{"id":37559,"date":"2018-11-12T16:18:15","date_gmt":"2018-11-12T16:18:15","guid":{"rendered":"https:\/\/www.colt.net\/product\/in-vas-and-contact-centre\/"},"modified":"2020-12-15T09:45:25","modified_gmt":"2020-12-15T09:45:25","slug":"in-vas-und-contact-center","status":"publish","type":"page","link":"https:\/\/legacy.colt.net\/de\/product\/in-vas-und-contact-center\/","title":{"rendered":"Contact Centres Services"},"content":{"rendered":"<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/_ebWPTFPHjw?rel=0\" width=\"844\" height=\"475\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p class=\"intro\">Der Kundenservice ist f\u00fcr Unternehmen von entscheidender Bedeutung. Geographisch weit verteilte Standorte und veraltete Telefonanlagen f\u00fchren oft zu Verz\u00f6gerungen, und Kunden, die lange in der Warteschleife ausharren m\u00fcssen, sind unzufriedene Kunden.<\/p>\n<p>Aber es gibt einen einfachen Weg, Mitarbeiter und Equipment aufzustocken: Mit IVR-Services und virtuellen Call-Centern von Colt k\u00f6nnen Sie schnell und ohne Kostenexzesse ein modernes, bedarfsgerechtes Contact-Center aufbauen.<\/p>\n<h3><strong>Unterst\u00fctzung<\/strong><\/h3>\n<p>Verst\u00e4rken Sie die Fachkompetenz Ihres eigenen Teams: Den Support f\u00fcr unsere IVR-Services und virtuellen Contact-Center leisten Branchenspezialisten, die Ihnen bei der Einrichtung und dar\u00fcber hinaus zur Seite stehen.<\/p>\n<h3><strong>Skalierbarkeit<\/strong><\/h3>\n<p>Wir stellen Ihnen ungenutzte Kapazit\u00e4ten nicht in Rechnung. Dank unserer flexiblen Pakete und Monatsgeb\u00fchren halten unsere Services mit Ihrem Wachstum Schritt (pay as you grow). Zu Spitzenzeiten oder in Notf\u00e4llen k\u00f6nnen Sie die Kapazit\u00e4ten unkompliziert erweitern.<\/p>\n<h3><strong>Durchblick<\/strong><\/h3>\n<p>Echtzeit- und Sammelstatistiken mit interaktiven Verbindungsdaten ber\u00fccksichtigen jede Interaktion im Call-Center und machen das IVR-Reporting zum Kinderspiel.<\/p>\n<h3><strong>Flexibilit\u00e4t<\/strong><\/h3>\n<p>Steigern Sie die Effizienz Ihrer Kundenbetreuung: Legen Sie Anrufe in eine netzseitige Warteschlange und weisen Sie sie je nach Kapazit\u00e4t und Kompetenz den einzelnen Standorten oder Mitarbeitern zu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff\ufeff\ufeff\ufeff Der Kundenservice ist f\u00fcr Unternehmen von entscheidender Bedeutung. Geographisch weit verteilte Standorte und veraltete Telefonanlagen f\u00fchren oft zu Verz\u00f6gerungen, und Kunden, die lange in der Warteschleife ausharren m\u00fcssen, sind unzufriedene Kunden. Aber es gibt einen einfachen Weg, Mitarbeiter und Equipment aufzustocken: Mit IVR-Services und virtuellen Call-Centern von Colt k\u00f6nnen Sie schnell und ohne Kostenexzesse&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"parent":35897,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"colt_type":[],"colt_products":[1526],"class_list":["post-37559","page","type-page","status-publish","hentry","colt_products-voice-and-collaboration-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hosted IVR &amp; Virtuelles Contact-Center L\u00f6sungen | Colt Technology Services | DE<\/title>\n<meta name=\"description\" content=\"Mit IVR-Services und virtuellen Call-Centern von Colt k\u00f6nnen Sie schnell und ohne Kostenexzesse ein modernes, bedarfsgerechtes Contact-Center aufbauen.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hosted IVR &amp; 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