trabajar porque su ordenador est\u00e1 averiado no puede aportar nada a la empresa. Registre la rapidez con la que le responde su servicio de asistencia TI.<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>Historial de servicio: \u00bfla empresa de servicios TI conoce el trabajo que ha realizado para usted anteriormente? \u00bfMantiene registros exactos de cada dispositivo y de las actualizaciones o sustituciones que se han realizado?<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>\u00bfResuelve el problema en realidad? A menudo, parece que obtenemos un \u201carreglo r\u00e1pido\u201d para un problema de TI en lugar de algo que podr\u00eda resultar \u00fatil a largo plazo. Reflexione sobre los consejos que recibe: \u00bfes m\u00e1s f\u00e1cil sustituir un dispositivo que repararlo una y otra vez? \u00bfLe supondr\u00e1 un ahorro de dinero?<\/span><\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>\u00bfResponde cuando lo necesita? \u00bfOfrece asistencia 24\/7? Los problemas pueden surgir a cualquier hora del d\u00eda. Por ello, es fundamental que el proveedor de servicios le ayude cuando lo necesita.<\/span><\/span><\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\"><span style=\"font-family: 'Times New Roman';\"><span>Dado que es probable que cada vez encargue m\u00e1s tareas a empresas de servicios de TI, es razonable que se plantee estas preguntas. Tambi\u00e9n es razonable esperar un SLA de la mejor calidad: los servicios deber\u00edan estar disponibles m\u00e1s del 99,9% del tiempo. Esto ayudar\u00e1 a la empresa de servicios a pulir su propio enfoque en cuanto a la gesti\u00f3n de la infraestructura TIC de su empresa. Todos saldr\u00e1n ganando<\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cServicio\u201d sol\u00eda ser algo que se esperaba recibir en una cafeter\u00eda o una tienda. En la actualidad, el sector tecnol\u00f3gico ha hecho del \u201cservicio\u201d algo propio y utiliza este t\u00e9rmino para definir un nuevo enfoque a la hora de proporcionar sus productos y experiencia. No obstante, \u00bfqu\u00e9 hay del \u201cservicio de atenci\u00f3n al cliente\u201d de&#8230;<\/p>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_ind":[],"colt_products":[],"colt_solutions":[],"class_list":["post-47247","post","type-post","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cinco preguntas clave sobre el servicio - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Cinco preguntas clave sobre el servicio Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cinco preguntas clave sobre el servicio - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"Cinco preguntas clave sobre el servicio Colt Technology Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:published_time\" content=\"2013-10-01T23:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Brand-2021-Stock-45.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Make Do\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Make Do\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/\"},\"author\":{\"name\":\"Make Do\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/71cb803a99c6757c1c6940a6f0683e57\"},\"headline\":\"Cinco preguntas clave sobre el servicio\",\"datePublished\":\"2013-10-01T23:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/\"},\"wordCount\":407,\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"articleSection\":[\"General\"],\"inLanguage\":\"es-ES\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/\",\"url\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/\",\"name\":\"Cinco preguntas clave sobre el servicio - Colt Technology Services\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/#website\"},\"datePublished\":\"2013-10-01T23:00:00+00:00\",\"description\":\"Cinco preguntas clave sobre el servicio Colt Technology Services\",\"breadcrumb\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/#breadcrumb\"},\"inLanguage\":\"es-ES\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legacy.colt.net\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cinco preguntas clave sobre el servicio\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/legacy.colt.net\/#website\",\"url\":\"https:\/\/legacy.colt.net\/\",\"name\":\"Colt\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\",\"description\":\"Managed Network &amp; Voice Services Provider\",\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/legacy.colt.net\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-ES\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/legacy.colt.net\/#organization\",\"name\":\"Colt Technology Services\",\"url\":\"https:\/\/legacy.colt.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png\",\"contentUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png\",\"width\":195,\"height\":77,\"caption\":\"Colt Technology Services\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\",\"https:\/\/x.com\/colt_technology\",\"https:\/\/www.instagram.com\/colttechnologyservices\/\",\"https:\/\/www.linkedin.com\/company\/colt-technology-services\",\"https:\/\/www.youtube.com\/user\/ColtTechnology\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/71cb803a99c6757c1c6940a6f0683e57\",\"name\":\"Make Do\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/fe73597d3286e48e5f95eb7e1bd97ea091a03336686cad88ca44eadaa6287761?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/fe73597d3286e48e5f95eb7e1bd97ea091a03336686cad88ca44eadaa6287761?s=96&d=mm&r=g\",\"caption\":\"Make Do\"},\"sameAs\":[\"https:\/\/makedo.net\"],\"url\":\"https:\/\/legacy.colt.net\/es\/resources\/author\/makedo\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cinco preguntas clave sobre el servicio - Colt Technology Services","description":"Cinco preguntas clave sobre el servicio Colt Technology Services","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"es_ES","og_type":"article","og_title":"Cinco preguntas clave sobre el servicio - Colt Technology Services","og_description":"Cinco preguntas clave sobre el servicio Colt Technology Services","og_url":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/","og_site_name":"Colt Technology Services","article_publisher":"https:\/\/www.facebook.com\/ColtTechnologyServices\/","article_published_time":"2013-10-01T23:00:00+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/01\/Brand-2021-Stock-45.jpg","type":"image\/jpeg"}],"author":"Make Do","twitter_card":"summary_large_image","twitter_creator":"@colt_technology","twitter_site":"@colt_technology","twitter_misc":{"Written by":"Make Do","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/#article","isPartOf":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/"},"author":{"name":"Make Do","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/71cb803a99c6757c1c6940a6f0683e57"},"headline":"Cinco preguntas clave sobre el servicio","datePublished":"2013-10-01T23:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/"},"wordCount":407,"publisher":{"@id":"https:\/\/legacy.colt.net\/#organization"},"articleSection":["General"],"inLanguage":"es-ES"},{"@type":"WebPage","@id":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/","url":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/","name":"Cinco preguntas clave sobre el servicio - Colt Technology Services","isPartOf":{"@id":"https:\/\/legacy.colt.net\/#website"},"datePublished":"2013-10-01T23:00:00+00:00","description":"Cinco preguntas clave sobre el servicio Colt Technology Services","breadcrumb":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/legacy.colt.net\/es\/resources\/cinco-preguntas-clave-sobre-el-servicio\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legacy.colt.net\/es\/"},{"@type":"ListItem","position":2,"name":"Cinco preguntas clave sobre el servicio"}]},{"@type":"WebSite","@id":"https:\/\/legacy.colt.net\/#website","url":"https:\/\/legacy.colt.net\/","name":"Colt\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e","description":"Managed Network &amp; Voice Services Provider","publisher":{"@id":"https:\/\/legacy.colt.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legacy.colt.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/legacy.colt.net\/#organization","name":"Colt Technology Services","url":"https:\/\/legacy.colt.net\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/","url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png","contentUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png","width":195,"height":77,"caption":"Colt Technology Services"},"image":{"@id":"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ColtTechnologyServices\/","https:\/\/x.com\/colt_technology","https:\/\/www.instagram.com\/colttechnologyservices\/","https:\/\/www.linkedin.com\/company\/colt-technology-services","https:\/\/www.youtube.com\/user\/ColtTechnology"]},{"@type":"Person","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/71cb803a99c6757c1c6940a6f0683e57","name":"Make Do","image":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/fe73597d3286e48e5f95eb7e1bd97ea091a03336686cad88ca44eadaa6287761?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fe73597d3286e48e5f95eb7e1bd97ea091a03336686cad88ca44eadaa6287761?s=96&d=mm&r=g","caption":"Make Do"},"sameAs":["https:\/\/makedo.net"],"url":"https:\/\/legacy.colt.net\/es\/resources\/author\/makedo\/"}]}},"_links":{"self":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/posts\/47247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/users\/112"}],"replies":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/comments?post=47247"}],"version-history":[{"count":0,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/posts\/47247\/revisions"}],"wp:attachment":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/media?parent=47247"}],"wp:term":[{"taxonomy":"colt_type","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_type?post=47247"},{"taxonomy":"colt_ind","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_ind?post=47247"},{"taxonomy":"colt_products","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_products?post=47247"},{"taxonomy":"colt_solutions","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_solutions?post=47247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}