{"id":106439,"date":"2021-10-26T15:12:20","date_gmt":"2021-10-26T14:12:20","guid":{"rendered":"https:\/\/www.colt.net\/?p=106439"},"modified":"2024-08-15T12:09:34","modified_gmt":"2024-08-15T11:09:34","slug":"contact-center-como-servicio-colt-atos-e-idc","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/contact-center-como-servicio-colt-atos-e-idc\/","title":{"rendered":"Webinar Contact Center como servicio &#8211; Colt, Atos e IDC"},"content":{"rendered":"<p>CCaa es\u00a0la plataforma interactiva para tu centro de atenci\u00f3n al cliente.<\/p>\n<p><b><span lang=\"ES\">Contaremos con IDC, como analista referente del mercado.<\/span><\/b><\/p>\n<p><span lang=\"ES\">Hoy en d\u00eda, se espera que la mitad de los centros de contacto de todo el mundo funcionen &#8220;como servicio&#8221; (CCaaS) en el 2022, seg\u00fan Gartner. Y en las predicciones de IDC el 66% de las ventas de SW de Contact Center se desplegar\u00e1n en la nube para el a\u00f1o 2025.<\/span><\/p>\n<p>Es un hecho que los call centers est\u00e1n experimentando no solo una evoluci\u00f3n, sino una revoluci\u00f3n, que los est\u00e1 transformando en una &#8220;plataforma interactiva del cliente&#8221;.<\/p>\n<p><span lang=\"ES\">Evolucionar hacia un Contact Center como servicio, permite a las empresas una mayor flexibilidad, escalabilidad y ampliar la funcionalidad. Al mismo tiempo, ayuda a transformar la experiencia del cliente y permite al agente trabajar desde cualquier lugar.<\/span><\/p>\n<p><span lang=\"ES\">En este debate tendremos a expertos de Atos, IDC y Colt que nos descubrir\u00e1n:<\/span><\/p>\n<ul>\n<li>Las perspectivas del mercado relacionadas con la transformaci\u00f3n de los centros de contacto y atenci\u00f3n al cliente<\/li>\n<li>Desaf\u00edos comerciales en la migraci\u00f3n de servicios de voz a la nube<\/li>\n<li>La propuesta de valor de CCaaS Colt &amp; Atos<\/li>\n<li>Casos pr\u00e1cticos<\/li>\n<\/ul>\n<p><span lang=\"ES\">Si quieres innovar en tu empresa haciendo una\u00a0completa transformaci\u00f3n en la Experiencia de tus Clientes, te esperamos el pr\u00f3ximo 26 de Octubre.<\/span><\/p>\n<p><span lang=\"ES\">Invitaci\u00f3n de los equipos de Colt y Atos.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CCaa es\u00a0la plataforma interactiva para tu centro de atenci\u00f3n al cliente. Contaremos con IDC, como analista referente del mercado<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1754],"colt_ind":[1259],"colt_products":[1329,1653],"colt_solutions":[1784],"class_list":["post-106439","post","type-post","status-publish","format-standard","hentry","colt_type-webinar-es","colt_ind-telecoms-es","colt_partner-atos","colt_products-cloud-voice-vas-es","colt_products-contact-centres-es","colt_solutions-communications","colt_event_states-ungated"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webinar Contact Center como servicio - Colt, Atos e IDC - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Webinar Contact Center como servicio - Colt, Atos e IDC Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar Contact Center como servicio - Colt, Atos e IDC - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"Webinar Contact Center como servicio - Colt, Atos e IDC Colt Technology Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/es\/resources\/contact-center-como-servicio-colt-atos-e-idc\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-26T14:12:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-15T11:09:34+00:00\" \/>\n<meta name=\"author\" content=\"Colt Technology Services\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Colt Technology Services\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/contact-center-como-servicio-colt-atos-e-idc\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/contact-center-como-servicio-colt-atos-e-idc\/\"},\"author\":{\"name\":\"Colt Technology Services\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/09439f92d8793dbc4008ae5e9c2dfcea\"},\"headline\":\"Webinar Contact Center como servicio &#8211; 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