{"id":130954,"date":"2024-04-09T10:15:41","date_gmt":"2024-04-09T09:15:41","guid":{"rendered":"https:\/\/www.colt.net\/?p=130954"},"modified":"2024-04-09T10:25:14","modified_gmt":"2024-04-09T09:25:14","slug":"prepararse-para-el-entorno-laboral-moderno-perspectivas-de-expertos","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/prepararse-para-el-entorno-laboral-moderno-perspectivas-de-expertos\/","title":{"rendered":"Prepararse para el entorno laboral moderno: perspectivas de expertos"},"content":{"rendered":"<p>Olivia McDonald, l\u00edder de Cloud Voice Product Operations en Colt, organiz\u00f3 un seminario web en el que se discuti\u00f3 el entorno laboral moderno y el papel de la nube en la configuraci\u00f3n del futuro del trabajo.<\/p>\n<p><strong>El entorno laboral moderno es un entorno din\u00e1mico y flexible que fomenta la productividad y la colaboraci\u00f3n, utilizando tecnolog\u00edas, como Microsoft Teams, que permiten un trabajo flexible sin problemas en cualquier ubicaci\u00f3n.<\/strong><\/p>\n<p>El panel discuti\u00f3 desde la automatizaci\u00f3n hasta la experiencia del cliente, explorando el impacto de la inteligencia artificial (IA) en las estrategias de comunicaci\u00f3n. Tambi\u00e9n compartieron sus opiniones sobre qu\u00e9 caracter\u00edsticas hacen que un entorno laboral sea &#8220;moderno&#8221;, el potencial de la automatizaci\u00f3n en una red de voz, lo que los l\u00edderes empresariales pueden hacer para superar los obst\u00e1culos comunes de la industria y la evoluci\u00f3n de la experiencia del cliente.<\/p>\n<p><strong>La evoluci\u00f3n del entorno laboral moderno<\/strong><\/p>\n<p>La pandemia impuls\u00f3 una transici\u00f3n r\u00e1pida al trabajo remoto, lo que llev\u00f3 a las organizaciones a adoptar varias aplicaciones de comunicaci\u00f3n para sobrevivir. A medida que sal\u00edamos de la pandemia, las organizaciones tuvieron la oportunidad de construir una estrategia de &#8220;trabajo moderno&#8221;, integrando aplicaciones esenciales como comunicaciones unificadas (UC), gesti\u00f3n de relaciones con el cliente (CRM) y plataformas de oficina para un ecosistema moderno.<\/p>\n<p><strong>Potencial de automatizaci\u00f3n en las redes de voz<\/strong><\/p>\n<p>La automatizaci\u00f3n de las redes de voz agiliza los procesos, mejora el rendimiento de la red y la experiencia del cliente. Incluye la automatizaci\u00f3n de agentes en centros de contacto, herramientas de productividad para reuniones y detecci\u00f3n autom\u00e1tica de amenazas para la seguridad de la red.<\/p>\n<p><strong>Integraci\u00f3n de la automatizaci\u00f3n para una mejor experiencia del cliente<\/strong><\/p>\n<p>La automatizaci\u00f3n en una red de voz puede tener un impacto significativo en la experiencia del cliente. Las organizaciones pueden optimizar las operaciones, reducir costes y mejorar el servicio al cliente aprovechando la anal\u00edtica avanzada, el procesamiento del lenguaje natural y los bots de voz.<\/p>\n<p><strong>El papel de la IA en la comunicaci\u00f3n<\/strong><\/p>\n<p>La inteligencia artificial, como ChatGPT, se est\u00e1 volviendo cada vez m\u00e1s relevante en el \u00e1mbito de la comunicaci\u00f3n. Su potencial es inmenso, desde mejorar la productividad de las reuniones hasta habilitar asistentes virtuales de IA. Sin embargo, es crucial utilizar la IA con cautela, verificar sus resultados y contar con una revisi\u00f3n humana cuando sea necesario.<\/p>\n<p>La voz en la nube y otras tecnolog\u00edas de la comunicaci\u00f3n desempe\u00f1an un papel fundamental en la configuraci\u00f3n de este futuro del trabajo. Adoptar la automatizaci\u00f3n y la IA pueden mejorar la experiencia del cliente, agilizar las operaciones y liberar todo el potencial del lugar de trabajo moderno. Las organizaciones deben tener en cuenta las estrategias de comunicaci\u00f3n para mantenerse a la vanguardia en un panorama empresarial en constante cambio.<\/p>\n<p>Puedes descargar la campa\u00f1a <a href=\"https:\/\/legacy.colt.net\/go\/automate-the-everyday-with-cloud-voice\/\">Cloud Voice en colt.net<\/a> o ver el seminario web completo <a href=\"https:\/\/www.youtube.com\/watch?v=xJZX3RG_920\">a la carta<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Olivia McDonald, l\u00edder de Cloud Voice Product Operations en Colt, organiz\u00f3 un seminario web en el que se discuti\u00f3 el entorno laboral moderno y el papel de la nube en la configuraci\u00f3n del futuro del trabajo. El entorno laboral moderno es un entorno din\u00e1mico y flexible que fomenta la productividad y la colaboraci\u00f3n, utilizando tecnolog\u00edas,&#8230;<\/p>\n","protected":false},"author":138,"featured_media":129797,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1174],"colt_ind":[1214,1804,1219,1224,1806,1229,1234,1239,1805,1244,1249,1254,1259],"colt_products":[1635],"colt_solutions":[1778],"class_list":["post-130954","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-blog-es","colt_ind-business-es","colt_ind-construction-es","colt_ind-education-es","colt_ind-finance-es","colt_ind-gaming-es","colt_ind-government-es","colt_ind-healthcare-es","colt_ind-leisure-es","colt_ind-manufacturing-es","colt_ind-media-es","colt_ind-retail-es","colt_ind-technology-es","colt_ind-telecoms-es","colt_partner-microsoft","colt_products-voice-and-collaboration-es","colt_solutions-modernise-cloud-environments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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