{"id":104908,"date":"2021-11-12T11:05:05","date_gmt":"2021-11-12T11:05:05","guid":{"rendered":"https:\/\/www.colt.net\/?p=104908"},"modified":"2021-11-12T11:05:57","modified_gmt":"2021-11-12T11:05:57","slug":"atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz","status":"publish","type":"post","link":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/","title":{"rendered":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz"},"content":{"rendered":"<p><span style=\"font-weight: 400\">El pasado martes 26 de octubre tuvo lugar un Webinar en el que expertos de <\/span><b>Atos<\/b><span style=\"font-weight: 400\">,<\/span><b> IDC <\/b><span style=\"font-weight: 400\">y <\/span><b>Colt <\/b><span style=\"font-weight: 400\">compartieron su visi\u00f3n sobre <\/span><b>la soluci\u00f3n CCaaS<\/b><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Entre los ponentes destacaron personalidades como <\/span><b>Bel\u00e9n Ant\u00f3n <\/b><span style=\"font-weight: 400\">(Business Development Cloud \/ Contact Center en Atos), <\/span><b>Jorge Carrasquilla<\/b><span style=\"font-weight: 400\"> (Manager Sales Engineer en Colt), e <\/span><b>Ignacio Cobisa <\/b><span style=\"font-weight: 400\">(Senior Research Analyst en IDC), que trataron temas como:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Los desaf\u00edos de la empresa con respecto a la <\/span><b>migraci\u00f3n de servicios de voz en la nube<\/b><span style=\"font-weight: 400\">, la <\/span><b>omnicanalidad <\/b><span style=\"font-weight: 400\">y la <\/span><b>experiencia del cliente<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Las perspectivas del mercado relacionadas con la transformaci\u00f3n de los <\/span><b>centros de atenci\u00f3n al cliente<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">La implementaci\u00f3n de la <\/span><b>soluci\u00f3n CCaaS<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">En el seminario se destac\u00f3 la importancia de este \u00faltimo avance (<\/span><b>CCaaS<\/b><span style=\"font-weight: 400\">) como mejora en la experiencia de los clientes, ya que se ofrece a los agentes del contact center la posibilidad de atenderlos con eficacia desde cualquier lugar. Este aspecto resulta fundamental para crear relaciones significativas con los clientes.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A su vez, <\/span><b>IDC <\/b><span style=\"font-weight: 400\">ofreci\u00f3 datos en los que pudimos ver la relaci\u00f3n entre recursos y el compromiso de los clientes con la organizaci\u00f3n. Destacando una vez m\u00e1s c\u00f3mo la experiencia del cliente es primordial para lograr un buen engagement, as\u00ed como la necesidad de recursos y de soluciones de IA que ayuden a lograr esta meta.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Desde <\/span><b>Colt<\/b><span style=\"font-weight: 400\"> entendemos estos desaf\u00edos y hemos investigado para crear una soluci\u00f3n de <\/span><b>contact center en la nube<\/b><span style=\"font-weight: 400\">. Junto con <\/span><b>Atos <\/b><span style=\"font-weight: 400\">y con la tecnolog\u00eda de <\/span><b>NICE CXone<\/b><span style=\"font-weight: 400\">, ofrecemos una <\/span><b>soluci\u00f3n omnicanal<\/b><span style=\"font-weight: 400\"> f\u00e1cil de implementar que brinda las herramientas y la informaci\u00f3n necesarias para optimizar la estrategia de <\/span><b>experiencia del cliente <\/b><span style=\"font-weight: 400\">y los resultados empresariales, de la mano de una plantilla productiva y 100 % remota.<\/span><\/p>\n<h4><strong>\u00a1No te lo pierdas!:<\/strong><\/h4>\n<ul>\n<li>\n<h4><strong>Si quieres ver el <a href=\"https:\/\/event.on24.com\/wcc\/r\/3440954\/A337B67A8DF3F9EF9CB16C32E28E73E6?utm_campaign=ES_2021_Webinars&amp;utm_source=hs_email&amp;utm_medium=email&amp;_hsenc=p2ANqtz-97QtHkoOwKMsQuDYv5RnsUg8H_TjEnCqBb9wqQr2QiT7nbTjLEJl_ofv-YoB27Wp5iCoJO\">webinar bajo demanda<\/a><\/strong><\/h4>\n<\/li>\n<li>\n<h4><strong>Si quieres saber m\u00e1s sobre nuestra <a href=\"https:\/\/legacy.colt.net\/es\/product\/contact-centre-as-a-service\/\">soluci\u00f3n para CCaaS<\/a><\/strong><\/h4>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>El pasado martes 26 de octubre tuvo lugar un Webinar en el que expertos de Atos, IDC y Colt compartieron su visi\u00f3n sobre la soluci\u00f3n CCaaS.\u00a0 Entre los ponentes destacaron personalidades como Bel\u00e9n Ant\u00f3n (Business Development Cloud \/ Contact Center en Atos), Jorge Carrasquilla (Manager Sales Engineer en Colt), e Ignacio Cobisa (Senior Research Analyst&#8230;<\/p>\n","protected":false},"author":48,"featured_media":103469,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[1174],"colt_ind":[1214,1804,1219,1224,1806,1229,1234,1239,1805,1244,1249,1254,1259],"colt_products":[1635],"colt_solutions":[1784],"class_list":["post-104908","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","colt_type-blog-es","colt_ind-business-es","colt_ind-construction-es","colt_ind-education-es","colt_ind-finance-es","colt_ind-gaming-es","colt_ind-government-es","colt_ind-healthcare-es","colt_ind-leisure-es","colt_ind-manufacturing-es","colt_ind-media-es","colt_ind-retail-es","colt_ind-technology-es","colt_ind-telecoms-es","colt_products-voice-and-collaboration-es","colt_solutions-communications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz - Colt Technology Services<\/title>\n<meta name=\"description\" content=\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz Colt Technology Services\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz - Colt Technology Services\" \/>\n<meta property=\"og:description\" content=\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz Colt Technology Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/\" \/>\n<meta property=\"og:site_name\" content=\"Colt Technology Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-12T11:05:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-12T11:05:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1547\" \/>\n\t<meta property=\"og:image:height\" content=\"815\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lourdes Serrano\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:site\" content=\"@colt_technology\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lourdes Serrano\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/\"},\"author\":{\"name\":\"Lourdes Serrano\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/0790b52b9c3cc2a1173a6ceeaf63f304\"},\"headline\":\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz\",\"datePublished\":\"2021-11-12T11:05:05+00:00\",\"dateModified\":\"2021-11-12T11:05:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/\"},\"wordCount\":334,\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg\",\"inLanguage\":\"es-ES\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/\",\"url\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/\",\"name\":\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz - Colt Technology Services\",\"isPartOf\":{\"@id\":\"https:\/\/legacy.colt.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg\",\"datePublished\":\"2021-11-12T11:05:05+00:00\",\"dateModified\":\"2021-11-12T11:05:57+00:00\",\"description\":\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz Colt Technology Services\",\"breadcrumb\":{\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#breadcrumb\"},\"inLanguage\":\"es-ES\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage\",\"url\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg\",\"contentUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg\",\"width\":1547,\"height\":815},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/legacy.colt.net\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blogs\",\"item\":\"https:\/\/legacy.colt.net\/es\/resources\/type\/blog-es\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/legacy.colt.net\/#website\",\"url\":\"https:\/\/legacy.colt.net\/\",\"name\":\"Colt\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\",\"description\":\"Managed Network &amp; Voice Services Provider\",\"publisher\":{\"@id\":\"https:\/\/legacy.colt.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/legacy.colt.net\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-ES\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/legacy.colt.net\/#organization\",\"name\":\"Colt Technology Services\",\"url\":\"https:\/\/legacy.colt.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png\",\"contentUrl\":\"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png\",\"width\":195,\"height\":77,\"caption\":\"Colt Technology Services\"},\"image\":{\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ColtTechnologyServices\/\",\"https:\/\/x.com\/colt_technology\",\"https:\/\/www.instagram.com\/colttechnologyservices\/\",\"https:\/\/www.linkedin.com\/company\/colt-technology-services\",\"https:\/\/www.youtube.com\/user\/ColtTechnology\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/0790b52b9c3cc2a1173a6ceeaf63f304\",\"name\":\"Lourdes Serrano\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-ES\",\"@id\":\"https:\/\/legacy.colt.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b6363e26360d3ce05582b80235b0da9914782c05898cdb163a08e94feb75b238?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b6363e26360d3ce05582b80235b0da9914782c05898cdb163a08e94feb75b238?s=96&d=mm&r=g\",\"caption\":\"Lourdes Serrano\"},\"url\":\"https:\/\/legacy.colt.net\/es\/resources\/author\/lourdesserrano\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz - Colt Technology Services","description":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz Colt Technology Services","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"es_ES","og_type":"article","og_title":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz - Colt Technology Services","og_description":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz Colt Technology Services","og_url":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/","og_site_name":"Colt Technology Services","article_publisher":"https:\/\/www.facebook.com\/ColtTechnologyServices\/","article_published_time":"2021-11-12T11:05:05+00:00","article_modified_time":"2021-11-12T11:05:57+00:00","og_image":[{"width":1547,"height":815,"url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg","type":"image\/jpeg"}],"author":"Lourdes Serrano","twitter_card":"summary_large_image","twitter_image":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg","twitter_creator":"@colt_technology","twitter_site":"@colt_technology","twitter_misc":{"Written by":"Lourdes Serrano","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#article","isPartOf":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/"},"author":{"name":"Lourdes Serrano","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/0790b52b9c3cc2a1173a6ceeaf63f304"},"headline":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz","datePublished":"2021-11-12T11:05:05+00:00","dateModified":"2021-11-12T11:05:57+00:00","mainEntityOfPage":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/"},"wordCount":334,"publisher":{"@id":"https:\/\/legacy.colt.net\/#organization"},"image":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage"},"thumbnailUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg","inLanguage":"es-ES"},{"@type":"WebPage","@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/","url":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/","name":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz - Colt Technology Services","isPartOf":{"@id":"https:\/\/legacy.colt.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage"},"image":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage"},"thumbnailUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg","datePublished":"2021-11-12T11:05:05+00:00","dateModified":"2021-11-12T11:05:57+00:00","description":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz Colt Technology Services","breadcrumb":{"@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#breadcrumb"},"inLanguage":"es-ES","potentialAction":[{"@type":"ReadAction","target":["https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/"]}]},{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#primaryimage","url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg","contentUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2021\/10\/Colt-Webinar.jpg","width":1547,"height":815},{"@type":"BreadcrumbList","@id":"https:\/\/legacy.colt.net\/es\/resources\/atos-idc-y-colt-comparten-su-vision-sobre-el-ccaas-una-solucion-omnicanal-y-eficaz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/legacy.colt.net\/es\/"},{"@type":"ListItem","position":2,"name":"Blogs","item":"https:\/\/legacy.colt.net\/es\/resources\/type\/blog-es\/"},{"@type":"ListItem","position":3,"name":"Atos, IDC y Colt comparten su visi\u00f3n sobre el CCaaS: una soluci\u00f3n omnicanal y eficaz"}]},{"@type":"WebSite","@id":"https:\/\/legacy.colt.net\/#website","url":"https:\/\/legacy.colt.net\/","name":"Colt\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e","description":"Managed Network &amp; Voice Services Provider","publisher":{"@id":"https:\/\/legacy.colt.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/legacy.colt.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-ES"},{"@type":"Organization","@id":"https:\/\/legacy.colt.net\/#organization","name":"Colt Technology Services","url":"https:\/\/legacy.colt.net\/","logo":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/","url":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png","contentUrl":"https:\/\/legacy.colt.net\/wp-content\/uploads\/2019\/02\/Colt-Logo.png","width":195,"height":77,"caption":"Colt Technology Services"},"image":{"@id":"https:\/\/legacy.colt.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ColtTechnologyServices\/","https:\/\/x.com\/colt_technology","https:\/\/www.instagram.com\/colttechnologyservices\/","https:\/\/www.linkedin.com\/company\/colt-technology-services","https:\/\/www.youtube.com\/user\/ColtTechnology"]},{"@type":"Person","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/0790b52b9c3cc2a1173a6ceeaf63f304","name":"Lourdes Serrano","image":{"@type":"ImageObject","inLanguage":"es-ES","@id":"https:\/\/legacy.colt.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b6363e26360d3ce05582b80235b0da9914782c05898cdb163a08e94feb75b238?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b6363e26360d3ce05582b80235b0da9914782c05898cdb163a08e94feb75b238?s=96&d=mm&r=g","caption":"Lourdes Serrano"},"url":"https:\/\/legacy.colt.net\/es\/resources\/author\/lourdesserrano\/"}]}},"_links":{"self":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/posts\/104908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/comments?post=104908"}],"version-history":[{"count":0,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/posts\/104908\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/media\/103469"}],"wp:attachment":[{"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/media?parent=104908"}],"wp:term":[{"taxonomy":"colt_type","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_type?post=104908"},{"taxonomy":"colt_ind","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_ind?post=104908"},{"taxonomy":"colt_products","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_products?post=104908"},{"taxonomy":"colt_solutions","embeddable":true,"href":"https:\/\/legacy.colt.net\/es\/wp-json\/wp\/v2\/colt_solutions?post=104908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}